KO ZHOU MING
Kuala Lumpur,14
Summary
Dynamic professional with a proven track record at ST FROZEN FOODMART, enhancing customer satisfaction and operational efficiency. Skilled in project management and staff supervision, I excel in motivating teams and ensuring high-quality service. Recognized for establishing trust with clients and vendors while accurately managing financial records.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Manager's Assistant
ST FROZEN FOODMART
07.2022 - 09.2025
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Increased workplace efficiency through meticulous organization of office space resulting in easily accessible files for quick reference.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with cross-functional teams to ensure timely completion of projects while maintaining high-quality standards.
Education
High School Diploma -
TARUMT
Setapak, Selangor, Malaysia 04.2001 -
Skills
Staff management
Timeline
Manager's Assistant
ST FROZEN FOODMART
07.2022 - 09.2025
High School Diploma -
TARUMT
04.2001 -
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