Krishnakant Behera
Penang
Summary
Account Manager with a demonstrated history of 5+ years' overall experience in Account Management and Software Development. Technically skilled in Oracle ATG Commerce, SAP Hybris 1905, Hibernate 5.4, Spring MVC Framework, and Java. I love to dig into client problems & solve them with modern technology.
I create, scale and optimize business portfolios that matter. To accomplish this, I focus on delivering key outcomes with optimal customer satisfaction levels while building profits, client generation, amazing teams & quickly adapting to new learnings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager - Sales & Accounts
Softenger
04.2025 - Current
- Achieved empanelment of Softenger as an IT Services & Managed Services vendor with multiple marquee clients in Malaysia within the first 6 months of joining.
- Expanded portfolio by securing two global system integrators, leading Asian logistics companies, and major BPO customers in Selangor & Penang, driving both IT and non-IT outsourcing engagements.
- Led multi-million RM enterprise engagements for Enterprise Information Archival system implementations, overseeing discussions, technical proposals, solution demos, commercial negotiations, and seamless cloud migration delivery.
- Directed and delivered critical projects in healthcare, e-commerce, and Microsoft technical support managed services, ensuring on-time execution and exceeding client expectations.
- Championed Softenger’s in-house AI solutions, successfully introducing, pitching, and implementing them across marquee clients, resulting in adoption of AI-based recruiter, dashboard, and support automation solutions.
Program Manager
DSS Software Solutions
06.2024 - 03.2025
- Managed end to end sales/staff augmentation/OS projects for clients across Semiconductor, Electronics, BFSI & Healthcare clients in Asia Pacific region with specific focus on Northern Malaysia.
- Accountable for pipeline origination, pipeline progression, pipeline close, and post-close acct management, upsell/cross-sell, and WO/PO renewals.
- Initiated discussion, successfully implemented & managed daily operations for OCB project rendering rework services of IPC Class 2 Electronic Assemblies as per IPC-A-610 & IPC-7711/21.
- Developed and implemented short and long-term recruitment engagement models (C2H, OS/SOW, Hire-Train-Deploy, Mark-up models, etc) as per the project specifications & requirements.
- Aided one of the biggest electronics giants successfully deliver a Build-Operate-Transfer engagement within a timeframe of 8 weeks resulting in cost savings of 11.5% & significant decrease in TAT.
- Responsible for generating revenues with a quarterly target of 2.1 million MYR through various engagements in semiconductor & electronics based clients.
- Managed daily lab production volume (24
- 7 operations) with a team of 30+ technicians supporting WIP up to 250 successfully reworked hours per week.
- Managed submissions on all aspects of RFQs such as preparing & assessing PFMEA, Control file & SQA for OCB engagements as per the project specifications & requirements.
- Developed and maintained Standard Operating Procedures (SOPs) for various programs to ensure consistency in execution, and create templates and guides to streamline floor operations.
- Managed applications regularly & assisted in incurring approval for SST exemption, K9 custom clearance & Commercial Invoicing in collaboration with appointed custom agents as per country regulations.
- Deployed PBI dashboard for PCB status tracking at any given stage in the process & aid in efficient material/product/inventory handling, tracking & reporting.
- Well versed in preparing streamlined process flow plan, establishing traceability protocols as per project requirements & complexity.
- Furnished MRB process as part of PFMEA to reduce defects & efficient disposition in case of any process induced damages.
- Supervised clean room set-ups for multiple semiconductor/electronic based clients including ESD grounded flooring, temperature control & anti-static equipments for environment sensitive products.
- Well versed in managing monthly staff augmentation/SOW/OS project billings, miscellaneous invoices as per the payment terms.
- Prior experience in managing shift schedule/coverage during high WIP & PHS ensuring optimum productivity as per the project KPIs defined.
Account Manager
Collabera Digital
05.2022 - 06.2024
- Responsible for driving multiple client projects in semiconductor & electronic based companies in Northern Malaysia.
- Managing daily operations of HDMT Test for one of OS projects catering to a semi-con giant in Malaysia in the capacity of a Program manager to ensure optimum productivity to meet client expectations.
- Responsible for generating revenues with an annual target of 2.5 million USD through various projects in semiconductor/electronic based clients.
- Coordinated with peers from other teams (e.g., Finance, Human Resources) and with counterparts across the region to maintain accuracy of information on systems.
- Helping one of the biggest IT companies successfully deliver a Build-Operate-Transfer engagement resulting in cost savings of 18.3%.
- Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs.
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Cultivated strong client relationships, resulting in a 20% increase in customer loyalty and repeat business.
Business Development Manager (Internship)
Being Platinum World
04.2021 - 06.2021
- Interacted regularly with prospective clients, initializing the onboarding process of super distributors.
- Onboarded a super-distributor for the district of Khurda, Odisha who made an investment worth 1 million INR.
- Initialized talks with prospected clients who want to commercialize BPWPL's products in the Middle East.
- Received EOIs of prospected super-stockists for the states of Odisha, Jharkhand, Karnataka & Tamil Nadu.
System Engineer
Infosys
09.2018 - 06.2020
- Executed Oracle ATG 10.1.2 migration to ATG 11.1.3 for the clients as per their requirements.
- Delivered additional support work in the framework of Spring MVC 4.3.
- Administered the backend testing (UAT) of the project code in the Oracle ATG framework.
- Identified defects present in the project code in accordance with backend testing.
- Performed operations using Hibernate 5.4 in order to link the service and database layers.
Education
Postgraduate Program in Management (MBA) -
Indian Institute of Management Nagpur
Nagpur05.2022
Bachelor of Technology - Mechanical Engineering
KIIT Deemed To Be University
Bhubaneswar01.2018
High School Diploma -
Sai International School
Bhubaneswar03-2014
Skills
- Account Management/Sales
- Project Management
- RFQ Management
- SOW Bid Management
- Staff Augmentation
- Build-Operate-Transfer
- Material Review Board (MRB) Planning
- Custom (K9) Clearance
- ESD Clean-room Setup
- Scripting (Java/C/Python)
- PCB Rework
- Power BI(DAX)
- Oracle ATG Commerce
- SAP Hybris
- Spring MVC 43
- Hibernate 54
- Angular
- HTML
- CSS
- Postman
- Database Management (PostgreSQL)
- Advanced Excel (Vlookup & Pivot Tables)
Certification
- Business & Operations Analytics, NITIE Mumbai (Certificate ID - NITIE2021_IIMN10)
- SQL, HackerRank (Certificate ID - 4322ad63f4f0)
- Six Sigma: Black Belt
Timeline
Manager - Sales & Accounts
Softenger
04.2025 - Current
Program Manager
DSS Software Solutions
06.2024 - 03.2025
Account Manager
Collabera Digital
05.2022 - 06.2024
Business Development Manager (Internship)
Being Platinum World
04.2021 - 06.2021
System Engineer
Infosys
09.2018 - 06.2020
Postgraduate Program in Management (MBA) -
Indian Institute of Management Nagpur
Bachelor of Technology - Mechanical Engineering
KIIT Deemed To Be University
High School Diploma -
Sai International School