Khor Hau Tian
Bukit Mertajam, Penang
Summary
Reliable Managing Customer offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in support areas and flexible with changing business needs.
Overview
1
1
year of professional experience
Work History
IT Support Consultant
Vangohh Eminent
05.2024 - Current
- Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
- Implemented effective data backup protocols to protect vital information from potential loss or corruption.
- Optimized system performance by conducting regular hardware and software maintenance tasks.
Customer Service Cashier
Vangohh Eminent
08.2023 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
Education
High School Diploma -
IPK College
Bukit Mertajam, Penang, Malaysia 04.2001 -
Skills
Software Installation
Remote Support Capabilities
Desktop support
Customer Service
Customer Complaint Resolution
Cash Handling
Customer Satisfaction
Languages
Chinese (Mandarin)
Native language
Chinese (Mandarin)
Advanced
C1
English
Upper intermediate
B2
Malay
Intermediate
B1
Timeline
IT Support Consultant
Vangohh Eminent
05.2024 - Current
Customer Service Cashier
Vangohh Eminent
08.2023 - 05.2024
High School Diploma -
IPK College
04.2001 -
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