MS Office suite
Kong Mun Kean
Customer Service
Kuala Lumpur
Overview
11
11
years of professional experience
12
12
years of post-secondary education
6
6
Languages
Work History
Customer Service Manager
Hotel Service1688
06.2023 - Current
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Customer Service
鼎盛
01.2020 - Current
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
KTV Manager
Saboon Spa
01.2016 - Current
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Restaurant Supervisor
Renaissance Hotel
01.2015 - Current
- Coordinated event planning, managing logistics for successful private dining experiences.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Enhanced team performance with regular evaluations and constructive feedback.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
Manager of Operations
Avenue K
01.2014 - Current
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Restaurant Captain
Kim Gary
01.2013 - Current
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Ensured adherence to safety guidelines within the restaurant, promoting a healthy working environment for all staff members.
- Implemented innovative menu ideas with the culinary team, resulting in fresh offerings that attracted new clientele.
Education
GED -
SMK DATO ONN
Jalan San Peng, Pudu, 55200 Kuala Lumpur, Wilayah 01.2006 - 10.2011
No Degree - UPSR
SJKC KUNG MIN
Jalan Landak,Pudu,55100 Kuala Lumpur 01.2000 - 10.2005
Software
Creating, formatting, and editing text documents
Proficiency in data entry, formulas, sorting, filtering, etc
Preparing visually appealing, clean presentations
Interests
Swimming
Gym
Badminton
Travel
Timeline
Customer Service Manager
Hotel Service1688
06.2023 - Current
Customer Service
鼎盛
01.2020 - Current
KTV Manager
Saboon Spa
01.2016 - Current
Restaurant Supervisor
Renaissance Hotel
01.2015 - Current
Manager of Operations
Avenue K
01.2014 - Current
Restaurant Captain
Kim Gary
01.2013 - Current
GED -
SMK DATO ONN
01.2006 - 10.2011
No Degree - UPSR
SJKC KUNG MIN
01.2000 - 10.2005