Banking professional with a strong interest in innovative deposit solutions and FINTECH integrations
Koh Wei Chung
Manager
Kuala Lumpur
Summary
Dynamic and customer-focused professional with a proven track record in managing comprehensive banking services. Dedicated to ensuring regulatory compliance and operational excellence. Excels in providing superior customer service, managing financial service requests, and maintaining high standards of risk management. Strong attention to detail and commitment to delivering exceptional results. Adept at navigating complex financial systems and building strong relationships with clients. Expertise in the banking industry allows for effective analysis of financial data, identification of growth opportunities, and implementation of strategic solutions.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Manager | Universal Banker
OCBC (M) Berhad
12.2022 - Current
- Process and manage customer banking requests for various financial services, ensuring timely and accurate resolution in one stop solution offer.
- Acquire new deposit customers (individuals & Business). Strengthen relationships with existing clients to increase deposit volumes.
- Collaborate with risk and control teams on customer financial assistance programs, collection processes, and mortgage services
- Financial and productivity score achieved 100% with targeted reduction of operations outages and contribute cross referrals branch effort by incremental 30%
- Achieve most Best Compliments in Quarter 3 Year 2024.(EXSA Award).
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Officer
CIMB Bank Berhad
10.2015 - 12.2022
- Comply with bank management and achieve of KPI target each year.
- Exercise due diligence on everyday basis on operational matters which comply with AMLA and acquiring relevant knowledge and training on Internal Control of mitigate operation risk by comply with Finance Service Act 2013.
- To build good customer centricity and monitor QMS with achieve high percentage on servicing time in operational transaction.
- Being professional training and self develop integrity, independence and resilience while handling all operation transaction especially in cash management.
- Highly involve in FX transaction for remittance services with comply of Group internal policy especially BNM FEA guidelines.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with sales, marketing, and management teams to support sales referral and develop solutions and accomplish shared objectives.
- Processing and approving relevant transactions OTC by comply with internal audit with full compliance with bank control procedures and safe guarding of bank policy & customer confidential.
Education
Executive Banker’s - Financial Banking
Asian Institute of Chartered Bankers
01.2018 - 01.2021
BA (Hons) - International Hospitality Management
Taylor’s University
01.2010 - 01.2012
Skills
Problem-solving skills
Interests
Regulatory Tech & Digital onBoarding optimization
Passionate about data-driven strategies to enhance customer retention in retail banking
Timeline
Manager | Universal Banker
OCBC (M) Berhad
12.2022 - Current
Executive Banker’s - Financial Banking
Asian Institute of Chartered Bankers
01.2018 - 01.2021
Customer Service Officer
CIMB Bank Berhad
10.2015 - 12.2022
BA (Hons) - International Hospitality Management
Taylor’s University
01.2010 - 01.2012
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