Kokila Ahsogan
Kuala Lumpur
Summary
Communicative Building Manager experienced in managing operations and ensuring safety compliance within busy environments. Delivered effective project management and conflict resolution through strong customer service and policy oversight. Committed to maintaining building safety and operational efficiency while fostering positive relationships with tenants and service providers.
Overview
3
3
Languages
23
23
years of professional experience
Work History
Building Manager and Area Manager
TL Property Management
Selangor, Malaysia
04.2025 - 09.2026
- Resolved issues affecting access to site amenities.
- Conducted regular inspections of the property to identify maintenance issues, coordinating timely repairs to prevent deterioration.
- Inspected fire safety provision, fire exits and equipment to determine safety and security of the facility, increasing preparedness for urgent situations.
- Developed and maintained positive relationships with local community and service providers.
- Documented maintenance activities, creating detailed reports for management review.
- Monitored building's condition regularly, noting issues for timely resolution.
- Quality inspected and reported malfunctions or breakages on property, using manual labouring skills to fix issues promptly.
- Communicated important messages about maintenance, repair and construction work.
- Updated and maintained building records, including architectural plans and maintenance logs, ensuring accuracy and accessibility for audits.
- Investigated and dealt with noise abatement or property misuse.
- Oversaw execution of maintenance plans.
- Administered lease agreements, ensuring compliance with terms and managing renewals and terminations efficiently.
- Developed and implemented emergency procedures and evacuation plans, enhancing safety for all building occupants.
- Managed waste disposal and recycling initiatives to maintain a clean environment.
- Maintained outdoor areas by mowing lawns, trimming hedges, and planting flowers.
- Examined safety conditions of buildings and establishments to determine an emergency action plan, minimising security risks.
- Supervised installation of new building systems, such as heating and cooling, to enhance energy efficiency and comfort.
- Liaised with contractors and service providers, negotiating contracts to secure cost-effective services for the building.
- Organised and led training sessions for staff on health and safety regulations, promoting a safe working environment.
- Negotiated with suppliers to secure favourable terms and pricing for goods and services.
- Conducted cleaning and maintenance of various spaces in residential and commercial properties.
- Directed contractors to execute site priorities to internal standards.
- Deep cleaned showers, toilets and sinks of bathrooms of establishments to eliminate bacteria and waste.
- Liaised with managers to understand current priorities.
- Upheld health and safety regulations, conducting risk assessments and fire drills regularly.
- Provided support to tenants and visitors, offering guidance and information as needed.
- Coordinated with contractors and service providers for timely repairs and maintenance works.
- Adapted quickly to changing priorities, ensuring timely completion of assigned duties.
- Enforced building rules and safety regulations.
- Inspected building wear and tear, reporting major issues to management.
- Carried out minor repairs and DIY tasks to ensure facilities remained in optimal condition.
- Conducted regular inspections of property to identify maintenance needs and safety hazards.
- Kept building and associated grounds in clean and orderly condition.
- Handled tenant complaints through effective communication and problem-solving skills.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Met service time and quality targets by efficiently managing workflow and tasks.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Met schedule using excellent planning and coordination skills.
- Trained and mentored employees to maximise team performance.
Building Manager
Tanjung Sari Property Management
Kuala Lumpur, Kuala Lumpur
12.2022 - 02.2025
- Enforced safety protocols throughout the building consistently resulting in reduced incidents or accidents.
- Oversaw renovation projects, ensuring completion within budget constraints and established timelines.
- Planned and scheduled general maintenance, major repairs and remodelling projects.
- Conducted regular property inspections to identify potential issues and address them proactively.
- Managed daily operations for a smooth-running residential building, ensuring a safe and comfortable living environment.
- Supervised a team of maintenance personnel, providing guidance on tasks prioritisation and scheduling repairs accordingly.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Reduced building expenses through regular preventative maintenance and energy-efficient upgrades.
- Oversaw daily operations of the residential building, ensuring efficiency and safety., maintenance and improvement of properties.
- Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
- Maintained a strong understanding of local and federal regulations, ensuring the property remained in compliance at all times.
- Inspected grounds and facilities to identify necessary repairs.
- Maintained accurate records of all financial transactions related to the property, including rent collection and vendor payments.
- Collected rent, deposits and payments from tenants.
- Conducted routine maintenance activities to ensure functionality of building systems. tasks, which included unclogging sinks and toilets, replacing door locks, and fixing heating and air conditioning issues.
- Coached building staff to enhance teamwork and foster a positive work environment.
- Implemented an effective emergency response plan, training staff members to handle various crisis situations.
- Performed regular inspections of the facility and documented all inspection information in reports.
- Increased occupancy rates by marketing available units effectively in various channels such as online listings, print ads, and community events.
