Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Software
Interests
Badminton, Hiking, Farming
Timeline
Generic
Kavi Thiresa Perumal

Kavi Thiresa Perumal

Infra Operations Team Lead/VMWare/Hyper-V Engineer, Windows/Linux Administrator
Seremban

Summary

Results-oriented IT professional with expertise in project management, agile methodologies, server support, IT analysis, and graphic design, seeking a challenging role as a VMWare/Hyper-V Engineer and Windows/Linux Administrator. With over 10 years of industry experience, including 2 years in project management and 3 years in tailored agile ceremonies, I bring a proven track record of success. Diligent in server monitoring and maintenance, I excel in swift issue resolution and possess strong creativity, communication, and presentation skills. My ultimate goal is to contribute to an organization's success by enhancing infrastructure stability, streamlining operations, and driving continuous improvement.

Support professional with extensive experience leading customer support teams towards delivering exceptional service outcomes. Known for strategic problem-solving and elevating team performance through effective coaching. Reliable, adaptable, and skilled in conflict resolution and process improvement.

Overview

21
21
years of professional experience
2005
2005
years of post-secondary education
6
6
Certifications
4
4
Languages

Work History

IT Support Team Leader

DOMINO'S PIZZA ENTERPRISES (DPE)
02.2024 - Current
  • Company Overview: Domino's Pizza Enterprises (DPE) Australia is the largest franchisee of Domino's Pizza in the world, operating over 800 stores across Australia and New Zealand. Known for its innovative approach to pizza delivery and digital ordering systems, DPE Australia has revolutionized the quick-service restaurant industry with its efficient delivery logistics and customer-focused technology.
  • Managed and supervised Global IT team in providing IT support to Domino's locations Australia & New Zealand.
  • Oversaw the daily operations of the Global IT, ensuring timely resolution of IT issues and adherence to service level agreements (SLAs).
  • Acted as the escalation point for complex technical issues and ensured effective communication with stakeholders.
  • Developed and implemented training programs to enhance the skills and knowledge of Global IT staff.
  • Monitored and analyzed Global IT metrics to identify trends and areas for improvement.
  • Domino's Pizza Enterprises (DPE) Australia is the largest franchisee of Domino's Pizza in the world, operating over 800 stores across Australia and New Zealand. Known for its innovative approach to pizza delivery and digital ordering systems, DPE Australia has revolutionized the quick-service restaurant industry with its efficient delivery logistics and customer-focused technology.

System and App Management & Sup Specialist

SWIFT SUPPORT SERVICES
02.2017 - 07.2023
  • Company Overview: A company that specializes in providing support services for the SWIFT network, which is a global messaging system used by banks and financial institutions for secure communication and transaction processing. They offer technical assistance, training, troubleshooting, and consulting services to help their clients effectively utilize the SWIFT network.
  • Contributed as a valuable member of an agile team dedicated to the delivery and support of virtual machines, operating within an Agile Framework environment.
  • Assumed the role of facilitator in daily stand-up meetings, planning sessions, backlog grooming sessions, and retrospectives.
  • Engaged in collaborative discussions to design, build, and maintain Kanban boards for effective story tracking, while also creating user-friendly templates that were widely embraced by team members.
  • Identified opportunities for process and systems enhancement, such as optimizing content management documentation, streamlining the intake process for new work requests, and devising communication strategies to enhance VM delivery.
  • Monitored project timelines closely and proactively highlighted potential issues requiring attention.
  • Demonstrated leadership and provided support to the squad, offering valuable input and guidance throughout the standing process, staffing process, and actively participating in the recruitment process.
  • Acted as the designated representative for the Product Owner during his absence.
  • A company that specializes in providing support services for the SWIFT network, which is a global messaging system used by banks and financial institutions for secure communication and transaction processing. They offer technical assistance, training, troubleshooting, and consulting services to help their clients effectively utilize the SWIFT network.

