Kiranraaj Thawam
SECURITY OPERATION CENTER ENGINEER
Selangor, Malaysia,10
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
3
3
Languages
Work History
SOC Engineer
EC-Council Cyber Defense
Kuala Lumpur, Kuala Lumpur
04.2024 - Current
- Managed and maintained SOC infrastructure, including ArcSight SIEM systems, ensuring seamless integration with endpoints, servers, and network devices.
- Integrated devices with SIEM, creating custom flex connectors and parsers to normalize raw logs for proper viewing and analysis in the SIEM.
- Configured and maintained FortiGate firewalls, managing VPN users, IP pools, policies, and securing connections.
- Managed CISCO switch operations, performing configuration backups/restores and troubleshooting network-related issues.
- Administered hybrid and local Active Directory environments, managing user accounts, joining devices to domains, and ensuring policy compliance.
- Providing IT support using FreshService ITSM, supporting users with MS Teams, laptops, mobile devices, O365, and networks.
- Maintained and supported Biotime Access Control systems, managing user access, performing backups, and resolving physical and software-related issues.
- Developed and updated SOC documentation, including policies, playbooks, and procedures, ensuring alignment with security and client requirements.
SOC Reporting Analyst
EC-Council Cyber Defense
Kuala Lumpur, Kuala Lumpur
11.2021 - 03.2024
- Developed Excel dashboards for weekly and monthly SOC reports based on client needs.
- Analyzed log trends, investigated anomalies, and provided actionable insights.
- Led monthly meetings with C-level clients on SOC findings, log trends, and threat intelligence.
- Ensured operational continuity through MOM updates and client request management.
- Enhanced use cases and supported SOC policy refinement to align with client standards.
- Managed SIEM infrastructure and streamlined SOC reporting through automation and process improvements.
Customer Service Executive
CompuMed Services Sdn Bhd
Kuala Lumpur, Kuala Lumpur
03.2019 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Bachelor's In Computer Forensics -
Management & Science University
Shah Alam, Malaysia 04.2001 -
Diploma In Information System Engineering -
Tunku Abdul Rahman University College
Kuala Lumpur, Malaysia 04.2001 -
Skills
Windows OS, Rocky OS, Ubuntu OS & Etc
Java, C, C, Linux, Python, HTML
PhpMyAdmin, WordPress, MySQL, Wix
Microsoft 365 (Word, Excel, PowerPoint, Power BI)
Timeline
SOC Engineer
EC-Council Cyber Defense
04.2024 - Current
SOC Reporting Analyst
EC-Council Cyber Defense
11.2021 - 03.2024
Customer Service Executive
CompuMed Services Sdn Bhd
03.2019 - 08.2019
Bachelor's In Computer Forensics -
Management & Science University
04.2001 -
Diploma In Information System Engineering -
Tunku Abdul Rahman University College
04.2001 -
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