Summary
Work History
Education
Skills
Websites
Timeline
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KISHOKUMAR MUNIANDY

KISHOKUMAR MUNIANDY

System Support Analyst

Summary

  • Experienced IT professional with a 7-year tenure as a Technical
    Support Engineer known for effective issue resolution and
    improved customer satisfaction. Proficient in troubleshooting
    complex technical problems, specializing in Tier 2 support.
    Possesses strong problem-solving skills, robust diagnostic abilities, and a focused approach, driven to progress in a dynamic corporate setting. Eager to contribute to a lively team and foster a positive work atmosphere.

Work History

Technical Support Specialist (Pod Lead)

Zebra Technologies
  • Offer chat-based support to digital customers seeking self-service solutions for printer-related technical issues and guidance
  • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
  • Supervise the daily cases, escalation procedures, and case management qualities of pod members, and provide recommendations for appropriate solutions to implement
  • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes wit next tier support
  • In charge of maintaining the leave tracker database, overseeing team leave requests throughout the year, and ensuring approvals are obtained prior to the final submission
  • Proficiently manage and maintain all information within SharePoint, ensuring the latest updates are implemented and providing weekly post updates.

Senior Desktop Engineer

PCCW Solutions Singapore
  • Recording of inquiries, support calls, and elevating them as necessary within the Service Management tool
  • Accountable for offering technical support to Judges, Registrars, and Department Heads in addressing system, application, and hardware-related issues
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment
  • Collaborated with the software development team to address reported errors and bugs in newly released software, and contributed to the deployment of corrective updates for the release
  • In charge of overseeing the tracking of IT equipment assets throughout the entire building, ensuring accurate updates for each entry and managing the disposal of equipment.

IT Field Engineer

Genesis Networks Singapore
  • Set up workstations for employees by configuring hardware, devices, and software
  • Additionally, conduct one-on-one device replacements for users, including transferring data and reinstalling all applications
  • Explore and rectifie issues related to printers, copiers, and other peripheral devices
  • Analyze and dissect user issues by employing test scripts, individual knowledge, and insightful inquiries to pinpoint and isolate the challenges faced by the end-user
  • Respond to client locations according to the severity of the issue, offering solutions based on the reported problem
  • Ensure follow-up until the case is resolved and conduct monthly checkups in alignment with purchased services
  • Deliver patch management services and install updated versions of software applications to mitigate security issues and safeguard data.

IT Infrastructure Engineer

CEVA Logistics Singapore
  • Supervised projects involving installation, upgrades, and deployments, and delivered on-site guidance to vendors
  • Deployed, set up, tested, and upheld operating systems, software applications, and system management tools
  • Oversee the development and upkeep of the organization's computer systems and network infrastructure
  • Accountable for overseeing all newly acquired assets by individual departments and maintaining comprehensive asset tracking
  • Engaged in every stage of the system development life cycle, spanning from analyzing requirements to implementing the system.

SR. Technical Solutions Rep IV

Hewlett Packard Multimedia Location
  • Diagnose application and hardware support issues across the organization, providing optimal assistance
  • Deliver remote support to Siemens clients, addressing their system, application, and hardware needs
  • Developed comprehensive knowledge-based documentation that empowered and equipped the user community to enhance their skills, utilize system features effectively, and resolve inquiries independently
  • Conduct follow-ups with clients to ensure their utmost satisfaction after support interactions and resolution of issues
  • Apply software patches and implemented updated versions to mitigate security issues and safeguard data.

Education

Bachelor of Science - Computer Studies

KDU College, Penang (University of Northumbria, UK)
Penang
04.2001 -

DIPLOMA - Computer Science And Information Technology

KDU College, Penang
Penang
04.2001 -

Skills

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Timeline

Bachelor of Science - Computer Studies

KDU College, Penang (University of Northumbria, UK)
04.2001 -

DIPLOMA - Computer Science And Information Technology

KDU College, Penang
04.2001 -

Technical Support Specialist (Pod Lead)

Zebra Technologies

Senior Desktop Engineer

PCCW Solutions Singapore

IT Field Engineer

Genesis Networks Singapore

IT Infrastructure Engineer

CEVA Logistics Singapore

SR. Technical Solutions Rep IV

Hewlett Packard Multimedia Location

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KISHOKUMAR MUNIANDYSystem Support Analyst