- Directed financial operations to ensure adherence to budget targets and effective resource allocation.
- Regularly updated tenants on upcoming events or changes happening within the building which resulted in increased participation levels.
- Facilitated open communication between management and tenants, resolving disputes fairly and efficiently.
- Facilitated training for maintenance staff, enhancing their skills and performance.
- Established a tenant feedback system to proactively address concerns and enhance satisfaction.
- Coordinated an upgrade of building infrastructure, enhancing functionality and resident experience.
- Maintained meticulous records of all building operations, ensuring transparency and accountability.
- Monitored building expenditures, staying within budget without compromising on quality.
- Implemented a key-card access system, increasing security and convenience for tenants.
- Oversaw landscaping activities to enhance the visual appeal of the property. and exterior maintenance, enhancing property's curb appeal.
- Implemented recycling programme, promoting environmental awareness among tenants.
- Supervised a 666-room apartment facility and staff of 4 employees.
Telemarketing Executive/ Team Leader
Xetron Solutions Sdn Bhd
Kuala Lumpur, Kuala Lumpur
06.2021 - 10.2022
- Provided overview of company operations in computer industry focusing on digital marketing.
- Outlined industry as computer and information technology with a focus on software and digital marketing.
- Gathered customer feedback during calls, informing future marketing campaigns.
- Improved customer retention rates by offering personalized solutions based on their unique needs.
- Answered calls, took messages, and transferred calls to correct individuals.
- Troubleshot problems for callers and helped independently resolve common issues.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Recorded contact information of customers and potential customers in the internal database.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Analysed call data to identify patterns and inform improvements in individual and team performance.
- Established rapport with potential clients, fostering long-term business relationships.
- Organised weekly meetings with staff members to discuss progress, challenges, and best practices in telemarketing initiatives.
- Increased customer satisfaction by promptly addressing and resolving customer inquiries and concerns.
- Efficiently tracked leads using the company''s CRM system, ensuring accurate and up-to-date information for effective follow-ups.
- Managed a team of telemarketers, providing guidance and support.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Collaborated with the marketing team to develop tailored strategies for specific target markets.
- Monitored call centre metrics, implementing improvements to increase efficiency and productivity.
- Assisted with training and orientation of new employees.
- Maintained up-to-date knowledge of industry trends and competitor strategies, enabling proactive responses to shifting market dynamics.
- Conducted approximately 250 outbound and inbound calls daily to engage customers.
Admin officer
CGS CIMB
06.2020 - 08.2020
- Company Overview: Industry Banking / Financial Services Specialization Banking/Financial Services
- Maintained accurate records for timely processing of invoices and payments, supporting financial reporting.
- Processing document for trading and Cds for Bursa Malaysia
- Updated new applications received from branches, ensuring accurate data entry and processing.
- Updated reports, managed accounts, and generated reports for company database.
- Created, prepared, and delivered reports to various departments.
- Responded to remisier inquiries via email, enhancing communication flow and support.
- Send emails to remisier for their client update verification
- Called clients to verify information, ensuring accuracy and compliance with company standards.
- Train new staff on processing application
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Built professional relationships with clients, suppliers, and regulatory bodies, fostering collaboration and trust.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
Personal Assistant Cum HR
Bukit OUG Townhouse Management
Kuala Lumpur, Kuala Lumpur
08.2019 - 12.2019
- Prepare an offer letter for new staff
- Prepare payroll and accounting matters
- Monitor staff, security and gardener/cleaner attendance
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments and running errands.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Accomplished project deadlines by assisting with task completion.
- Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
- Improved document management, established systematic filing system that accelerated information retrieval.
- Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
- Boosted team morale, organised team-building activities that fostered a positive work environment.
- Resolved administrative issues promptly, facilitating smoother daily operations.
- Circulate jobs for building executive and technicians and handyman
- Drafted official correspondence as requested by council members or chairperson to ensure clear communication.
- Created standard operating procedures and correspondence for annual general meetings and management committee meetings.
- Industry Consulting (Business & Management) Specialization Human Resources
- Provided insights on industry trends and best practices in human resources consulting.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Maintained comprehensive records of household inventory and maintenance schedules for efficient management..
- Improved organisational culture, initiated a wellness programmeme that promoted work-life balance.
- Streamlined invoice processing to ensure timely payments, closely collaborated with the finance department.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
- Addressed resident complaints in absence of technician and building executive to ensure continuous support.
- Evaluated vendor proposals for upcoming projects, ensuring alignment with organisational goals.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Anticipated executive's needs and addressed concerns, contributing to goal achievement.
- Enhanced executives' public image, coordinated logistics for public speaking engagements and press interviews.
- Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.
- Maintained comprehensive records of household inventory and maintenance schedules for efficient management.
