Summary
Overview
Work History
Education
Skills
Timeline
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Kishen Balan

Kishen Balan

Customer Service Representative
Seremban,05

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Customer Service Representative

Accenture
01.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased sales by 7%
  • Maintained up-to-date knowledge of product and service changes
  • Sought ways to improve processes and services provided
  • Increased efficiency and team productivity by promoting operational best practices
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Software Sales Representative

SalesMinded
06.2020 - 09.2020
  • Qualified, connected with leads for software solutions.
  • Maintained knowledge of market, competitors and individual customers to optimize sales strategies.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings

Education

Bachelor of International Business - International Business

Universiti Tunku Abdul Rahman
Selangor
03.2022 - 03.2022

Skills

Product Knowledge

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Timeline

Bachelor of International Business - International Business

Universiti Tunku Abdul Rahman
03.2022 - 03.2022

Customer Service Representative

Accenture
01.2022 - Current

Software Sales Representative

SalesMinded
06.2020 - 09.2020

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Kishen BalanCustomer Service Representative