KISHAN KUMAR KUMANAN
Duty Manager
Seremban
Summary
Dynamic professional with extensive experience at DHL Asia Pacific, excelling in customer service and operations management. Proven track record in enhancing client satisfaction and loyalty through effective relationship building and team supervision. Skilled in time management and operational efficiency, driving performance improvements and fostering a motivated workforce.
An enthusiastic go-getter who is ambitions to build, deliver & grow with the visions & missions of an organization . Determined, well organized and highly motivated team player with excellent interpersonal skills to work with all levels in an organization .
Overview
17
17
years of professional experience
Work History
Duty Manager
DHL Asia Pacific Sdn Bhd
10.2016 - Current
- Responded to customer, countries and stakeholders concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Managed and coordinated Supervisors/team to provide guidance and support and maximize performance.
- Improved customer satisfaction by promptly addressing and resolving stakeholders concerns and complaints.
Global Operations Officer
Scope International, Standard Chartered Bank
01.2009 - 10.2014
- Processing Cash Management Operations(set up, maintenance, pricing and billing) and relevant transactions guided by the operating procedures, guidelines, policies and standards set.
- Provide efficient service and support to both internal and external customers by ensuring that all corporate announcements are advised in a timely and accurate manner.
Education
Foundation in Business - Business Administration And Management
International University College of Nursing
Petaling Jaya 04.2001 -
Skills
Time management
Customer service
Team supervision
Relationship building
Work planning and organization
Operations management
Employee development
Staff scheduling
Motivational leadership
Operational efficiency
KPI monitoring
Team development
Timeline
Duty Manager
DHL Asia Pacific Sdn Bhd
10.2016 - Current
Global Operations Officer
Scope International, Standard Chartered Bank
01.2009 - 10.2014
Foundation in Business - Business Administration And Management
International University College of Nursing
04.2001 -
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