Kirthana Manivannan
Taiping,Perak
Summary
Proactive and outgoing individual with keen desire to gain work experience and learn from customer service team. Offers excellent organisational and time management skills to complete tasks within deadlines. Quick learner, confident at working in fast-paced environments.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Customer service officer
AERODARAT SERVICES SDN BHD
, PENANG MALAYSIA
11.2023 - Current
- Enhanced passenger satisfaction by promptly addressing concerns and providing solutions.
- Worked closely with other team members for seamless coordination of tasks during peak hours.
- Facilitated timely departure of flights by performing efficient pre-flight checks.
Receptionist
Park Royal Hotel Penang
10.2022 - 02.2023
- Hospitality Professional with 4 months of experiences operating the front desk.
- Analyzed and update customer data.
- Prepared reports on the above information and communicate with team workers.
Education
Diploma - Hotel Management
Msu College Penang
01.2019 - 01.2022
Skills
- Microsoft word, Microsoft excel and Microsoft Powerpoint
- Multi-Language communication
- Complaint handling
- Resilient character
- Adaptability in fast-paced environments
- Check-In operations
Languages
Malay
Advanced
English
Advanced
Tamil
Advanced
Affiliations
- cooking/photography/blogging and social media /team sports,especially basketball /socialising
REFERENCES
- Kong Kok, Wah, Supervisor Lecturer, 012-5600400, School of hospitality Msu College Penang
- Adeline, Supervisor, 0195738802, Penang Park Royal Hotel
- Aerodarat Service Sdn Bhd, Mezzanine Floor Level 3,Penang International Airport, Mukim 12,Barat Daya,11900,Bayan Lepas,Penang.
MY CONTACT
- Phone: 013-335-1250
- Email: kirthanamanivannan60@gmail.com
- Address: 949 A Jalan Surau Aulong 34000 Taiping, Perak
Timeline
Customer service officer
AERODARAT SERVICES SDN BHD
11.2023 - Current
Receptionist
Park Royal Hotel Penang
10.2022 - 02.2023
Diploma - Hotel Management
Msu College Penang
01.2019 - 01.2022