Kok Wei (Terri) Woon
Petaling Jaya
Summary
A consistently acclaimed force for quality in the IT realm for 18 years. My career is a testament to mastery across a vast technological landscape, from forging high-performing teams and motivating individuals to commanding global incident responses and orchestrating disaster recovery. I am a proven leader in I.T. Vendor Management and a pioneer at the cutting edge of ML, DL, AI, and Data Science. My expertise in transforming data into strategic intelligence is underscored by deep skills in Business Intelligence, Data Modeling, System Diagramming, Data Structure Design, and ETL. A seasoned architect of success, I excel in Project Management, User Acceptance Testing, gathering critical Business/System Requirements, and delivering visionary Software Engineering and System Design.
Overview
19
19
years of professional experience
Work History
Senior Consultant
Technology One
Kuala Lumpur
04.2025 - Current
- Serving as a People Leader for new FABRIC projects, I am entrusted with building high-performing teams, fostering a positive and productive organizational culture, and driving project performance.
- Providing expert-level consulting for complex ERP implementations, ensuring architectural soundness through rigorous design verification, development, and testing support.
- Leveraging the full stack of TechnologyOne solutions (ETL, BPA, TScript, Doc One) to architect and deliver robust data modeling and dashboarding solutions.
Business Consultant
TechnologyOne
Kuala Lumpur
01.2024 - 04.2025
- Responsible for contributing to project implementations by providing sound consulting services and TechnologyOne product and solutions knowledge across the customer program including; design verification and development, reconfiguration, and testing support.
- T1 Tech: ETL, BPA, Doc One, Data Modeling & Dashboard.
- Key Achievement: Awarded the Appreciation Certificate for outstanding efforts and significant contributions to the critical MSP Integration project.
Data Consultant
Eftech Drilling Solutions Malaysia
Kuala Lumpur, Malaysia
06.2020 - 12.2022
- Provide services for ETL, data migration, data cleansing, data loading, data sharing and data mapping on on-call basis.
- Provide training to employees on MySQL, ORACLE, SQL Server query.
- Advisory role in data structure design and management and User Acceptance Tests.
- Analyzing and translating business needs into long-term solution data models.
Data Programmer
Eftech Drilling Solutions Malaysia/ PETRONAS
Kuala Lumpur, Malaysia
07.2021 - 12.2022
- Reference & Master Data Management.
- Data Mapping.
- Data/System Integration.
- Perform System Integration Test (SIT)/User Acceptance Test (UAT)/ Final Acceptance Test (FAT).
- System Documentation relating but not limited to scripts/programs.
- Data Migration.
- Data Conversion/Aggregation.
- Data Cleansing & Sanitization.
- Liaising with Region Focal/EIC & Data SME to obtain critical project outcomes.
- Completed - R&M Master Data Scope - BLOCK, PAC, PSC, TURBINE, CRANE, STORAGE TANK, SCRUBBER, SURVIVAL CRAFT, WELLHEAD/XMAS TREE REFERENCE LIST, UPS.
- Completed - R&M Master Data - Data Clean Up initiative completed for data sources: PIRIGIS & PROSOURCE.
- Liaising with PAMS System focal to obtain critical project outcomes.
- Performed - PAC Data Cleanup for data sources: PAMS.
- Liaising with OSDU Focal to obtain critical project outcomes.
- Performed - OSDU Data Cleanup initiative for OSDU reference data.
- Experienced in OSDU Data platform eg. DELPHI Data Workspace.
Lead Data Modeler & Data Consultant
TATA Consultancy Services/ PETRONAS
Kuala Lumpur, Malaysia
02.2019 - 05.2019
- Lead TCS DOVE Project Data Modeling division. PETRONAS -DOVE ICT -BI Project.
- Led the data modeling division in providing BRS and Approach translation into Data Models for Offshore back end development.
- Sole Project Data Modeling SME. AGILE.
- Analyzing and translating business needs into long-term solution data models.
- Evaluating existing data systems.
- Working with the development team to create conceptual data models and data flows.
- Developing best practices for data coding to ensure consistency within the system.
- Reviewing modifications of existing systems for cross-compatibility.
- Implementing data strategies and developing physical data models.
- Updating and optimizing local and metadata models.
- Evaluating implemented data systems for variances, discrepancies, and efficiency.
- Troubleshooting and optimizing data systems.
Data Analyst Lead/Supervisor
Odyssey Information Services (Texas, USA) / Shell Business Services Centre
Kuala Lumpur, Malaysia
05.2012 - 10.2016
- Led the Tier 1 & 2 Help Desk, providing support to IT telecommunication services for Shell Oil Company.
- React to outage events and impairments by contacting the appropriate individuals, teams, and organizations in a timely manner to ensure efficient resolution and to minimize customer impact.
- Produce, validate and deliver accurate reports including standard departmental and vendor metrics, as well as accurate and meaningful ad hoc reports from verbal and written requests.
- Develop/modify reports using Siebel, Vantive, Excel, Access and other reporting tools/databases.
- Invoice reconciliation of European, Asian, and US vendors.
- Keep the varied databases accurate to reflect the Shell retail business metrics accurately.
