Nature
Kiruba Theeban
Team Manager
Kuala Lumpur,14
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Team Manager
TASA Solutions Sdn Bhd
12.2020 - Current
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Led employee relations through effective communication, coaching, training, and development.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Analyzed customer feedback data to identify areas for improvement, implementing changes accordingly.
- Used an internal CRM software to keep records of customer interactions, customer accounts, and file documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Communicate and coordinate with clients or customers who are located overseas.
Retail Assistant
Arora Sports Sdn. Bhd.
03.2020 - 05.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Data Entry
- Learnt how to use social media as a medium for advertising.
- In charge for inventory in a retail outlet
Event Assistant
First Ray Sdn. Bhd.
05.2018 - 05.2018
- Tasked with organizing and implementing a voting system during the judging process of an awards show (Kancil Awards)
- Acquired communication skills and understood the importance of time management.
Event Assistant
Trident Events
08.2016 - 08.2016
- Assisted in the management and scoring for a Junior Open Golf Tournamant.
- Assisted in setting up and organizing the sound systems for a charity event.
- Helped in the coordination of a launch event of a housing development project.
Education
Bachelor of International Business -
Help University
Bukit Damansara 04.2001 -
Skills
Schedule Management
Task Delegation
Performance Tracking and Evaluation
Hiring and Training
Negotiation and Conflict Resolution
Customer Service
Teamwork and Collaboration
Employee Coaching and Mentoring
Performance Appraisal
Interpersonal Communication
Attention to Detail
MS Office
Accomplishments
- Promoted to SME within 6 months of joining as a Customer Experience Representative.
- Promoted to supervise team of 15 staff members.
- Achieved KPIs/SLAs through data analytics, identifying shortfalls, and guiding/coaching agents when necessary.
- Recommended by client to be promoted to supervise 3 teams (total of of 30+ staff members).
Interests
Self sustainability
Sports
Gaming
Timeline
Team Manager
TASA Solutions Sdn Bhd
12.2020 - Current
Retail Assistant
Arora Sports Sdn. Bhd.
03.2020 - 05.2020
Event Assistant
First Ray Sdn. Bhd.
05.2018 - 05.2018
Event Assistant
Trident Events
08.2016 - 08.2016
Bachelor of International Business -
Help University
04.2001 -