Kok Chong Mak
Customer Service Advisor
Butterworth,07
Summary
-Bilingual Retail Sales advisor with experience driving business growth and creating positive working environment. -Eager to apply outstanding client rapport and marketing strategy skills.
-Detail-oriented team player with strong organizational skills. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.
Overview
21
21
years of professional experience
Work History
Customer Service/Retail Sales Executive
Celcomdigi
Butterworth, PENANG
07.2008 - Current
- Managed day-to-day morning briefing and updated the latest marketing key updates.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Sharing employee performance, corrected internal problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted sales by implementing effective product displays and engaging customers in conversation
Telemarketing Consultant
Citibank
03.2006 - 06.2008
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed sales quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
Sales Associate
Scmatic Security S/b
02.2003 - 01.2006
- Engaged with customers to build rapport and loyalty daily basis.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
No Degree -
Sekolah Teknik
04.2001 -
Skills
Customer Engagement
Customer inquiries
Customer Relationship Management Software (CRM)
Sales Development
Sales operation
Timeline
Customer Service/Retail Sales Executive
Celcomdigi
07.2008 - Current
Telemarketing Consultant
Citibank
03.2006 - 06.2008
Sales Associate
Scmatic Security S/b
02.2003 - 01.2006
No Degree -
Sekolah Teknik
04.2001 -