Senior Reporting Analyst
AT&T
Cyberjaya, Malaysia
10.2011 - 05.2012
- Reporting to the Director of the Service Level Management team, played key role in providing vital business information reports and recommendations based upon diverse data sources.
- Prepared service level report and analyze service performance against SLA.
- Working with various subject matter experts in AT&T LCM organization.
- Defining and improving new/existing service level reports.
- Led the collection, assembly, evaluation and validation of service level data - leveraging from large internal & external data sources.
- Define & facilitate the definition of new reports.
- Identifying and recommending opportunities to improve operational effectiveness and work with SME's and AT&T LCM leaders in case of underperformance.
- Provide both proactive and reactive analysis & performance improvement (Back to Green) plans to AT&T Leadership.
SD Metrics & Reporting Specialist (Level 3)
Computer Science Corporation (CSC)
07.2010 - 08.2011
- Provide monthly unit costing billing data.
- Produce daily/weekly/monthly SLA reporting which includes problem management and telephony data.
- Process STC (Opt Cat) changes that are deemed as normal maintenance.
- Process telephony reporting changes.
- Provide proactive SLA and KPI reporting to management.
- Provide early warning of critical SLAs that are in jeopardy of being missed.
- Respond to ad hoc metrics requests from the account and management.
- Supports CSC's Global Asia Service Desk Data Warehousing and Reporting for eBay, CareFusion, BHP, Rio Tinto, NYSE, ELC, Motorola, Nissan, Freescale & Chrysler.
Senior Software Applications Specialist Business Intelligence System Analyst/Developer/Designer, DBA, Tech/User Trainer
Cetheus MSC
Petaling Jaya, Malaysia
08.2007 - 12.2009
- Coordinate with customers and Business Analysts to determine business data reporting and analysis requirements.
- Assist in business report generation to internal and external customers for business decision making.
- Support Database Administrators and Developers to build data warehousing systems for business intelligence, reporting and analytics.
- Assist in data administration, modeling and integration activities in data warehouse systems.
- Implement business intelligence solutions to achieve data reporting and analysis goals.
- Support the development of business intelligence standards to meet business goals.
- Coordinate with the business units to identify new data requirements, analysis strategies and reporting mechanisms.
- Assist in design and generation of reports in timely and accurate manner.
- Work with the business units to improve business operations.
- Recommend enhancements and modifications to optimize business intelligence processes.
- Address business intelligence queries and issues in a timely fashion.
- Maintain documentations for all business intelligence processes.
GSC
HSBC, Electronic Data Processing
Cyberjaya, Malaysia
08.2006 - 08.2007
- Providing customer service support for HSBC Australia Credit Cards.
- Serves customers by providing product and service information and resolving product and service problems.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Key Achievements:
- HSBC Electronic Data Processing (Malaysia)
WOW Award Certificate of Compliment
Asia Pacific Contact Centre-Best Customer Service. Month(s) of Dec, 2006.
Asia Pacific Contact Centre-Best Customer Service. Month(s) of May, 2007.
Education
Master of Science - Data Science & Business Analytics
Asia Pacific University of Technology And Innovati
Malaysia07-2025
Bachelor of Science - Software Engineering
Coventry University
United Kingdom07-2006
Skills
Leadership and management
Team development
Project oversight
Vendor relations
Business growth
Data science and analytics
Machine learning techniques
Natural language processing
Data modeling and warehousing
ETL processes
Business intelligence solutions
Business analysis and processes
Requirements gathering and analysis
User acceptance testing
Software development lifecycle (SDLC)
Technical tools and technologies
Python programming
SQL database management
SAS analytics
Reporting with Cognos and Crystal Reports
Microsoft Access proficiency
Database platforms and systems
Oracle database management
Microsoft SQL Server expertise
TechnologyOne Suite familiarity
Software engineering practices
C programming language
Java development skills
Visual Basic NET expertise
IT operations management
Incident response strategies
Timeline
Senior Consultant
Technology One
04.2025 - Current
Business Consultant
TechnologyOne
01.2024 - 04.2025
Data Programmer
Eftech Drilling Solutions Malaysia/ PETRONAS
07.2021 - 12.2022
Data Consultant
Eftech Drilling Solutions Malaysia
06.2020 - 12.2022
Lead Data Modeler & Data Consultant
TATA Consultancy Services/ PETRONAS
02.2019 - 05.2019
Data Analyst Lead/Supervisor
Odyssey Information Services (Texas, USA) / Shell Business Services Centre
05.2012 - 10.2016
Senior Reporting Analyst
AT&T
10.2011 - 05.2012
SD Metrics & Reporting Specialist (Level 3)
Computer Science Corporation (CSC)
07.2010 - 08.2011
Senior Software Applications Specialist Business Intelligence System Analyst/Developer/Designer, DBA, Tech/User Trainer
Cetheus MSC
08.2007 - 12.2009
GSC
HSBC, Electronic Data Processing
08.2006 - 08.2007
Master of Science - Data Science & Business Analytics
Asia Pacific University of Technology And Innovati
Bachelor of Science - Software Engineering
Coventry University
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