KO MING JIE
Sales Engineer
PULAU PINANG
Summary
- Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Bilingual, hardworking, and ready to join my next team.
- Motivated Sales Engineer with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Sales Engineer
ALC TECH SDN BHD
06.2022 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Drove revenue growth by aligning technical solutions with customer requirements, creating customized proposals.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
supervisor
Lucent Tech
01.2020 - 01.2022
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns
- Delivered inventory reports to my supervisor in a timely fashion each and every week
- Placed orders for necessary goods such as food, kitchen tools, and cleaning products
- Maintained a neat, organized, and safe working environment
Supervisor
Yin'swholefood
01.2019 - 01.2020
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Developed and implemented sales plans to expand customer base and increase customer retention
- Worked well independently as well as collaboratively
- Helped to build and lead teams of problem-solvers
- Led recruitment efforts and training of new employees
- Brought forth a willingness to learn and develop new skills
- Worked in a time effective and organized manner to get the job done as quickly and efficiently as possible
Education
Diploma - science (Internet Technology)
Tunku abdul rahman university college
Tanjung Tokong, Pulau Pinang 01.2017 - 01.2019
Skills
- Creative problem solving
- Adaptability
- Leadership
- Willing to learn and share ideas within the team to meet customer satisfaction
- Being a good listener and help the team to solve/make best decisions
- Sales presentations
- Organization skills
Relationship building
Customer support
Team collaboration
Accomplishments
- Established new accounts to increase annual revenue, identifying potential customers and presenting product solutions.
- Resolved product issue through consumer testing.
- Awarded “Employee of the year” in 2022.
Timeline
Sales Engineer
ALC TECH SDN BHD
06.2022 - Current
supervisor
Lucent Tech
01.2020 - 01.2022
Supervisor
Yin'swholefood
01.2019 - 01.2020
Diploma - science (Internet Technology)
Tunku abdul rahman university college
01.2017 - 01.2019
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