- Improved document management, established systematic filing system that accelerated information retrieval.
- Enhanced executives' public image, coordinated logistics for public speaking engagements and press interviews.
Admin
Alform System Sdn Bhd
07.2018 - 02.2019
- Company Overview: Industry Construction / Building / Engineering Specialization Sales - Telesales/Telemarketing
- Handled client inquiries on aluminium formwork, ensuring timely responses and support.
- Compiled monthly reports for Middle East, Northern, and Southern regions to provide insights for management.
- Managed administrative tasks to support operational efficiency
- Executed clerical duties, including document preparation and organisation, to streamline office processes
- FILLING FOLLOW THE COUNTRIES
- Industry Construction / Building / Engineering Specialization Sales - Telesales/Telemarketing
International Marketing, Administrator
HELP UNIVERSITY SDN. BHD.
06.2017 - 09.2018
- Company Overview: Industry Education Specialization Clerical/Administrative Support
- Prepared comprehensive reports for Country Manager to facilitate decision-making
- Closed sales from email enquiries and student counselling
- Provided administrative support for student mobility and counselling programs.
- Updated and organised Country Manager review materials in Dropbox for team accessibility
- Reply all the email enquiry form Overseas Student
- Aliase with other department for information and for student visa as well
- Secretarial for meeting such as e.g
- Minutes for weekly meeting and send to all in the dept
- Performed basic clerical tasks to support office operations.
- Prepare manual file for memos, officechanges on regulations or fee structure, application process, entry requirements
- Photocopy documents and do submission
- Industry Education Specialization Clerical/Administrative Support
Secretary
HELP ACADEMY
02.2017 - 06.2018
- Company Overview: Industry Education Specialization Secretarial/Executive & Personal Assistant
- Updated CEO's calendar and checked availability before arranging appointments.
- Prepared important documentation before meetings and obtained signatures for crucial cheques and documents.
- Drafted internal and external communication documents to ensure clarity and consistency.
- Manage his filling in proper order & prepare his air tickets & accomodations
- Pay his credit card bills and property payments & remind him on his statement due dates for the property or bill payments
- Assisted in the execution of the SETARA project through various administrative tasks.
- Assisted in the development and implementation of the MOHE project (E-myra 2016).
- Industry Education Specialization Secretarial/Executive & Personal Assistant
Receptionist Cum Admin Assistant
Lexis Nexis Malaysia Sdn Bhd
09.2016 - 01.2017
- Company Overview: Industry Law / Legal Specialization Clerical/Administrative Support
- Managed incoming phone calls to ensure professional communication and efficient information flow
- Updated all filings & updated visitors cards and office access cards
- Provide building access access cards for staff & do PO
- Booked meeting rooms & Order stationeries and pantry items
- Do payment process job for TNB, astro, vendors and others
- Coordinated with building management and vendors to address office needs and updated company website for staff seating arrangements
- Assisted with office renovation projects and liaised with security personnel to maintain safety and access protocols
- Industry Law / Legal Specialization Clerical/Administrative Support
Admin Executive
KJ TECHNICAL SERVICES SDN BHD
10.2014 - 08.2016
- Company Overview: Industry Consulting (IT, Science, Engineering & Technical) Specialization Clerical/Administrative Support
- supported facility management team in streamlining administrative processes
- Created PowerPoint presentations and compiled monthly reports
- Managed petty cash transactions and provided monthly reports to supervisor
- completed GST training to enhance compliance capabilities
- partnered with departments to effectively resolve manpower shortages
- Industry Consulting (IT, Science, Engineering & Technical) Specialization Clerical/Administrative Support
Receptionist
Johnson control Sdn bhd
04.2014 - 09.2014
- Company Overview: Industry Banking / Financial Services Specialization Receptionist
- Welcomed clients and visitors as ambassador on the ground floor and managed interactions with clients, visitors, and vendors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Optimised front desk operations by managing phone calls, emails, and walk-in clients, enhancing service delivery.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with planning office events and meetings for smooth execution.