Senior System and App management & Sup Specialist cum Infra Team Lead

SWIFT SUPPORT SERVICES
02.2017 - 07.2023
  • Company Overview: A company that specializes in providing support services for the SWIFT network, which is a global messaging system used by banks and financial institutions for secure communication and transaction processing.
  • Ensure that team members worked efficiently and effectively to achieve the team's specific objectives.
  • Communicated the progress of each project through written and verbal reports.
  • Demonstrated proficiency in IT environment, overseeing the architecture, implementation, and support of VMware virtualized computing and Microsoft Windows environments.
  • Performed day-to-day VM Deployment and system administration/management activities, including initial setup (OS and/or hardware), configuration, and patching of the OS layer.
  • Implemented changes in environments while adhering to the change management processes.
  • Collaborated with other internal teams to ensure availability and customer satisfaction.
  • Contributed to key initiatives/programs in SWIFT, Operations, and Enterprise Operations as an Infrastructure representative.
  • A company that specializes in providing support services for the SWIFT network, which is a global messaging system used by banks and financial institutions for secure communication and transaction processing.

Senior Developer and System Engineer

SWIFT SUPPORT SERVICES
02.2017 - 07.2023
  • Company Overview: A company that specializes in providing support services for the SWIFT network, which is a global messaging system used by banks and financial institutions for secure communication and transaction processing.
  • Expanded Scope - Data Centre Support.
  • Delivered essential technical support to the Data Center, ensuring its proper functioning and smooth maintenance.
  • Monitored routine tasks in the Data Center to proactively identify and address any potential issues promptly.
  • Established effective communication channels with external vendors to facilitate the implementation of new hardware and software solutions.
  • A company that specializes in providing support services for the SWIFT network, which is a global messaging system used by banks and financial institutions for secure communication and transaction processing.

Global Shell Service Desk (HP)

HEWLETT PACKARD CYBERJAYA
01.2010 - 01.2017
  • Company Overview: Is likely a branch or location of Hewlett Packard (HP), a multinational technology company. HP is well-known for its products and services in the fields of computing, software, hardware, and IT solutions.
  • Delivered comprehensive Computer Helpdesk Support through both phone calls and emails.
  • Provided 1st line support, efficiently troubleshooting a wide range of IT-related issues, from in-house software to hardware, including desktops, laptops, mobile phones, and printers.
  • Offered dedicated support for Mobile Office Private & Mobile Office Business (VPN) users.
  • Assisted Mobile Connect Users (MDM) and Desktop Anywhere users (Virtual machine) in resolving their technical concerns.
  • Managed and provisioned Blackberry accounts for seamless user experience.
  • Escalated unresolved calls to the infrastructure support team for further assistance and resolution.
  • Meticulously logged all support calls in the Service Desk Call Logging system (DWNG) for accurate tracking and documentation.
  • Provided basic in-house training on MS Office applications, including Word, Excel, Outlook, and PowerPoint, to empower Association members with essential skills.
  • Is likely a branch or location of Hewlett Packard (HP), a multinational technology company. HP is well-known for its products and services in the fields of computing, software, hardware, and IT solutions.

HPE VMWare and Cloud Engineer

HEWLETT PACKARD CYBERJAYA
01.2010 - 01.2017
  • Company Overview: Is likely a branch or location of Hewlett Packard (HP), a multinational technology company.
  • Successfully managed the Virtualization Environment utilizing VMWare ESX 3.x, VMWare vSphere 4.x, Virtual Center, VI Client, and P2V techniques.
  • Installed, configured, administered, and troubleshooted ESX 3.x, vSphere 4.0, Virtual Center, and VI Client, ensuring optimal performance.
  • Created and managed Virtual Machines and clusters, implementing High Availability (HA) and Distributed Resource Scheduling (DRS) for enhanced operational efficiency.
  • Configured Resource Pools, V Motion, alerts, alarms, and NTP for seamless virtualized operations.
  • Efficiently migrated physical servers to virtual servers using VMware Converter (P2V Converter), minimizing downtime, and maximizing resource utilization.
  • Performed snapshots, cloning, cold migrations, and hot migrations to support various operational needs.
  • Expertly converted P2V and V2V using VMware Standalone Converter, ensuring smooth transitions between different virtual environments.
  • Created virtual switches, ports, and port groups, and established Layer 2 Security Policies to maintain secure virtual networks.
  • Is likely a branch or location of Hewlett Packard (HP), a multinational technology company.

