Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kimberly Lanzaderas

Kuala Lumpur,14

Summary

Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in Content Moderation, research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Process Executive - Content Moderation

CogDev Malaysia
02.2023 - Current
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
  • Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.

Travel Consultant

Dyninno Cebu
01.2022 - 06.2022
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
  • Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
  • Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
  • Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
  • Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.

Assistant Restaurant Supervisor

S&R Pizza Inc.
02.2018 - 12.2021
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Maintained accurate records of sales, labor and other costs.

Commis Chef

Vikings Group of Companies
04.2016 - 09.2017
  • Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
  • Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
  • Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
  • Maintained well-organized mise en place to keep work consistent.

Commis Chef

BE Grand Resort, Bohol
04.2015 - 04.2016
  • Rotated through all prep stations to learn different techniques.
  • Prepped daily menu items to quickly deliver upon request.
  • Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
  • Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.

Education

Bachelor of Science - Food Technology

Bohol Island State University
Tagbilaran City, Bohol
03-2015

Skills

  • Workflow Analysis

  • Cultural sensitivity

  • Coaching and development

  • Creativity and innovation

  • Complex Problem-solving

  • GDS systems expertise

  • Customer engagement

  • Point of sale (POS) system operation

  • Operations management

Certification

  • Basic Operational Safety and Health, Department of Labor and Employment - September 24, 2021
  • Digital Skills: Digital Marketing, Accenture Free Online Course - October 13, 2022
  • Digital Skills: Web Analytics, Accenture Free Online Course - October 14, 2022
  • Digital Skills: Social Media, Accenture Free Online Course - October 19, 2022
  • The Project Management Course: Beginner to PROject Manager, Udemy - June 24, 2023

Languages

English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Cebuano
Bilingual or Proficient (C2)

Timeline

Senior Process Executive - Content Moderation

CogDev Malaysia
02.2023 - Current

Travel Consultant

Dyninno Cebu
01.2022 - 06.2022

Assistant Restaurant Supervisor

S&R Pizza Inc.
02.2018 - 12.2021

Commis Chef

Vikings Group of Companies
04.2016 - 09.2017

Commis Chef

BE Grand Resort, Bohol
04.2015 - 04.2016

Bachelor of Science - Food Technology

Bohol Island State University

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Kimberly Lanzaderas