Krishna Raj Kafle
Shore Excursion/Concierge/Destination Staff/Guest-services
Pokhara,Gandaki
Summary
Seeking a position as a Tour Coordinator for a cruise ship where I can utilize my organizational skills and passion for travel to create memorable experiences for clients.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
30
30
years of professional experience
Work History
Shore Excursion Coordinator
Genting Dream Cruise
Singapore, Singapore
03.2025 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Business Director
Plugin Automobiles
04.2022 - Current
- Company Overview: BYD Pokhara Dealer
- Website: http://www.bydpokhara.com
- Boosted market share and revenue through effective strategy implementation
- Streamlined daily operations for seamless departmental coordination
- Enhanced brand awareness with innovative sales and marketing campaigns
- Improved client satisfaction and loyalty through strong relationship-building
- BYD Pokhara Dealer
- Website: http://www.bydpokhara.com
Shore Excursion Supervisor
Genting Dream
Singapore, Singapore
07.2019 - 01.2020
- Supervised crew members and managed guest complaints
- Coordinated guest travel including ticketing and hotel arrangements
- Maintained strong relationships with guests and shore agents
- Prepared daily, weekly, and monthly operational reports
- Conducted orientation programs for new crew members
Shore Excursion Supervisor
Star Cruises
01.2017 - 12.2019
- Welcomed guests and handled their complaints
- Managed guest travel arrangements and maintained frequent communication
- Prepared operational reports and conducted new crew orientation programs
Shore Excursion Coordinator
Star Cruises
01.2011 - 12.2016
- Coordinated and scheduled tours and excursions for clients
- Managed guest tour tickets and ensured tour guide language preferences
- Collected guest feedback and explained port rules and regulations
Kitchen Steward
Star Cruises
01.2010 - 12.2011
- Managed dining facility operations, assigned duties, and maintained hygiene standards
Manager
Gaunsahar Saving and Credit Cooperative Ltd.
01.2008 - 12.2010
- Managed staff, handled customer feedback, and processed loan applications
Services
Indian Army
01.2003 - 12.2008
- Completed technical trade test and received the SSM W/C Nagaland award
Head Cashier
Cyber Café
01.1998 - 12.2000
- Managed staff, handled cash, and reported daily activities
Marketing Executive
Synchro Media
01.1997 - 12.1998
- Collected advertisements and managed staff duties
Marketing Supervisor
Appar Enterprises
01.1996 - 12.1997
- Managed staff and financial transactions
Instructor
Shahid Shukra Secondary School
01.1995 - 12.1996
- Taught Social Studies and prepared lesson plans
Education
Bachelor - Administration
T. U. Tri Chandra Multiple College
Intermediate (10+2 Level) - undefined
T. U. Pokhara Multiple Campus
School Leaving Certificate (SLC) - undefined
Saheed Shukra Secondary School
Skills
- Excellent organizational and multi-tasking skills
- Strong communication and interpersonal skills
- Technical expertise in MS-Word and Excel
Problem-solving
MS office
Data entry
Adaptability and flexibility
Customer service
Time management
Team collaboration
Document management
Project management
Staff supervision
Administrative leadership
Multitasking and organization
Information collection
Decision-making
Relationship building
Meeting coordination
Event coordination
Attention to detail
Operations management
Report writing
Event planning
Work Planning and Prioritization
Appreciations
- Certificate of Recognition from Gurung Student Union, Kaski, Nepal
- Achiever of the Month (05/01/14, 11/01/17)
Training
- Radio Journalist at Him Sikhar Multimedia
- Volunteer at Red Cross Circle, Syangja, Pokhara
- Concierge Training at Star Cruise
- Hotel Operation Basic Soft Skills at Strada Maritime Cooperation
- Retail Staff Training at Strada Maritime Cooperation
- Passenger Safety Training at Superstar Gemini
- Practical Safety Drill at Superstar Virgo
- Developing Supervisor Skills at Superstar Gemini
- Casino Dealer Training at Star Cruise
Timeline
Shore Excursion Coordinator
Genting Dream Cruise
03.2025 - Current
Business Director
Plugin Automobiles
04.2022 - Current
Shore Excursion Supervisor
Genting Dream
07.2019 - 01.2020
Shore Excursion Supervisor
Star Cruises
01.2017 - 12.2019
Shore Excursion Coordinator
Star Cruises
01.2011 - 12.2016
Kitchen Steward
Star Cruises
01.2010 - 12.2011
Manager
Gaunsahar Saving and Credit Cooperative Ltd.
01.2008 - 12.2010
Services
Indian Army
01.2003 - 12.2008
Head Cashier
Cyber Café
01.1998 - 12.2000
Marketing Executive
Synchro Media
01.1997 - 12.1998
Marketing Supervisor
Appar Enterprises
01.1996 - 12.1997
Instructor
Shahid Shukra Secondary School
01.1995 - 12.1996
Intermediate (10+2 Level) - undefined
T. U. Pokhara Multiple Campus
School Leaving Certificate (SLC) - undefined
Saheed Shukra Secondary School
Bachelor - Administration
T. U. Tri Chandra Multiple College
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