- Supported company correspondence by drafting and distributing memos and emails.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Improved data privacy compliance with meticulous management of sensitive information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Answered central telephone system and directed calls accordingly.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Improved data privacy compliance with meticulous management of sensitive information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
receptionist cum admin assistant
Datacraft advanced network services sdn bhd
02.2009 - 03.2014
- Company Overview: Industry Human Resources Management / Consulting Specialization Clerical/Administrative Support
- Managed incoming and outgoing calls to ensure prompt communication
- Oversaw and managed the reservation of meeting rooms
- Coordinated hotel accommodation bookings for guests to enhance their experience
- Organised and managed the sending of mail and courier services
- Distributed emails to all employees regarding leave updates
- Facilitated brief calls to strengthen team communication and collaboration
- Tracked and communicated meter readings of photocopiers to vendors
- Industry Human Resources Management / Consulting Specialization Clerical/Administrative Support
Telesales Consultant
Vsource Asia
01.2007 - 01.2009
- Company Overview: Industry Insurance Specialization Sales - Financial Services (Insurance, Unit Trust, etc)
- Communicated with credit card clients to clarify insurance benefits and coverages
- Compiled daily reports on sales activities and client interactions to track performance
- Created sales reports to summarise monthly targets and achievements, facilitating strategic planning
- Outbound and inbound calls
- Industry Insurance Specialization Sales - Financial Services (Insurance, Unit Trust, etc)
Personal Assistant cum accounts Assistant
Talent2 Sdn Bhd
01.2004 - 12.2006
- Company Overview: Industry Consulting (IT, Science, Engineering & Technical) Specialization Secretarial/Executive & Personal Assistant
- Managed accounts tasks using UBS System to enhance financial reporting accuracy
- Email the accounts updated every month to Australia by dateline given
- Executed administrative duties to streamline office workflow
- Recorded and documented meeting minutes to maintain comprehensive records
- Executed secretarial tasks including shorthand note-taking and attending meetings
- Arranged travel itineraries including flights and accommodation for the Director
- Secured travel visas for the Director and accompanied them to key meetings in KL
- Industry Consulting (IT, Science, Engineering & Technical) Specialization Secretarial/Executive & Personal Assistant
Education
Diploma - Digital marketing
UTM
Malaysia, Bangi, Selangor, Malaysia01-2021
Primary/Secondary School/SPM/"O" Level - Commerce and Accounts
sek.men. (p) pudu
Malaysia01-1998
Skills
Property inspections
- Maintenance coordination
- Preventive maintenance
- Budget control
- Vendor negotiation
- Lease administration
- Compliance enforcement
- Fire safety compliance
- Fire safety management
- Fire safety protocols
- Safety training
- Safety protocols
- Building systems maintenance
- Facilities maintenance
- CCTV monitoring
- CCTV operation
- Equipment Maintenance
- Operational efficiency
- Project coordination
- Strategic planning
- Time-management
- Work prioritisation
- Adaptability
- Reliability
- Calm under pressure
- Conflict handling
- Conflict resolution
- Customer service
- Customer service excellence
- Customer service orientation
- Tenant relations
- Relationship-building
- Communication
- Effective communication
- Communication proficiency
- Respectful communication
- Active listening
- Verbal communication skills
- Professionalism
- Motivational encouragement
- Team leadership
- Staff supervision
- Decision making
- Stress management
- Ethical understanding
- Self-motivation
- Microsoft Excel
- Computer literacy
- Emergency Response
- Emergency response
- Building records
- Lighting
- Cost control
- Organisational skills
- Reliable attendance
- Cost control
- Customer service orientation
- Equipment Maintenance
Languages
English
Bahasa Malaysia
Tamil
Preferred Work Location
- Kuala Lumpur
- Selangor
Personal Information
- Age: 43
- Expected Salary: MYR 5,000 - RM6,000
- Gender: Female
- Nationality: Malaysia
Additional Information
- Willing to learn new things.
- Looking for permanent position. All the jobs which I have been working are all contract basis.
- Pursued GST training.
- Ongoing Diploma in Marketing.
Interests
Learn Management Software
Timeline
Building Manager and Area Manager
TL Property Management
04.2025 - 09.2026
Building Manager
Tanjung Sari Property Management
12.2022 - 02.2025
Telemarketing Executive/ Team Leader
Xetron Solutions Sdn Bhd
06.2021 - 10.2022
Admin officer
CGS CIMB
06.2020 - 08.2020
Personal Assistant Cum HR
Bukit OUG Townhouse Management
08.2019 - 12.2019
Admin
Alform System Sdn Bhd
07.2018 - 02.2019
International Marketing, Administrator
HELP UNIVERSITY SDN. BHD.
06.2017 - 09.2018
Secretary
HELP ACADEMY
02.2017 - 06.2018
Receptionist Cum Admin Assistant
Lexis Nexis Malaysia Sdn Bhd
09.2016 - 01.2017
Admin Executive
KJ TECHNICAL SERVICES SDN BHD
10.2014 - 08.2016
Receptionist
Johnson control Sdn bhd
04.2014 - 09.2014
receptionist cum admin assistant
Datacraft advanced network services sdn bhd
02.2009 - 03.2014
Telesales Consultant
Vsource Asia
01.2007 - 01.2009
Personal Assistant cum accounts Assistant
Talent2 Sdn Bhd
01.2004 - 12.2006
Diploma - Digital marketing
UTM
Primary/Secondary School/SPM/"O" Level - Commerce and Accounts
sek.men. (p) pudu