Kok Chai Syuen
Case Supervisor
Subang Jaya, Selangor,10
Summary
Dynamic Case Supervisor at SP Autism Behavioural Center with expertise in Applied Behavioral Analysis and a proven track record in enhancing client outcomes through tailored interventions. Skilled in caseload management and fostering teamwork, I excel in problem-solving and communication, ensuring compliance and promoting a positive work environment.
Experienced with case management and team leadership. Utilizes advanced problem-solving to drive client success. Track record of organizational skills and effective communication.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Case Supervisor
SP Autism Behavioural Center
11.2022 - Current
- Certified Qualified Autism Services Practitioner - Supervisor (QASP-S) ) from Qualified Applied Behavior Analysis Credentialing Board (QABA) since July 2025.
- Certified as Registered Behavior Technician (RBT) from Behavior Analyst Board Certified (BACB) since March 2021.
- Provide quality Applied Behavioral Analysis (ABA) services to client and family with special needs.
- Supported family members and caregivers to assist with understanding the concept of ABA services and matching the child's needs in different settings and situation.
- Provided ongoing support and guidance to clients throughout the duration of their cases, fostering positive relationships and trust with client's family.
- Work on programming and selected target skills as per best clinical recommended to the child's needs.
- Provided ongoing support to clinical staff in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Conducted regular check-ins, updates, providing support and guidance to identify areas for improvement or further training opportunities for staff members.
- Enhanced client outcomes by consistently monitoring and adjusting case plans according to individual needs.
- Promoted a positive work environment by providing mentorship to staff members regarding case management best practices.
- Managed sensitive situations with professionalism and empathy, fostering trust and rapport with clients during challenging periods.
- Ensured compliance with company policies and regulatory requirements by staying informed on industry best practices and attending professional development opportunities.
- Provided timely feedback on team performance through consistent evaluations, driving continuous improvement in case management efficiency.
- Developed and implemented training programs for staff.
- Analyzed trends and data to inform decision-making and program development.
- Collaborated with clinical supervisors on program improvements, contributing valuable insight based on hands-on experience with clients' needs.
- Enhanced team performance through regular supervision, coaching, and training of clinical staff.
- Conducted comprehensive assessments of clients' needs, leading to tailored interventions and supports for each individual.
- Facilitated professional development opportunities for staff members, fostering a culture of continuous learning and improvement within the team.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Provided leadership, guidance and support to staff members.
Trainer Cum Team Lead
SP Autism Behavioural Center
12.2020 - 10.2022
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Mentored new hires, resulting in stronger staff development and increased productivity and quality of services
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Engaged with case supervisors and clinical supervisors to ensure training content accuracy and relevance at all time.
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
- Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
- Enhanced training accessibility, converting traditional materials into e-learning formats.
- Provided coaching and mentoring to new hires during training period.
- Trained and mentored 100 new hired clinical staff to fulfill the interventionist role.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in recruitment, interview employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Applied Behavioural Analysis (ABA) Therapist
SP Autism Behavioural Center
07.2019 - 10.2022
- Monitored and documented client progress using data collection techniques.
- Developed individualized treatment plans based on ABA principles to help clients reach goals.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Conducted parent training sessions focused on teaching behavior management strategies.
- Implemented individualized treatment plans developed by case supervisors or clinical supervisors to serve clients with diverse needs.
- Performed behavioral therapy assessments and therapy services in clients' homes without direct supervision.
- Attended workshops, conferences, and trainings in the field of ABA therapy to stay current on best practices and emerging trends.
- Fostered supportive environment, enabling clients to achieve personal independence milestones.
- Assisted individuals in developing coping strategies for managing challenging emotions or behaviors more effectively.
- Promoted positive behavior change through consistent implementation of reinforcement systems and structured behavior intervention plans.
- Improved emotional regulation in patients by teaching coping mechanisms tailored to individual challenges.
- Improved client outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Maintained accurate documentation of session notes, progress reports, and treatment plan updates for seamless communication among team members.
- Developed and maintained strong relationships with clients' families, resulting in increased trust and collaboration in the therapeutic process.
- Addressed client needs by implementing behavior intervention plans.
- Utilized a variety of instructional methods including intensive trial training (ITT), natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Provided crisis intervention, safely deescalating challenging behaviors and maintaining secure environment.
- Encouraged family involvement in therapy, strengthening support networks for sustained progress.
- Increased client independence by teaching essential life skills such as self-care routines, meal preparation, and household management.
- Reduced instances of negative behaviors by developing positive reinforcement schedules.
- Advanced professional knowledge by participating in ongoing education on ABA techniques and strategies.
Administrative Assistant (Internship)
Life Line Association of Malaysia
05.2019 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Piano Teacher
Private Music Center
11.2014 - 08.2015
- Fostered a passion for music in students by exposing them to various genres, composers, and historical periods.
- Provided constructive feedback on technique, expression, posture, rhythm-reading skills during weekly private lessons.
- Boosted student confidence in their abilities through consistent positive reinforcement and encouragement.
- Improved student understanding of piano theory through creative games and activities.
- Introduced students to appropriate hand positioning, finger transitions and pedal use.
- Established a supportive learning environment that promoted open communication between students and parents.
- Worked with students to sharpen sight-reading, memorization and improvisation piano techniques.
Education
Qualified Autism Services Practitioner Supervisor -
Behaviour Analysis Academy (BAA)
United State 04.2001 -
Registered Behavior Technician (RBT) -
Autism Partnership
United State 04.2001 -
Bachelor of Social Science (Hons) - Psychology
Universiti Tunku Adbul Rahman (UTAR)
Kampar, Perak 04.2001 -
Secondary School -
Sekolah Menengah Kebangsaan (SMK) USJ 8
Subang Jaya, Selangor 04.2001 -
Skills
Caseload documentation and management
Professionalism and integrity
Teamwork and collaboration
Problem-solving abilities
Multitasking abilities
Time management abilities
Adaptability and flexibility
Organizational skills
Written and verbal communication in multilingual (eg, English, Mandarin, Cantonese and Bahasa Malaysia)
Attention to detail
CPR/AED
Proficient in Microsoft Outlook, Word, Excel and Canva
Certification
Qualified Autism Services Practitioner Supervisor (QASPS)
Timeline
Qualified Autism Services Practitioner Supervisor (QASPS)
07-2025
Case Supervisor
SP Autism Behavioural Center
11.2022 - Current
Registered Behavior Technician (RBT)
03-2021
Trainer Cum Team Lead
SP Autism Behavioural Center
12.2020 - 10.2022
Applied Behavioural Analysis (ABA) Therapist
SP Autism Behavioural Center
07.2019 - 10.2022
Administrative Assistant (Internship)
Life Line Association of Malaysia
05.2019 - 09.2019
Piano Teacher
Private Music Center
11.2014 - 08.2015
Qualified Autism Services Practitioner Supervisor -
Behaviour Analysis Academy (BAA)
04.2001 -
Registered Behavior Technician (RBT) -
Autism Partnership
04.2001 -
Bachelor of Social Science (Hons) - Psychology
Universiti Tunku Adbul Rahman (UTAR)
04.2001 -
Secondary School -
Sekolah Menengah Kebangsaan (SMK) USJ 8
04.2001 -
Craft Work
I am a person love crafting work such as making handmade wishes card, small gift packing, making artificial chenille flower and more.