KIRUBASHINI KUMARAMOHGAN
Bukit Mertajam,07
Summary
Dedicated and focused who excels at multiple tasks simultaneously. Specialized in administrative support to busy firm, committed to delivering High quality results with little supervision, energetic, organized and professional. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
12
12
years of professional experience
Work History
Clerk
Little Bell Kindergarten
1 2004 - 6 2004
Project Executive (PMO)
JARING MANTAP TELECOMUNICATION SDN
01.2016 - 12.2017
- Managing the day to day operation aspect of project
- Being responsible for all aspect of a project from planning stage through to completion and handover to client
- Writing up all project documentation
- Properly scoping a project
- Managing project budget
- Managing project resources sub con and freelance agents
- Communication with stakeholders to clarify the desired outcome of a project
- Submitting progress reports to stakeholders and senior managers
- Ensuring that all relevant processes are followed on project
- Setting that standards and methodology to be used in a project
- Creating a working environments that allows everyone to work the best of their abilities
- Taking responsibility of project through their entire lifecycle
- Administering the allocation of jobs and budgets on a project
- Regularly review and analyse the project scope
- Negotiating with clients and subcontractors
- Managing clients expectations and taking into account a client’s interests
- Identifying project risks
- Ensuring that the highest quality standards are met.
Team Leader Technical Helpdesk in Customer Care
REDTONE TELECOMUNICATION SDN BHD
11.2010 - 11.2013
- Assistant for the Manager on the documentation on weekly & monthly report for management and customer
- Attend the monthly meeting and preparing the documents on the downtime for projects (MAS, Heitechpadu, Maxis, TM, MCMC, Myren)
- Single contact person to handle downtime on the BTS, Penang Wifi under DAP, Maxis Wi-Fi, MCMC Wi-Fi
- A problem solver, to help team members to resolve their challenges and issues
- Organize training processes and prepare SOP for team members
- Leadership in managing operation issues and escalation before the escalation goes to the Manager
- Managing customer complaint via both phone and email systems
- Engage with other departments – example: Sales, NOC & Technical Support to work on process improvement
- Interact and work with other Region Customer Care teams
- Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
- Verify and investigate into customer's complaints and drive for resolution within specified time frames.
Technical Helpdesk in Customer Care
REDTONE TELECOMUNICATION SDN BHD
04.2010 - 11.2010
- Handle all enquires and troubleshooting about wireless & BTS
- Single contact person for major project such as Malaysian Airlines (MAS)
- 1ST level troubleshooting for Wireless, Wimax, BTS and 3G
- Designed electronic files and update monthly report on the downtime
- Manage customer escalations on the highest priority and work with sales manager for solutions and update management
- Engage with External Vendors such as Services Provider to solve customer issue.
Admin Clerk
Reliance Security Services
12.2005 - 05.2006
Education
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Bukit Mertajam Pulau Pinang
Sijil Tinggi Persekolahan Malaysia (STPM) - undefined
Sekolah Menengah Kebangsaan Bukit Mertajam Pulau Pinang
BSC. (Hons) E – Business Technology and Management - undefined
Kolej Yayasan Pendidikan Cheras
Personal Particulars
37 Years Old, 01/12/87, 870112-08-5774, Malaysian, Female, Married, Indian, Hindu
Extra Curriculam
- Kolej Yayasan Pendidikan Cheras: Member of Indian Cultural Club
- Sekolah Menengah Bukit Mertajam: School Prefect (2005-2006), Member of Form Six Club, Member of Softball Club, Best Student for year 2003
Area Of Expertise
Windows XP, Windows Vista, Window 7, Microsoft Web Developer, macromedia Flash And Dreamweaver, Photoshop, HTML, and Strong Problem Solver
Timeline
Project Executive (PMO)
JARING MANTAP TELECOMUNICATION SDN
01.2016 - 12.2017
Team Leader Technical Helpdesk in Customer Care
REDTONE TELECOMUNICATION SDN BHD
11.2010 - 11.2013
Technical Helpdesk in Customer Care
REDTONE TELECOMUNICATION SDN BHD
04.2010 - 11.2010
Admin Clerk
Reliance Security Services
12.2005 - 05.2006
Clerk
Little Bell Kindergarten
1 2004 - 6 2004
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Bukit Mertajam Pulau Pinang
Sijil Tinggi Persekolahan Malaysia (STPM) - undefined
Sekolah Menengah Kebangsaan Bukit Mertajam Pulau Pinang
BSC. (Hons) E – Business Technology and Management - undefined
Kolej Yayasan Pendidikan Cheras
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