Kuga Andy
Branch Lab Manager
Seremban
Summary
Enterprising Lab Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Motivated Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Highly detail-oriented and professional manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Branch Manager
Gnosis Laboratory Sdn Bhd
01.2024 - Current
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- To continually source for new accounts and achieve business target of branch.
- Maintain existing accounts by regular visits to maintain business volume.
- Obtain customer satisfaction and dissatisfaction feedback via regular marketing visits.
- Attend and resolve complaints of unsatisfactory services raised by customers and prevent future occurrence.
- Participate in promotional campaigns and projects in collaboration with healthcare community.
- Assist to coordinate the branch credit control and ensure accounting reports and financial data are up to date.
Branch Laboratory Supervisor (PIC)
Gnosis Laboratory Sdn Bhd
02.2022 - 12.2023
- To continually source for new accounts and achieve business target of branch. Maintain existing accounts by regular visits to maintain business volume.
- Obtain customer satisfaction and dissatisfaction feedback via regular marketing visits.
- Attend and resolve complaints of unsatisfactory services raised by customers and prevent future occurrence.
- Participate in promotional campaigns and projects in collaboration with healthcare community.
- Assist to coordinate the branch credit control and ensure accounting reports and financial data are up to date.
- Monitor the daily operations of the laboratory to ensure all activities run smoothly and efficiently to achieve departmental objectives.
- Establish and maintain good relation with subordinates, customers and the community.
- Assume the duties of the Medical Lab Scientist when he / she is not around. Provide orientation and on the job training for staff.
- Plan and organize work to ensure efficient utilization of manpower, equipments and facilities.
MEDICAL LABORATORY SCIENTIST
GRIBBLES PATHOLOGY LABORATORY
06.2020 - 01.2022
- Label, sort and check specimens and organize all information into the computer system
- Design and execute laboratory testing according standard procedures, make observations and interpret findings
- Record all data and results in specified forms (paper and electronic) with accuracy and responsibility
- Maintain equipment and assist in ordering laboratory supplies
- Create a safe environment for everybody by keeping work areas clean
- Maintain database within blood bank and prepare transfusions
- Familiar with Cobas E311, Roche E411, Roche E311, Sysmex XN100, Sysmex Alifax analyser and other rapid test kit include covid 19 antigen test kit
- Able to perform cross matching.
FIRST IMPRESSION OFFICER CUM TEACHER
MYBRAINLAB SDN BHD
05.2019 - 06.2020
- Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadline
- Update customer records in the company database as required
- Organize and schedule meetings and appointments with the customers
- Develop and maintain a filling system and maintain supplies inventory
- Planning, preparing, and delivering lessons to all students in the class
- To teach ana educate students according to needs, abilities and attainment potential of individuals students entrusted to his/her care by the center.
FINANCIAL EXECUTIVE
PUBLIC BANK BHD
11.2018 - 04.2019
- Ensured executive reporting complied with rules and regulations
- Worked together with AIA and familiar with AIA product
- Used online banking software to accurately enter customers transaction information
- Evaluated accounting and financial reporting systems to access quality, identify concerns and devise enhancement strategies
- Developing an in-depth knowledge of organizational products and process.
MEDICAL LABORATORY SCIENTIST
OMEGA DIAGNOSTICS LAB SDN BHD
05.2017 - 10.2018
- Familiar with: AU680 (Chemistry Analyzer), Unicell DxH 800 Coulter (Hematology Analyzer), Unicell DxI 800 (Immunology Analyzer), Diriji H-500 and Diriji H-100 (UFEME Analyzer).
Education
Master of Science - Quality Management
Open University Malaysia
Seremban, Malaysia 04.2001 -
BACHELOR'S IN BIOMEDICAL SCIENCES (HONs) -
Management & Science University (MSU)
01.2018 - 04.2021
DIPLOMA IN MEDICAL LABORATORY TECHNOLOGY - undefined
Management & Science University (MSU)
01.2014 - 04.2017
SIJIL PELAJARAN MALAYSIA (SPM) - undefined
Sekolah Menengah Kebangsaan Seremban 2 (SMKS2)
01.2012 - 04.2013
Skills
Staff Training
ISO certification
Sales Development
Account Review
Interviewing and Hiring
Human resources knowledge
Performance Reviews
Employee Development
Business Development
Branch Operations Management
Business development expertise
Conflict Resolution
Strong team-builder
Revenue Generation
Certification
ISO 45001:2018 Occupational Health and Safety Management Systems Auditor / Lead Auditor Training Course, SGS (Malaysia) Sdn Bhd, 2021
Personal Information
Date of Birth: 02/28/1996
Timeline
Branch Manager
Gnosis Laboratory Sdn Bhd
01.2024 - Current
Branch Laboratory Supervisor (PIC)
Gnosis Laboratory Sdn Bhd
02.2022 - 12.2023
MEDICAL LABORATORY SCIENTIST
GRIBBLES PATHOLOGY LABORATORY
06.2020 - 01.2022
FIRST IMPRESSION OFFICER CUM TEACHER
MYBRAINLAB SDN BHD
05.2019 - 06.2020
FINANCIAL EXECUTIVE
PUBLIC BANK BHD
11.2018 - 04.2019
BACHELOR'S IN BIOMEDICAL SCIENCES (HONs) -
Management & Science University (MSU)
01.2018 - 04.2021
MEDICAL LABORATORY SCIENTIST
OMEGA DIAGNOSTICS LAB SDN BHD
05.2017 - 10.2018
DIPLOMA IN MEDICAL LABORATORY TECHNOLOGY - undefined
Management & Science University (MSU)
01.2014 - 04.2017
SIJIL PELAJARAN MALAYSIA (SPM) - undefined
Sekolah Menengah Kebangsaan Seremban 2 (SMKS2)
01.2012 - 04.2013
Master of Science - Quality Management
Open University Malaysia
04.2001 -