Summary
Overview
Work History
Education
Skills
Timeline
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Kian Eng (Jack) Koh

Tour Coordinator
Kota Kinabalu, Sabah

Summary

Adept at transforming challenges into memorable experiences, I leveraged my expertise in logistics management and exceptional client relations at Kimanis Travel Sdn Bhd to significantly enhance tour satisfaction. My strategic approach to route planning and vendor negotiation resulted in increased repeat business and positive client feedback, underscoring my commitment to excellence in tourism management.

Overview

22
22
years of professional experience
3
3
Languages

Work History

Tour Manager

Kimanis Travel Sdn Bhd
06.2005 - 02.2022
  • Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
  • Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
  • Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
  • Enhanced client satisfaction by personalizing tour itineraries based on specific interests and preferences.
  • Coordinated special requests from clients such as dietary requirements or accessibility needs to ensure a seamless travel experience for all participants.
  • Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
  • Coordinated accommodations for crew and tour transportation between destinations.
  • Optimized scheduling of activities based on group dynamics which enhanced overall travel experience.
  • Partnered with marketing team, construction workers, and drivers to coordinate logistics.
  • Controlled overhead costs and logistical expenses to meet tour budget goals.
  • Anticipated problems with meeting tour deadlines and developed alternative plans.
  • Developed comprehensive budgets for each tour, ensuring financial goals were met without sacrificing quality or client experience.
  • Evaluated guest feedback after each tour to identify opportunities for improvement and implemented changes as needed.
  • Strategically planned and executed group transportation to minimize delays and maximize time spent exploring destinations.
  • Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
  • Conducted thorough research on destinations, cultural customs, historical sites, and unique attractions to provide accurate information and engaging narratives during tours.
  • Streamlined tour operations for increased efficiency through effective communication with suppliers and vendors.

Tour Guide

Api Tour
03.2000 - 06.2005
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Guided groups of up to 40 people on scheduled tours.
  • Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
  • Collected and deposited payments from guests.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Strengthened relationships with local businesses by collaborating on promotional events and crosspromotions.
  • Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.

Tour Guide

Desinyo
11.1999 - 03.2000
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.

Education

No Degree - Tour Guiding Course

Borneo Tourism Institute
Kota Kinabalu, Sabah, Malaysia
04.2001 -

Bachelor of Commerce - Bachelor of Commerce

University of Western Sydney Nepean
Sydney, Australia
04.2001 -

Skills

Tour Promotion

Effective problem solving

Route Planning

Food and Beverage Management

Transportation Management

Contract Review

Vendor negotiation

Client Relations

Logistics Management

Cultural Awareness

Travel Arrangements

Documentation Management

Logistics Coordination

Destination Expertise

Accommodation Booking

Tourism Management

Time Management

Problem-Solving

Timeline

Tour Manager

Kimanis Travel Sdn Bhd
06.2005 - 02.2022

No Degree - Tour Guiding Course

Borneo Tourism Institute
04.2001 -

Bachelor of Commerce - Bachelor of Commerce

University of Western Sydney Nepean
04.2001 -

Tour Guide

Api Tour
03.2000 - 06.2005

Tour Guide

Desinyo
11.1999 - 03.2000

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Kian Eng (Jack) KohTour Coordinator