Slow Jogging
Kong Sing Ying @ Janice
Personal Assistant
Kota Kinabalu,12
Summary
Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Personal Assistant/Supervising Manager
Crepe Express & CL Times
Kota Kinabalu, Sabah
01.2023 - Current
- Responded to other correspondence to facilitate communication and enhance business processes.(
- Assisted in preparation of presentations and reports, contributing to well-informed decision making.
- Monitored expenses closely, maintaining organized filing system for easy access to financial records.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Accomplished project deadlines by assisting with task completion whenever required.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.(Crepe Express)
- Assisted processed payroll for salaried and hourly employees.
- Key in 6 branches of CL Times in out and transfer stock, stock check every months.
Freelancer Beautician
Self-employeed
Kota Kinabalu, Sabah, Malaysia
01.2019 - 12.2022
- Performed beauty treatments for improved skin health, including facials, peels.
- Developed customized treatment plans based on individual client needs and goals to achieve optimal results.
Therapist Consultant
True Harmony Sdn Bhd
Kota Kinabalu, Sabah, Malaysia
01.2011 - 01.2022
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
- Facilitated group therapy sessions, promoting supportive environment for shared learning and growth.
- Documented patient information, treatment plans, and patient responses.
Beauty Salon Owner
Self Employed Services
Kota Kinabalu & Sandakan, Sabah, Malaysia
04.2012 - 10.2016
- Streamlined appointment booking process with implementation of online scheduling system, resulting in improved customer convenience.
- Managed daily operations, ensuring smooth workflows and efficient staff scheduling for enhanced customer experiences.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
- Consulted with customers to assess needs and propose optimal solutions.
Beautician
Kose Beauty Centre
Kota Kinabalu, Sabah, Malaysia
11.2010 - 01.2011
- Maintained clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Performed various beauty treatments for improved skin health, including facials, peels.
- Collaborated with team members for efficient scheduling and coordination of clients'' appointments.
- Assisted management with inventory control, ordering supplies as needed to maintain adequate stock levels for all services offered.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Admin Clerk
Direct Communication
Kota Kinabalu, Sabah
07.2010 - 11.2010
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Processed payroll for salaried and hourly employees
Admin Clerk & Supervisor Cold Room Store Keeper
Fook Soon Seafood Product Sdn. Bhd.
Kudat, Sabah, Malaysia
01.2003 - 05.2010
- Maintained filing system and organized customer documents for easy retrieval of information. (First 2 years)
- Enhanced office organization with regular maintenance of files, records, and supplies inventory. (First 2 years)
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations. (First 2 years)
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Monitored workflow to improve employee time management and increase productivity.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Improved stock accuracy by conducting regular inventory counts and updating records accordingly.
- Reduced order processing time by efficiently organizing stock and maintaining clean, easily navigable warehouse space.
- Performed inventory control, such as counting, and stocking merchandise.
- Processed payroll for salaried and hourly employees
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations
- Maintained filing system and organized customer documents for easy retrieval of information
- Enhanced office organization with regular maintenance of files, records, and supplies inventory
Account Clerk (Trainee)
Phoenix Engineering Sales Sdn.Bhd.
Kota Kinabalu, Sabah
11.2002 - 12.2002
- Responsible for assistant account
- Typist
- Filling document
- Processed payroll for salaried and hourly employees
Education
Secretarial Training, Malaysia
AMC The School Of Business
Kota Kinabalu, Sabah, Malaysia 01.2002 - 12.2002
Skills
Calendar Management
Client Relations
Customer Service
Strong Communication Skills
Interests
Hiking
Timeline
Personal Assistant/Supervising Manager
Crepe Express & CL Times
01.2023 - Current
Freelancer Beautician
Self-employeed
01.2019 - 12.2022
Beauty Salon Owner
Self Employed Services
04.2012 - 10.2016
Therapist Consultant
True Harmony Sdn Bhd
01.2011 - 01.2022
Beautician
Kose Beauty Centre
11.2010 - 01.2011
Admin Clerk
Direct Communication
07.2010 - 11.2010
Admin Clerk & Supervisor Cold Room Store Keeper
Fook Soon Seafood Product Sdn. Bhd.
01.2003 - 05.2010
Account Clerk (Trainee)
Phoenix Engineering Sales Sdn.Bhd.
11.2002 - 12.2002
Secretarial Training, Malaysia
AMC The School Of Business
01.2002 - 12.2002