KOK WAI (PATRICK) LIM

Raddish Technology Sdn Bhd, based in Malaysia, pioneers ICT solutions tailored for seamless digital transformations. With a focus on professional services, technical support, and cybersecurity expertise, ensures clients' networks are fortified, managed efficiently, and protected from evolving threats. From managed security and network services to endpoint solutions and private cloud offerings, dedicated to empowering enterprises to thrive in the digital era.

Duties and Responsibilities

Board Management

• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
• Responsible for overseeing and driving the strategic and operational aspects of an organization’s technology infrastructure and cybersecurity posture.

Operational Management

• Working closely with executive leadership, managing technology teams, ensuring secure and effective technology operations, and aligning technology strategies with overall business goals.
• Foster a culture of innovation, collaboration, and continuous improvement within the technology and security teams.
• Manage relationships with external vendors, ensuring that contracts meet the organization's needs and service levels are maintained.
• Oversee procurement processes for technology and security-related products and services.

Sales Engineering Management

• Work closely with sales teams to understand client needs, prepare tailored solutions, and communicate the technical aspects of a product or service offering effectively to potential clients.
• Lead the pre-sales team in developing technical solutions that meet client requirements and align with the company’s offerings.
• Engage with prospective clients to understand their business challenges, technical needs, and goals
• Act as a trusted advisor to clients, providing expertise on technical aspects of the product and how it can solve their specific business problems.
• Develop and maintain strong relationships with key stakeholders on the client side to foster trust and facilitate long-term partnerships.
• Work with internal teams to ensure PoCs are delivered on time and within scope, highlighting the unique value of the company’s solutions.
• Work closely with post-sales / technical operation leaders, including project management and implementation teams, to ensure a smooth transition from pre-sales to delivery.

Palo Alto Networks, Inc. is an American multinational cybersecurity company with headquarters in Santa Clara, California. The core product is a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security

• Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
• Conducted research to evaluate systems design and process efficiency.
• Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
• Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
• Effectively lead conversations about the company cybersecurity solutions platform.
• Create and deliver compelling demonstrations of Palo Alto Networks products and solutions that clearly differentiates from competitors or legacy security solutions.
• Identify and qualify new opportunities and support technical presales activities to opportunity closure.

WatchGuard has pioneered cutting-edge cybersecurity technology and delivered it as easy-to-deploy and easy-to-manage solutions. WatchGuard is headquartered in Seattle, Washington, with offices throughout North America, Europe, Asia Pacific, and Latin America.

Duties and Responsibilities

• The job involvement were to covers across the countries in South East Asia in the region.
• Managed large-scale projects, ensuring timely completion within budget constraints.
• Built strong relationships with clients, fostering long-term partnerships and repeat business.
• Facilitated change management initiatives, helping organizations adapt smoothly to new systems and processes.
• Led cross-functional teams to deliver high-quality results on complex assignments.
• Direct engagement with end user to create product and solution awareness to stimulate business through channel partners with regards to any sales-related service and support issues.
• Conduct presentation in the seminars and web trainings to share on WatchGuard product awareness for resellers and end users.
• Drive coordination of technical resources as needed to close prospective opportunities

Incepted in 2003, Techdata Systems Sdn Bhd is a leading provider of a full range of network security technologies and IT service company in Malaysia. The company business model is a 100% channel business engagement to support reseller in Malaysia.

Duties and Responsibilities

• Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
• Developed suggestions for technical process improvements to optimize resources.
• Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
• Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
• Understand customer needs in order to demonstrate and present proper business solutions
• Work closely with the sales team and provide technical pre-sales consultancy to customers and business partners
• Responsible for the technical solution in account development by conducting product workshops and technology updates to resellers and customers/prospects.
• Conduct solution demonstrations, proof of technology and concepts
• Manage technical resources within technical department for any project arrangement and daily job tasks. All engineers are reporting back about the job status / activities.

Established in May 2002, M.Tech is headquartered in Singapore and has a network of 24 offices in 14 countries – Singapore, Australia, China (including Hong Kong & Taiwan), India, Indonesia, Japan, Korea, Malaysia, New Zealand, Philippines, Thailand and Vietnam. Our regional presence allows us to provide strong on-site sales, technical, logistics and marketing support to our reseller partners.

Duties and Responsibilities

• Develop innovative ideas to increase market recognition on IT security products.
• Analyzes market opportunity and competitive situation to determine product positioning, product roadmap, channel strategy, pricing, orders, and product service/support strategy and identifies customer needs.
• Works closely with engineering and manufacturing to develop competitive products strategy on time.
• Works closely with sales team to ensure smooth product launch including developing and communicating the positioning, creating product presentation for new product promotion.
• Responsible for interfacing with the manufacturer for program executions and for field development through trainings and product launch conducted.
• Keep abreast of Market/Customer/Economic trends and assess impact to Product/Business as part of managing product offering through the entire product life cycle.
• Responsible for developing and executing market segment plans to maximize revenue and gross margin growth while penetrating key segment customers.
• Works with fields and sales team to understand customer needs and product requirement; create solutions/applications to boost sales and capture market share
• Interact closely with customer support, manufacturer, and all related departments to ensure smooth flow of the line through quick action taken to solve customer issues.
• Ability to analyze market trends and identify business opportunities.
• Responsible for promotion and sales of the company's suite of products in Malaysia.
• Liaise with and develop relationship with principals, strategic accounts.

Alphamatic Group is one of Malaysia's leading Professional IT solutions & Managed IT Services Providers. Established in 1983, throughout its history of providing value-added solutions, Alphamatic has maintaned the basic principle of giving its customers the best product with the best services.

Duties and Responsibilities

• To provide 1st level support for users on all PCs & peripherals, servers and LAN related problems and issues.
• Provide technical support into application software such as ERP systems, POS systems, office applications etc.
• Provide technical support in email systems support
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Monitored networks and network devices to resolve technical problems quickly.
• Implemented WAN and LAN designs in multi-datacenter configurations.
• To provide preventive maintenance support for all PCs & peripherals, servers & LAN products
• Involve various networking, systems infrastructure projects implementation in various types of customer in different vertical.

Advantis Network & System established since 1993, specializes in providing products, services, and solutions that enable organizations to build, manage, and secure their computer networks. These companies offer a wide range of networking hardware, such as routers, switches, and firewalls, as well as software solutions for network management, security, and connectivity. Their services include network design, installation, troubleshooting, and ongoing support to ensure seamless and secure communication across an organization’s infrastructure.

Duties and Responsibilities

• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
• Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
• To support in-house and client-site training, network troubleshooting on LAN and WAN for client sites.
• Carried out demos on various of networking and network security products
• Involve into vairous IT solotions projects for various type of customers.