Kriya Lekshmi
Operations Manager
Kuala Lumpur,Unio Residence, Kepong
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Operations Manager
The Apex Centre Sdn Bhd
01.2021 - Current
- Handled staff training initiatives aimed at upskilling 30 workforce personnel to meet dynamic industry demands.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Business Development Manager
KK Caterers
01.2015 - 11.2020
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Evaluated the performance of business development initiatives, making data-driven adjustments to optimize results and achieve sales targets.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Management Reporting Executive
Maybank Berhad
01.2011 - 12.2014
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Prepared annual data to determine metrics for operational performance.
- Collaborated with back-office team members to facilitate seamless business execution.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established and implemented departmental policies, goals and objectives.
- Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Accounting (Hons) - Accounting
Multimedia University
Cyberjaya 05.2004 - 06.2010
Skills
Professionalism
KPI Tracking
Scheduling
Customer Retention
Planning and Implementation
Multidisciplinary Collaboration
Performance Improvements
Organizational Management
Delegation
Task Prioritization
Professional Highlights
- 6 years Management experience for family owned food & beverage company.
- 2 years Secretariat Lead experience for Maybank Malaysia.
- 3 years Excellent Customer Service experience for Maybank Malaysia.
Skills Achievements
- Secured long term bulk food catering orders, a notable achievement during MCO when food & beverage industry was heavily affected.
- Led more than 500 events, catering to customers' needs efficiently.
- Produced more than 20 performance reports for Consumer Council and EXCO meetings.
- Hosted 4 Council Talk Sessions.
- Awarded Excellent Customer Service rendered, January 2013.
- Awarded Excellent Customer Service rendered, March 2012.
- Awarded Excellent Customer Service rendered, December 2011.
- Public Speaking District Level Champion, 2002.
- Public Speaking State Level 3rd Runner Up, 2002.
Covid19
Fully Vaccinated and Booster Dose Completed
Personal Information
- Available: Able to start work immediately
- Age: 35 years
- Date of Birth: 06/26/86
- Gender: Female
- Marital Status: Married
References
- Ms. Vinayegeswary Jayamohan, Former Team Leader, Maybank Malaysia, vinayegeswary@maybank.com, +6 0162880696
- Ms. Mardziah Mohamad, Former Team Leader, Maybank Malaysia, mardziah.btm@maybank.com.my, +6 0378443696
Timeline
Operations Manager
The Apex Centre Sdn Bhd
01.2021 - Current
Business Development Manager
KK Caterers
01.2015 - 11.2020
Management Reporting Executive
Maybank Berhad
01.2011 - 12.2014
Bachelor of Accounting (Hons) - Accounting
Multimedia University
05.2004 - 06.2010