KRITHARAN ARMUGAM
Kuala Lumpur
Summary
A competent employee with good communication, organization and co-ordination skills. Possessing a good track record of preparing and executing project plans and programs, ensuring that work is carried out in accordance with the company’s procedures and client’s satisfaction.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Technical Solutions Rep III
DXC Technology Cyberjaya Sdn Bhd
04.2019 - 11.2021
- To provide front-line primary user administration and technical support to end-user on various technical issues and problems related to the IAM application etc.
- Provided IT support services, troubleshooting, and system operation via remote access, phone, or email within the target incident SLAs.
- Receives and processes service requests by established procedures.
- Created support service tickets and used web-based ticketing systems to track and deliver support services.
- Escalate unresolved issues to appropriate internal teams or a third party (e.g. software developers, IBM).
- Document technical knowledge in the form of notes and manuals. Investigate and resolved user escalations in a timely and compassionate manner.
- Mentored and coached coworkers and newbies through weekly training sessions and one-on-one sessions.
Assistant Manager
E2p Contact Centre
01.2017 - 10.2017
- Assist customer regarding enquiries on Credit Card
- Check on the status of customer accounts and track checks and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft
- Assist customers with replacing lost or stolen credit or debit cards
Trainee Assistant Supervisor - Intership
Malaysian Agricultural Research and Development Institute (MARDI)
02.2015 - 09.2015
- Assist Researcher with lab works
- Coordinated the placement of plant material orders with farmers
- Maintained detailed records of scheduled deliveries and implementation dates
- Conduct laboratory tests, analyze results, and document your findings.
- Set up laboratory or field equipment, and prepare sites for testing
Education
Bachelor of Agricultural Science -
Universiti Putra Malaysia
01.2011 - 01.2015
Diploma in Mechanical Engineering (Agriculture) -
Politeknik Kota Bharu
01.2007 - 01.2010
Skills
Active Directory
Identity and Access Management (IAM) tools
Microsoft 365
VMwareWTS CitrixUnite / HPSM / Servicenow
HostguiExchange OnlineSkypeWebExSAP (H02/C02)Cisco JabberPower ShellBitlockerSharePointEMC Networkerer
Nasuni Management Console
PC Control CentreOkta
Desktop and Server Management (DSM)
Certification
ITIL V4 Foundation
Reference
Mr. Chin Wai Tong
Manager at DXC Technology
012-3000238
Timeline
Technical Solutions Rep III
DXC Technology Cyberjaya Sdn Bhd
04.2019 - 11.2021
Assistant Manager
E2p Contact Centre
01.2017 - 10.2017
Trainee Assistant Supervisor - Intership
Malaysian Agricultural Research and Development Institute (MARDI)
02.2015 - 09.2015
Bachelor of Agricultural Science -
Universiti Putra Malaysia
01.2011 - 01.2015
Diploma in Mechanical Engineering (Agriculture) -
Politeknik Kota Bharu
01.2007 - 01.2010