Summary
Overview
Work History
Education
Skills
Timeline
Generic
KOGILAN MUTHIAH

KOGILAN MUTHIAH

E-COMMERCE OPERATION MANAGER
PUCHONG,10

Summary

Dynamic leader with a proven track record at Mydin Mohamed Holdings Berhad, adept in warehouse operations and fostering team collaboration. Excelled in driving e-commerce growth, optimizing operations for a 20% increase in customer satisfaction. Skilled in promotions planning and enhancing team performance, demonstrating exceptional problem-solving and operational efficiency.

Overview

27
27
years of professional experience

Work History

E-Commerce Operation Manager

Mydin Mohamed Holdings Berhad
05.2016 - Current
  • Established effective communication channels between internal stakeholders for smooth decision-making and execution of tasks.
  • Spearheaded initiatives to optimize packaging materials, reducing shipping costs without compromising product protection.
  • Led team of specialists in executing promotional campaigns, driving site traffic and increasing sales revenue.
  • Developed and executed marketing strategies for increased online sales, targeting specific customer segments.
  • Improved overall customer satisfaction by streamlining e-commerce operations and optimizing order fulfillment processes.
  • Managed relationships with third-party vendors to ensure seamless logistics coordination and timely deliveries.
  • Coordinated closely with finance department to ensure accurate reporting of sales data and revenue projections.
  • Conducted regular competitor analysis to stay ahead in the market and develop innovative strategies for growth.

TRADING MANAGER -E COMMERCE DIVISION AND FRESH DIV

TESCO MALAYSIA
10.2008 - 05.2015
  • Managed complex financial instruments effectively, minimizing potential losses due to market fluctuations or other external factors.
  • Provided leadership to a team of traders, fostering collaboration and maintaining high performance standards.
  • Enhanced trading strategies by analyzing market trends and implementing innovative techniques.
  • Ensured regulatory compliance across all trading operations by keeping abreast of changing industry rules and guidelines.
  • Implemented advanced quantitative models to inform decision-making processes in trading activities.
  • Developed strong relationships with clients, providing personalized service and ensuring satisfaction.

DIVISION MANAGER - FRESH

GCH RETAIL
08.2004 - 10.2008
  • Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
  • Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
  • Controlled costs by streamlining operations and reducing waste.
  • Oversaw cross-functional teams to ensure seamless coordination on complex projects or initiatives.
  • Evaluated employee performance fairly using objective metrics for promotions, bonuses or other rewards.
  • Expanded division capabilities by identifying strategic growth opportunities and pursuing relevant partnerships or acquisitions.
  • Ensured regulatory compliance by staying up-to-date on industry standards, guidelines, and policies, conducting internal audits as necessary.
  • Delivered high-quality products or services consistently by maintaining strict quality control processes throughout the division''s operations.

Restaurant Manager

TEXCHEM GROUP
01.2002 - 10.2004
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Restaurant Shift Manager (PIZZA HUT)

KFC HOLDINGS
05.1997 - 12.2001
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Contributed to the development of new operational procedures that streamlined processes, resulting in improved overall productivity.
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Monitored employee food handling, safety and uniform requirements.
  • Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.

Education

SEKOLAH MENENGAH SULTAN ABDUL SAMAD
Petaling Jaya, Selangor, Malaysia
04.2001 -

SEKOLAH MENENGAH RANTAU PANJANG
Batang Berjuntai, Selangor, Malaysia
1994

SEKOLAH RENDAH JENIS KEBANGSAAN(TAMIL) LADANG MARY
Batang Berjuntai, Selangor, Malaysia
1990

Skills

Product Listing

Warehouse Operations

Returns processing

Promotions planning

Timeline

E-Commerce Operation Manager

Mydin Mohamed Holdings Berhad
05.2016 - Current

TRADING MANAGER -E COMMERCE DIVISION AND FRESH DIV

TESCO MALAYSIA
10.2008 - 05.2015

DIVISION MANAGER - FRESH

GCH RETAIL
08.2004 - 10.2008

Restaurant Manager

TEXCHEM GROUP
01.2002 - 10.2004

SEKOLAH MENENGAH SULTAN ABDUL SAMAD
04.2001 -

Restaurant Shift Manager (PIZZA HUT)

KFC HOLDINGS
05.1997 - 12.2001

SEKOLAH MENENGAH RANTAU PANJANG

SEKOLAH RENDAH JENIS KEBANGSAAN(TAMIL) LADANG MARY

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