Kirthana Ramakirshnan
Penang, Kuala Lumpur
Summary
Technically skilled IT support specialist with experience in network troubleshooting, remote diagnostics, and mobile app support across APAC. Proficient in LAN/WAN, VoIP, WAP, and multi-platform device support (iOS/Android). Strong background in telecommunication setups, web platform access, and cross-functional collaboration. Seeking to contribute technical expertise in a Network Engineering or IT Support role.
Overview
4
4
years of professional experience
Work History
Senior Remote Care Technical Support
Abbott
Penang
09.2021 - Current
- Deliver remote technical support across the APAC region for connected medical devices and mobile health applications
- Diagnose and resolve connectivity issues involving Local Area Networks, Wireless Access Points, and cellular adapters across diverse home network environments.
- Configure analog, broadband, VoIP, and wireless phone systems for network compatibility and device connectivity.
- Support mobile app setup and issue resolution iOS and Android platforms.
- Support clinicians with web access issues, including account provisioning, credential resets, and remote configuration assistance.
- Perform remote diagnostics, manage firmware updates, and escalate technical issues as needed.
Computer Technician Intern
ADS Computer Solutions
Penang
02.2021 - 08.2021
- Configured network devices such as switches to support small office/home office.
- Diagnosed and resolved hardware issues including printer troubleshooting and maintenance.
- Installed and configured essential software applications based on client requirements, including productivity tools, antivirus.
- Performed system formatting
Education
Bachelor of Science - Information Technology in Networking
Wawasan Open University
Penang08-2021
Foundation in Business Administration
MSU Penang
Penang09-2017
Skills
- LAN/WAN Configuration
- VoIP Troubleshooting
- Wireless Access Point (WAP) Setup
- TCP/IP, DHCP, DNS
- Java, Python
- iOS & Android Device Troubleshooting
- Remote Diagnostics & Firmware Updates
- Customer service
- Problem-solving
- Teamwork and collaboration
Accomplishments
Awarded Excellence Recognition for successfully diagnosing and resolving a high-priority connectivity issue, improving customer experience.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Timeline
Senior Remote Care Technical Support
Abbott
09.2021 - Current
Computer Technician Intern
ADS Computer Solutions
02.2021 - 08.2021
Bachelor of Science - Information Technology in Networking
Wawasan Open University
Foundation in Business Administration
MSU Penang