Kohilan Sritharan
Network Support Executive
Puchong
Summary
As a flexible and highly organized individual, consistently demonstrating excellent time-keeping skills. Self-motivated, responsible, and possessing a strong work ethic, excelling in any task or project. Thriving in team environments, adapting easily to challenging situations and collaborating effectively with colleagues. Extensive experience as a joiner, with well-developed skills in network operation management. Successfully implementing troubleshooting techniques and providing valuable recommendations for network problems across various technology solutions platforms and services. Advanced level of knowledge in Microsoft Office and Windows.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Network Support Executive
TS Global Network Sdn Bhd
Cyberjaya, Selangor
01.2021 - Current
- Respond, identify, diagnose and resolve Tier 1 network-related issues
- Diagnosing and troubleshooting network errors
- Tracking and documenting network issues and compiling incident reports
- Monitors system and application components and respond to alarms and traps
- Performing with Internal Network Management System (NMS) and Radio Frequency (RF) system hardware/software
- Installing, configuring, and updating VSAT software
- To assist in provisioning new VSAT remotes
- Assist the field support team in bringing up the new VSAT remote to service and perform Cross-Polarization Isolation (CPI) tests with the satellite provider
- Identifying potential network problems and alerting the correct personnel
IT Technical Support
Startek @ Starhub
Damansara, Selangor
01.2020 - 01.2021
- Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company products
- Troubleshooting technical issues
- Replacing or repairing the necessary parts
- Managing multiple cases at one time
Internship
Hitachi Sunway Data Centre Service Sdn Bhd
Cyberjaya, Selangor
02.2019 - 04.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Handle incoming queries and requests from end users via email or over the phone
- Monitoring and reporting of systems
- Load and Unload tape for server rack
Sales Advisor (Part-time)
MEASAT Broadcast Network Systems Sdn. Bhd (Astro)
01.2014 - 03.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Education
BACHELOR - INFORMATION SYSTEM (HONS), MAJORING INFORMATION SYSTEM
UNIVERSITY TENAGA NASIONAL
Bandar Baru Bangi, 10 06.2015 - 01.2020
FOUNDATION - INFORMATION TECNOLOGY
UNIVERSITY TENAGA NASIONAL
Bandar Baru Bangi, 10 04.2014 - 05.2015
Skills
Computer
MS Office
ERP
SAP
Monitoring tool
Solarwind
PRTG
Programming Language
PHP
MYSQL
undefinedSkillssummary
MS Office, ERP, SAP, Monitoring tool, Solarwind, PRTG, PHP, MYSQL, Quick learner, Communication, Observation
Certification
Artificial Intelligence & Machine Learning
Timeline
Artificial Intelligence & Machine Learning
09-2023
Network Support Executive
TS Global Network Sdn Bhd
01.2021 - Current
IT Technical Support
Startek @ Starhub
01.2020 - 01.2021
Internship
Hitachi Sunway Data Centre Service Sdn Bhd
02.2019 - 04.2019
BACHELOR - INFORMATION SYSTEM (HONS), MAJORING INFORMATION SYSTEM
UNIVERSITY TENAGA NASIONAL
06.2015 - 01.2020
FOUNDATION - INFORMATION TECNOLOGY
UNIVERSITY TENAGA NASIONAL
04.2014 - 05.2015
Sales Advisor (Part-time)
MEASAT Broadcast Network Systems Sdn. Bhd (Astro)
01.2014 - 03.2014
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