KRUSHAN ABEYEWARDENE

• Strategic HR Leadership: Orchestrated transformative HR strategies aligned with business objectives, revolutionizing talent management and fueling organizational success.
• Talent Acquisition & Development: Spearheaded dynamic talent programs, revolutionizing recruitment, onboarding, and training to cultivate a high-performing workforce.
• Visionary "Factory of the Future": Pioneered groundbreaking initiatives, harnessing cutting-edge HR practices and technology to build world-class factory of unparalleled productivity and efficiency.
• Administration Excellence: Streamlined HR operations with precision, ensuring flawless execution of payroll, benefits, and compliance, driving seamless organizational function.
• Change Management Mastery: Guided seamless organizational transitions, captivating employee buy-in, and unleashing untapped potential for unparalleled business growth.
• Empowered Employee Relations: Nurtured inclusive and collaborative work culture, empowering employees and championing initiatives that forge strong employee relationships.
• Performance Optimization: Revolutionized performance management systems, setting bold expectations, delivering targeted feedback, and unlocking exceptional growth and achievement.
• Data-Driven HR Insights: Leveraged sophisticated analytics to derive powerful HR insights, optimizing processes, and propelling data-backed decision-making for impactful outcomes

• Strategic HR Support: Integral role in driving and executing strategic HR initiatives, aligning talent management with organizational goals for exceptional performance and growth.
• Talent Acquisition and Development: Spearheaded successful recruitment, onboarding, and training programs, cultivating high-performing workforce and fostering employee growth.
• HR Policy Implementation: Ensured seamless policy implementation, fostering fair and inclusive work environment while mitigating legal and regulatory risks.
• Employee Relations and Engagement: Proactively nurtured positive employee relationships, boosting satisfaction and retention through collaborative initiatives.
• Performance Management Support: Supported performance systems, facilitating goal setting, reviews, and development plans for enhanced individual and team performance.
• HR Analytics and Reporting: Leveraged data-driven insights to inform decision-making, generating impactful reports on key HR metrics.
• HR Projects and Initiatives: Contributed to success of diverse HR projects, fostering inclusion, engagement, and talent retention.
• Training and Development Programs: Collaborated on impactful training initiatives, equipping employees with essential skills and knowledge.
• Cross-functional Collaboration: Formed strong partnerships with diverse teams, aligning HR initiatives with overall organizational objectives.

Oversaw a team of 22 customer service professionals tasked with initiating 1000 new accident claims annually on behalf of one of the UK’s largest law firms.

• Promoted to Group Manager for Operations from initial customer service position in less than six years.
• Achieved 100% of target annually, for additional 69,000 GBP in revenue.
• Ensured 100% adherence to strict business SLA’s for customer communication and service.
• Improved overall team performance by 25% against revenue targets and retention by 5% with improved coaching and ongoing professional development of all team members.
• Monitored quality of work completed by team decreasing errors by 30%.
• Supported senior management in identifying new R&D initiatives, which resulted in new business initiatives valued at 600,000 GBP.

• Software Development: Built scalable and efficient software solutions using Java and Python, optimizing operational processes for insurance company.
• Network Administration: Managed network infrastructure, ensuring seamless connectivity, security, and optimal performance.
• System Troubleshooting: Diagnosed and resolved software and network issues, minimizing downtime and enhancing system performance.
• Project Collaboration: Worked collaboratively in cross-functional teams, delivering projects on time and within budget for seamless software and network integration.
• Continuous Learning: Stayed updated with emerging technologies, actively pursuing professional development to drive innovation and operational efficiency