Kuganeshvaran Pillai

As a professional dedicated to my job, with more than four years of working experience in due diligence and customer support leadership, I have developed potent skills in risk assessment and conduct investigations to maintain compliance within relevant authorities and maintain the need for the protection of the integrity of operations and preventing fraud. I am fond of working with teams, diving deep into process improvement, providing strategic insight into these issues, and contributing to pivotal decision-making.

Before joining Wise I spent about three years running a customer support team—a time I mixed keeping customers happy with making sure our operations ran smoothly. I led a small crew that tackled issues on the fly while also taking time to tweak our behind–the–scenes processes. I really love crafting a work atmosphere where people feel backed up and genuinely inspired to give their best; that’s what fires me up, day in, day out. I'm always scanning for little fixes that can improve our procedures, thinking up fresh ideas to boost our performance, and finding subtle ways to inch the customer experience forward. Balancing hands-on work with a bit of strategic planning taught me a lot about juggling competing priorities—always keeping the bigger picture in mind.