KISHORE DHANABALASINGHAM
ASST WARRANTY MANAGER -DUCATI MALAYSIA
Petaling Jaya,10
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
ASST WARRANTY MANAGER
NAZA NEXT BIKE SDN BHD
Petaling Jaya , 10
03.2024 - Current
- Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
- Developed comprehensive product knowledge to accurately assess and diagnose reported issues for appropriate solutions.
- Led continuous improvement initiatives within organization by identifying opportunities to enhance existing processes based on feedback from both internal and external stakeholders.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure warranty department operates in compliance with all applicable standards.
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns
- Defined clear targets and objectives and communicated to other team members
SALES EXECUTIVE
FACKELMANN DISTRIBUTION MALAYSIA
11.2021 - 10.2022
- Ensuring all manufacturing cost and safety are followed
- Generating new business contacts and speedy distribution channels
- Enhancing cooperate presence while ensuring demands are met
- Cost Managements.
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Developed sales strategy based on research of consumer buying trends and market conditions
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them
MARKETING ASSISTANT
JAYA ORTHO WELLNESS ENTERPRISE
09.2014 - 01.2022
- Establish and Grow awareness in Ayurveda Industry
- New Promo Ideas
- Costing On Orthotics limbs Materials.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies
- Created engaging content for Pinterest, Facebook, and Instagram
- Collected, analyzed and summarized data and trends to provide marketing tracking and research
- Conducted thorough research to construct creative and fresh ideas
RESIDENT MANAGER
BKR SDN BHD
06.2018 - 11.2021
- Running of day to day operations
- Review of service provider contracts
- Area Maintenance and upkeep
- Identify errand defaulters
- Area Security & Safety procedure.
- Collected, recorded and deposited monthly rents from over 33 tenants
- Managed, scheduled and determined workload for 10-member property management team
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution
- Maximized property revenue with effective budget management, tracking expenditures carefully to remain within allotted funds
- Enhanced community atmosphere with regular communication and engagement activities for tenants
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed
AT&D ADMIN
ESTEE LAUDER MALAYSIA
Kuala Lumpur, Kuala Lumpur
01.2018 - 06.2018
- To assist Lead Artist in Updating and Maintaining Learning and Development Learning Materials
- To create new digital database in-line with their States Counterpart.
- Developed performance improvement plans for underperforming nurses, supporting their professional growth while maintaining accountability for achieving desired patient outcomes
- Evaluated emerging trends in healthcare delivery models to identify opportunities for process improvements within the organization
- Established strong partnerships with community resources including hospice providers, home health agencies, and outpatient rehabilitation centers to enhance patient care transitions and discharge planning
- Participated in regulatory surveys conducted by external agencies, demonstrating compliance with established standards of practice and delivering high-quality patient care services consistently across all aspects of operations
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect
SALES MANAGER
WHEEL RIDERS
08.2017 - 12.2017
- Generate new Sales leads
- Upkeep client database
- Fix targets for sales team to Achieve
- Team building and positive work Environment
- Achieve Quarterly KPI
- Create new promo to attract sales
- Customer care.
- Built long-lasting client relationships through excellent customer service and consistent followups
- Increased sales revenue by developing and implementing effective sales strategies
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs
- Evaluated performance against goals and implemented appropriate development plans
SENIOR SALES ADIVISOR
TRIUMPH MOTORCYCLES MALAYSIA
09.2016 - 08.2017
- Day to day showroom operations
- Generate new Sales leads
- Upkeep client database
- Achieve Quarterly KPI
- Create new promo to attract sales
- Customer care.
- Established lasting relationships with clients through excellent communication and negotiation skills
- Conducted market research to identify opportunities for growth within existing territories or expansion into new regions
- Increased sales and customer satisfaction through personalized servicing
SALES MANAGER
LIST MALAYSIA SDN BHD
09.2013 - 09.2014
- Maintain and Generate new sales and ensure all clients are being notified on current database versions, providing on spot helpline services for their server breakdowns while ensuring kpi are met.
- Increased sales revenue by developing and implementing effective sales strategies
- Built long-lasting client relationships through excellent customer service and consistent followups
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Built relationships with customers and community to establish long-term business growth
SHIFT MANAGER
STARBUCKS MALAYSIA COFFEE COMPANY
02.2004 - 09.2013
- Ensuring day to day store operations are running smooth, ordering and weekly shift charts are organized, new promotions materials are up, store budgeting and P&L are in accordance.
- Promoted a positive work environment through open communication and constructive feedback
- Tracked receipts, employee hours, and inventory movements
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
- Trained and mentored new employees to maximize team performance
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow
- Supervised employees and oversaw quality compliance with company standards for food and services
Education
Diploma - Business Studies / Administration / Management
KDU COLLEGE
Damansara, 10 01.2005 - 04.2007
Skills
Customer Care Specialist
Quality Assurance Specialist
Learning Coach Certified
Team Leader Experience
Head of Sales in Biking Industry
Experience in dealing with Risk Management Systems
Budgeting & P&L Reviews
Microsoft Words, Excel, PPT, SQL Server, Oracle
Technical knowledge
Team Management
Complaint Handling
Operational Efficiency
Escalation Handling
Sales Support
Warranty Administration
Profile
KISHORE DHANABALASINGHAM, Friendly, well focused, disciplined, enthusiastic and eager to learn new skill sets that will enhance my work performance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Timeline
ASST WARRANTY MANAGER
NAZA NEXT BIKE SDN BHD
03.2024 - Current
SALES EXECUTIVE
FACKELMANN DISTRIBUTION MALAYSIA
11.2021 - 10.2022
RESIDENT MANAGER
BKR SDN BHD
06.2018 - 11.2021
AT&D ADMIN
ESTEE LAUDER MALAYSIA
01.2018 - 06.2018
SALES MANAGER
WHEEL RIDERS
08.2017 - 12.2017
SENIOR SALES ADIVISOR
TRIUMPH MOTORCYCLES MALAYSIA
09.2016 - 08.2017
MARKETING ASSISTANT
JAYA ORTHO WELLNESS ENTERPRISE
09.2014 - 01.2022
SALES MANAGER
LIST MALAYSIA SDN BHD
09.2013 - 09.2014
Diploma - Business Studies / Administration / Management
KDU COLLEGE
01.2005 - 04.2007
SHIFT MANAGER
STARBUCKS MALAYSIA COFFEE COMPANY
02.2004 - 09.2013