Koko Quah
Malaysia
Summary
ABOUT ME : Having experience in the service industry I believe that it is important to be a team player to ensure efficiency and timeliness on tasks. I am a person who is very willing to learn, teachable and a fast learner. I take pride in the work that I have done and I accomplish my tasks with the best of my abilities.
Overview
13
13
years of professional experience
Work History
Fine Jewelry Sales Associate
PANDORA
Singapore
07.2017 - Current
- Provided excellent customer service to exceed customer expectations
- Completed all daily activities in a timely manner, including morning briefing and daily email
- Cleaned the jewelry cases each day by dusting and using glass cleaner to ensure displays were pristine
- Maintained harmonious visual marketing guidelines
- Mentored new sales associates on store return policies and customer service techniques
- Utilized bilingual skills to help other sales associates close sales with malay speaking customers whenever needed
- Recommended products to customers and remained up-to-date on product knowledge
- Replenished merchandise from inventory during downtime when stock became low
- Educated customers on jewelry product care.
Sales Advisor
Club Monaco
Singapore
05.2015 - 05.2017
- Experienced in daily store stock count and yearly stock take
- Familiar with latest fashion trend and visual merchandise
- Product feedback
- Transferred or stock consolidation and defective item
- The whole process includes basic company knowledge, operating sides, daily routines to cashiering (POS machines)
- Listened to customer details and offered matching solutions to meet a wide range of requirements.
Sales Advisor
Designer's Club Boutique
Singapore
12.2012 - 12.2014
- Quality Control of the products, Stock allocation
- Daily store operation, Store display, Stock count Receiving and despatch of delivery
- Staff training (Product knowledge, POS procedures, Company policy)
- Achieving store targets, providing quality customer service and keeping good relationship with customers in order to build brand loyalty.
Waitress
Ban Heng Restaurant
Singapore
02.2011 - 12.2012
- Bussed, cleared, cleaned and set tables in quiet and efficient manner
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Folded napkins throughout the day to maintain an adequate supply
- Used cash registers and credit card machines to cash out customers, handling up to $50000 in cash per event.
Education
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S.M.K Raja Muda Musa
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S.K Raja Muda Musa
Skills
Language: English, Chinese, Malay, Cantonese
Generic: Self-motivated, Team work, Fast learner, Strong work ethic, Able to complete tasks on time, Multitasking, Customer service, Point of sale knowledge, Stocking and replenishing
COMPUTER SKILLS: Microsoft Excel, Microsoft Words
Timeline
Fine Jewelry Sales Associate
PANDORA
07.2017 - Current
Sales Advisor
Club Monaco
05.2015 - 05.2017
Sales Advisor
Designer's Club Boutique
12.2012 - 12.2014
Waitress
Ban Heng Restaurant
02.2011 - 12.2012
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S.M.K Raja Muda Musa
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S.K Raja Muda Musa