KOMALA KANNIAPPAN
RETAIL CUM ADMINISTRATIVE EXECUTIVE/ CHEF
Gelang Patah,01
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Well-qualified culinary professional adept at creating dough, ice creams, sorbets and pastries that delight diners. Excellent multitasking and communication skills.
Accomplished CHEF with expertise in CENTRAL KITCHEN and development of new menu items. Hardworking, dedicated and knowledgeable professional with exacting standards for food quality and presentation.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Retail Sales Associate
CHYE HING TILING CONTRUCTION SDN BHD
Kajang, Selangor
01.2023 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered questions about store policies and addressed customer concerns.
Pastry Chef
KIND KONES PTE LTD
SINGAPORE
10.2021 - 12.2022
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Reduced food waste by repurposing unused ingredients into inventive dishes for staff meals or specials menu items.
- Demonstrated adaptability by adjusting recipes to accommodate special dietary restrictions and last-minute requests from guests.
- Streamlined pastry production process for increased efficiency and improved product quality.
- Maintained strict hygiene standards within the kitchen, resulting in consistently high health inspection scores.
- Trained junior team members, fostering a supportive work environment that enhanced overall performance.
- Assisted in managing inventory, ensuring optimal freshness and availability of ingredients for daily use.
- Refined personal baking skills through attendance at industry workshops, applying newfound knowledge to improve recipe execution within the restaurant setting.
- Increased sales of signature desserts through strategic promotion efforts, such as implementing dessert tastings during slow periods or special events.
- Contributed to efficient interdepartmental communication between front-of-house staff and kitchen personnel regarding menu offerings or potential allergens present in dishes.
- Collaborated with head chef to design innovative seasonal dessert menus that attracted new clientele.
- Developed positive relationships with vendors, negotiating favorable pricing on key ingredients without compromising quality.
- Ensured smooth kitchen operations by maintaining clean work stations and properly organizing tools and equipment.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Demonstrated versatility by working various roles within the kitchen as needed, from dishwashing to food prep.
- Contributed to improved overall kitchen performance by implementing effective time management strategies during busy shifts.
SALES CONSULTANT
CHYE HING TILING CONSTRUCTION SDN BHD
KAJANG , Selangor
04.2019 - 09.2021
- Provide buyers with product information, available upgrade options, and pricing information
- Assist buyer with decision making by determining needs, wants and budget
- Prepare accurate schematic drawing for concrete, electrical, plumbing, carpentry and flooring change order options for Construction Department
- Assist in interior design projects that may need professional interior design consultation
- Responsibility for the delivery of prospective market tenders that meet the specifications & requirements as set out
- Utilizing our Welcome Home Center models to demonstrate our products to customers and maintain communication after their visit and/or appointment to lead to a sale
COMMIS CHEF
BEERFEST RESTAURANT GOLDEN BREWERY PTE LTD
SINGAPORE
09.2018 - 03.2019
- Ensuring the smooth running of your area of work, and working together with all team members
- Ensuring the highest standard of hygiene & cleanliness to ensure safe food preparation
- Providing a safe and secure environment by adhering to the company Health & Safety and Food Safety policies ensuring all areas are compliant
- Preparing ingredients, cooking meals and plating dishes as required
- Assisting the Head Chef in keeping the kitchen, stores and ancillary departments running smoothly during service
- To carry out any other duties reasonably requested by a member of the Management Team
COMMIS CHEF
CHRISMONT'S CELLAR DOOR, RESTAURANT & LARDER
AUSTRALIA
11.2015 - 08.2018
- Measuring meal ingredients accurately for the chef de partie
- Preparing meals by washing, peeling, and chopping fruits and vegetables and seasoning different kinds of meat
- Preparing basic salads and sauces for meals, as directed by the chef de partie
- Receiving deliveries and verifying that all ordered items are received and are good quality
- Taking inventory of restaurant supplies and notifying the supervisor when stock is low
- Disposing of the expired and spoiled food items stored in stock rooms, refrigerators, and freezers
- Cleaning and ensuring that all the work stations are organized and properly sanitized
- Preparing all the meal items to be presentable as instructed by the chef de partie
- To assist the Pastry Chef in the creation of desserts, afternoon tea, petitsfours and breads
- To remove any hazards and make safe any defects in the kitchen or its equipment and report any problems to a senior chef
- HACCP - To adhere to company procedures in regards to temperature checks, food labelling and dating, cleaning schedules and hygiene regulations at all times ensuring that all records of such are maintained
- To be able to take direction and instruction from other team members to help with performance and development of yourself and others
- To attend and participate in any training and personal development schemes as recommended by the Head Chef
- To carry out any other reasonable duties as requested by the Head Chef
SALES CONSULTANT
CHYE HING TILING CONSTRUCTION SDN BHD
KAJANG, Selangor
03.2011 - 09.2015
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Increased sales performance by implementing targeted marketing strategies and optimizing retail floor layouts.
Education
CERTIFICATE III - KITCHEN OPERATION
BRISBANE BUSINESS & HOSPITALITY TRAINING
BRISBANE 11.2015 - 01.2018
EXECUTIVE DIPLOMA - BUSINESS MANAGEMENT
CYBERNATICS EDUCATION CONSULTANT SDN BHD
WILAYAH PERSEKUTUAN KUALA LUMPUR 01.2017 - 01.2018
SPM - undefined
SMK JENGKA 21
BANDAR JENGKA, PAHANG 01.2002 - 12.2006
Skills
Customer service
Teamwork
Money handling
Teamwork and collaboration
Order processing
Problem-solving
Customer assistance
Time management
Display setup
Retail sales
Loss prevention
Cash handling
Regulatory compliance
Fluent in [English, Malay, Tamil]
Retail store operations
Product knowledge
Flexible schedule
Relationship building
Stocking and receiving
Store maintenance
Fluent in English, Malay, Tamil
Personal Information
- Place of Birth: SABAK BERNAM
- Date of Birth: 01/22/89
- Gender: Female
- Nationality: MALAYSIAN
- Driving License: D
- Marital Status: MARRIED
Timeline
Retail Sales Associate
CHYE HING TILING CONTRUCTION SDN BHD
01.2023 - 01.2025
Pastry Chef
KIND KONES PTE LTD
10.2021 - 12.2022
SALES CONSULTANT
CHYE HING TILING CONSTRUCTION SDN BHD
04.2019 - 09.2021
COMMIS CHEF
BEERFEST RESTAURANT GOLDEN BREWERY PTE LTD
09.2018 - 03.2019
EXECUTIVE DIPLOMA - BUSINESS MANAGEMENT
CYBERNATICS EDUCATION CONSULTANT SDN BHD
01.2017 - 01.2018
COMMIS CHEF
CHRISMONT'S CELLAR DOOR, RESTAURANT & LARDER
11.2015 - 08.2018
CERTIFICATE III - KITCHEN OPERATION
BRISBANE BUSINESS & HOSPITALITY TRAINING
11.2015 - 01.2018
SALES CONSULTANT
CHYE HING TILING CONSTRUCTION SDN BHD
03.2011 - 09.2015
SPM - undefined
SMK JENGKA 21
01.2002 - 12.2006
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