KUAN CHEE YAP

• Developed two territories, transforming them from non-performing areas to the highest sales contributors.
• Trained and mentored new team members, fostering a culture of collaboration and supporting their growth and development.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Mentored junior associates in planning, field visits, reporting, customer engagement, target proposals, and marketing activities for ECP.
• Created a sales tracking Excel file to streamline calculations and improve team efficiency.
• Worked with the marketing team on T30 task force, resulting in a 1.2% increase in market share.
• Consistently achieved 100% of sales targets while aligning with company objectives and maintaining positive value & behavior.
• Executed territory coverage plans effectively to maximize sales potential.
• Prepared contract proposals to secure customer purchases and ensure continued sales growth.
• Provided product training, troubleshooting, and problem-solving support to ECPs (Eye Care Professionals).
• Conducted monthly business review updates with customers to ensure alignment with purchase targets.
• Managed stock in trade (sell-in & sell-out) and monitored the shelf life of company products in the market.
• Proactively proposed innovative ideas for marketing activities and work processes to increase efficiency and simplicity.
• Monitored competitor activities, providing updates to management to stay competitive in the market.
• Led and executed marketing activities, including trade promotions and consumer-focused events.
• Planned and executed customer roadshows (e.g., campus, mall, office tower) and monitored post-event results for continuous improvement.
• Secured prominent display areas in customer locations to enhance brand visibility.
• Addressed ad hoc business development matters, including OOS (out-of-stock) issues, product defects, customer complaints, delivery and payment issues.
• Mentored all new joiners, ensuring a smooth onboarding process and supporting their integration into the team.

Recognition:

• Volunteered to help with special projects of varying degrees of complexity.
• Best Division of the year (team)- 2016
• Best Division of the year (team)- 2017
• Best Division of the year (team)- 2018
• Star of the month Award- Jan 2017
• Collaboration Award- Dec 2018
• Special recognition Award – June 2019
• Innovation Award – May 2020
• Extra Miles Award (team) – May 2020
• V&B AWARD- Ownership & Accountability- Jan to Jun 2023
• V&B Recognition – Collaboration & Quality for T30 task force – 2024

• Achieved sales goals and service targets by cultivating and securing new customer relationships, driving significant revenue growth and market expansion.
• Executed territory coverage plans effectively, ensuring optimal market penetration and meeting sales objectives across assigned regions.
• Maintained close contact with customers, identifying opportunities for product development and upselling to enhance client satisfaction and loyalty.
• Consistently submitted timely sales plans and reports, ensuring transparency, accountability, and alignment with company objectives.
• Delivered exceptional customer service, fostering long-term relationships and securing a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during ECP (Eye Care Professional) interactions, addressing concerns confidently and offering tailored solutions to meet specific needs.
• Achieved and exceeded sales targets by motivating the team, setting challenging yet attainable goals, and driving a results-focused culture.
• Led, mentored, and motivated employees, ensuring a productive, engaged workforce and enhancing individual and team performance.
• Maximized team performance through daily monitoring, coaching, and providing ongoing feedback to ensure continuous improvement.
• Streamlined sales processes for efficiency, successfully adopting new CRM tools and technologies to improve data tracking, client management, and overall team productivity.
• Collaborated with upper management to implement continuous process improvements, driving team success and consistently exceeding goals.
• Coached and promoted high-performing employees in sales and account management, successfully filling leadership positions and supporting company growth.
• Leveraged cross-functional collaboration with marketing, operations, and product teams to execute integrated strategies, driving both sales growth and operational excellence.

• Self-motivated with strong accountability, thriving in fast-paced environments and consistently delivering results.
• Managed and updated inventory for accurate stock tracking, ensuring seamless operations and product availability.
• Handled on-the-ground ad hoc issues, resolving customer concerns and maintaining promoter morale during unexpected challenges.
• Coordinated and oversaw event operations, ensuring smooth execution and issue resolution across multiple locations.
• Conducted training sessions for promoters, enhancing product knowledge and sales techniques to drive performance.
• Led post-event evaluations to identify areas for improvement and implemented strategies to enhance future project outcomes.
• Performed location recce to assess potential sites, securing optimal venues for events and promotional activities.
• Liaised with clients on selected projects, maintaining strong relationships, aligning with objectives, and providing regular updates.
• Monitored project setups for compliance with Standard Operating Procedures (SOPs), ensuring operational efficiency.
• Screened and recruited high-quality promoters, ensuring the right talent for each project and maintaining brand standards.
• Managed multiple simultaneous events, overseeing site supervisors and ensuring all setups met quality standards.
• Experienced:

Dove Shampoo, Dove chocolate, Snickers chocolate, M&M chocolate, Kleenex share the softness, Kleenex hug the softness, Kleenex feel the softness, Kleenex media press redemption( china press, guang hua), Kleenex wipes hand sanitizing, Julie’s sultana biscuit, Julie’s Oat cookies, Julie’s One Bite, Ahmad tea, Poise, RUSKI MEE ( rowing team from KL – kelantan – terrenganu- Pahang – KL), Jack n Jill MAGIC TWIN biscuit, Spritzer Fiber Ramadan buka ketupat besar, Jom heboh – Putrajaya, Bukit Jalil, Kota Bharu(Kelantan), Kuching (Sarawak), Rubbermaid