Graphic Designer

BANWAY MARKETING SDN BHD
01.2004 - 01.2010
  • Company Overview: Is likely engaged in marketing-related activities. They may offer strategic planning, market research, advertising, branding, digital marketing, social media marketing, public relations, and sales support.
  • Utilized expertise to design a wide range of paper products, employing skills in mark-up, pasting, and assembling final layouts for print.
  • Engaged in detailed discussions with clients to understand their requirements and determine appropriate layout designs.
  • Created visually appealing graphics and layouts for product illustrations, company logos, and websites.
  • Generated illustrations or rough sketches of materials, collaborating with clients and/or supervisors to incorporate necessary revisions.
  • Analyzed illustrations and photographs to strategically plan the presentation of materials, products, or services.
  • Provided comprehensive notes and instructions to guide workers in the assembly and preparation of final layouts for printing.
  • Developed negatives and prints using specialized equipment and tools to produce layout photographs.
  • Conducted thorough proofreading activities, ensuring accuracy and quality across printing films, plates, and digital printouts.
  • Is likely engaged in marketing-related activities. They may offer strategic planning, market research, advertising, branding, digital marketing, social media marketing, public relations, and sales support.

Education

BACHELOR'S DEGREE -

University of Nottingham Malaysia

INTERNATIONAL NCC DIPLOMA - COMPUTER STUDIES

Institute Mentari

Skills

Strategic Planning

Certification

Certified Scrum Product Owner (CSPO), 2020

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved backlog reduction by completing weekly task schedule with accuracy and efficiency.
  • Collaborated with team of 20 in the development of DC Move 2020.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Microsoft Office Suite (Word, Excel, PowerPoint)

Project Management Tools: Jira, Microsoft Project

Data Visualization: Power BI, Tableau

CRM & ERP: Salesforce, SAP

Collaboration: MS Teams, Slack, Zoom

Basic knowledge of SQL and Power Query

Interests

Badminton – Regular player; enjoy team tournaments and promoting an active lifestyle

Hiking & Travelling – Passionate about exploring nature and diverse cultures

CSR Initiatives – Active in community service and volunteering for social impact projects

Bio Farming – Enthusiast of sustainable agriculture and eco-friendly practices

Badminton, Hiking, Farming

  • Languages: Fluent in English, Bahasa Malaysia, Baha Tamil; Basic proficiency in German
  • Hobbies & Interests: Badminton, Hiking, Travelling, Community Volunteering, Bio Farming
  • Volunteer Work / CSR: Involved in community clean-up drives, food donation campaigns, and sustainability awareness programs
  • Notable Projects: Participated in eco-farming initiatives promoting organic cultivation and sustainable land use
  • Personal Traits: Strong believer in continuous learning, environmental sustainability, and teamwork through sports

Timeline

IT Support Team Leader

DOMINO'S PIZZA ENTERPRISES (DPE)
02.2024 - Current

System and App Management & Sup Specialist

SWIFT SUPPORT SERVICES
02.2017 - 07.2023

Senior System and App management & Sup Specialist cum Infra Team Lead

SWIFT SUPPORT SERVICES
02.2017 - 07.2023

Senior Developer and System Engineer

SWIFT SUPPORT SERVICES
02.2017 - 07.2023

Global Shell Service Desk (HP)

HEWLETT PACKARD CYBERJAYA
01.2010 - 01.2017

HPE VMWare and Cloud Engineer

HEWLETT PACKARD CYBERJAYA
01.2010 - 01.2017

Graphic Designer

BANWAY MARKETING SDN BHD
01.2004 - 01.2010

INTERNATIONAL NCC DIPLOMA - COMPUTER STUDIES

Institute Mentari

BACHELOR'S DEGREE -

University of Nottingham Malaysia

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Kavi Thiresa PerumalInfra Operations Team Lead/VMWare/Hyper-V Engineer, Windows/Linux Administrator