Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kirthana Ramakirshnan

Kirthana Ramakirshnan

Penang, Kuala Lumpur

Summary

Technically skilled IT support specialist with experience in network troubleshooting, remote diagnostics, and mobile app support across APAC. Proficient in LAN/WAN, VoIP, WAP, and multi-platform device support (iOS/Android). Strong background in telecommunication setups, web platform access, and cross-functional collaboration. Seeking to contribute technical expertise in a Network Engineering or IT Support role.

Overview

4
4
years of professional experience

Work History

Senior Remote Care Technical Support

Abbott
09.2021 - Current
  • Deliver remote technical support across the APAC region for connected medical devices and mobile health applications
  • Diagnose and resolve connectivity issues involving Local Area Networks, Wireless Access Points, and cellular adapters across diverse home network environments.
  • Configure analog, broadband, VoIP, and wireless phone systems for network compatibility and device connectivity.
  • Support mobile app setup and issue resolution iOS and Android platforms.
  • Support clinicians with web access issues, including account provisioning, credential resets, and remote configuration assistance.
  • Perform remote diagnostics, manage firmware updates, and escalate technical issues as needed.

Computer Technician Intern

ADS Computer Solutions
02.2021 - 08.2021
  • Configured network devices such as switches to support small office/home office.
  • Diagnosed and resolved hardware issues including printer troubleshooting and maintenance.
  • Installed and configured essential software applications based on client requirements, including productivity tools, antivirus.
  • Performed system formatting

Education

Bachelor of Science - Information Technology in Networking

Wawasan Open University
Penang
08-2021

Foundation in Business Administration

MSU Penang
Penang
09-2017

Skills

  • LAN/WAN Configuration
  • VoIP Troubleshooting
  • Wireless Access Point (WAP) Setup
  • TCP/IP, DHCP, DNS
  • Java, Python
  • iOS & Android Device Troubleshooting
  • Remote Diagnostics & Firmware Updates
  • Customer service
  • Problem-solving
  • Teamwork and collaboration

Accomplishments

    Awarded Excellence Recognition for successfully diagnosing and resolving a high-priority connectivity issue, improving customer experience.

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)

Timeline

Senior Remote Care Technical Support

Abbott
09.2021 - Current

Computer Technician Intern

ADS Computer Solutions
02.2021 - 08.2021

Bachelor of Science - Information Technology in Networking

Wawasan Open University

Foundation in Business Administration

MSU Penang

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Kirthana Ramakirshnan