Kuga Andy
Branch Lab Manager
Seremban
Summary
Enterprising Lab Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Motivated Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Highly detail-oriented and professional manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Branch Manager
Gnosis Laboratory Sdn Bhd
01.2024 - Current
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- To continually source for new accounts and achieve business target of branch.
- Maintain existing accounts by regular visits to maintain business volume.
- Obtain customer satisfaction and dissatisfaction feedback via regular marketing visits.
- Attend and resolve complaints of unsatisfactory services raised by customers and prevent future occurrence.
- Participate in promotional campaigns and projects in collaboration with healthcare community.
- Assist to coordinate the branch credit control and ensure accounting reports and financial data are up to date.
Branch Laboratory Supervisor (PIC)
Gnosis Laboratory Sdn Bhd
02.2022 - 12.2023
- To continually source for new accounts and achieve business target of branch. Maintain existing accounts by regular visits to maintain business volume.
- Obtain customer satisfaction and dissatisfaction feedback via regular marketing visits.
- Attend and resolve complaints of unsatisfactory services raised by customers and prevent future occurrence.
- Participate in promotional campaigns and projects in collaboration with healthcare community.
- Assist to coordinate the branch credit control and ensure accounting reports and financial data are up to date.
- Monitor the daily operations of the laboratory to ensure all activities run smoothly and efficiently to achieve departmental objectives.
- Establish and maintain good relation with subordinates, customers and the community.
- Assume the duties of the Medical Lab Scientist when he / she is not around. Provide orientation and on the job training for staff.
- Plan and organize work to ensure efficient utilization of manpower, equipments and facilities.
MEDICAL LABORATORY SCIENTIST
GRIBBLES PATHOLOGY LABORATORY
06.2020 - 01.2022
- Label, sort and check specimens and organize all information into the computer system
- Design and execute laboratory testing according standard procedures, make observations and interpret findings
- Record all data and results in specified forms (paper and electronic) with accuracy and responsibility
- Maintain equipment and assist in ordering laboratory supplies
- Create a safe environment for everybody by keeping work areas clean
- Maintain database within blood bank and prepare transfusions
- Familiar with Cobas E311, Roche E411, Roche E311, Sysmex XN100, Sysmex Alifax analyser and other rapid test kit include covid 19 antigen test kit
- Able to perform cross matching.
FIRST IMPRESSION OFFICER CUM TEACHER
MYBRAINLAB SDN BHD
05.2019 - 06.2020
- Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadline
- Update customer records in the company database as required
- Organize and schedule meetings and appointments with the customers
- Develop and maintain a filling system and maintain supplies inventory
- Planning, preparing, and delivering lessons to all students in the class
- To teach ana educate students according to needs, abilities and attainment potential of individuals students entrusted to his/her care by the center.
FINANCIAL EXECUTIVE
PUBLIC BANK BHD
11.2018 - 04.2019
- Ensured executive reporting complied with rules and regulations
- Worked together with AIA and familiar with AIA product
- Used online banking software to accurately enter customers transaction information
- Evaluated accounting and financial reporting systems to access quality, identify concerns and devise enhancement strategies
- Developing an in-depth knowledge of organizational products and process.
MEDICAL LABORATORY SCIENTIST
OMEGA DIAGNOSTICS LAB SDN BHD
05.2017 - 10.2018
- Familiar with: AU680 (Chemistry Analyzer), Unicell DxH 800 Coulter (Hematology Analyzer), Unicell DxI 800 (Immunology Analyzer), Diriji H-500 and Diriji H-100 (UFEME Analyzer).
Education
Master of Science - Quality Management
Open University Malaysia
Seremban, Malaysia 04.2001 -
BACHELOR'S IN BIOMEDICAL SCIENCES (HONs) -
Management & Science University (MSU)
01.2018 - 04.2021
DIPLOMA IN MEDICAL LABORATORY TECHNOLOGY - undefined
Management & Science University (MSU)
01.2014 - 04.2017
SIJIL PELAJARAN MALAYSIA (SPM) - undefined
Sekolah Menengah Kebangsaan Seremban 2 (SMKS2)
01.2012 - 04.2013
Skills
Staff Training
undefinedCertification
ISO 45001:2018 Occupational Health and Safety Management Systems Auditor / Lead Auditor Training Course, SGS (Malaysia) Sdn Bhd, 2021
Personal Information
Date of Birth: 02/28/1996
Timeline
Branch Manager
Gnosis Laboratory Sdn Bhd
01.2024 - Current
Branch Laboratory Supervisor (PIC)
Gnosis Laboratory Sdn Bhd
02.2022 - 12.2023
MEDICAL LABORATORY SCIENTIST
GRIBBLES PATHOLOGY LABORATORY
06.2020 - 01.2022
FIRST IMPRESSION OFFICER CUM TEACHER
MYBRAINLAB SDN BHD
05.2019 - 06.2020
FINANCIAL EXECUTIVE
PUBLIC BANK BHD
11.2018 - 04.2019
BACHELOR'S IN BIOMEDICAL SCIENCES (HONs) -
Management & Science University (MSU)
01.2018 - 04.2021
MEDICAL LABORATORY SCIENTIST
OMEGA DIAGNOSTICS LAB SDN BHD
05.2017 - 10.2018
DIPLOMA IN MEDICAL LABORATORY TECHNOLOGY - undefined
Management & Science University (MSU)
01.2014 - 04.2017
SIJIL PELAJARAN MALAYSIA (SPM) - undefined
Sekolah Menengah Kebangsaan Seremban 2 (SMKS2)
01.2012 - 04.2013
Master of Science - Quality Management
Open University Malaysia
04.2001 -
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