Khor Soong Liang

Experienced operations and customer service leader with a strong background in high-volume, premium service environments. Proven track record in managing VIP client relationships, optimizing operational workflows, and driving service excellence through data-driven decision-making. Skilled in team leadership, performance management, and process improvement, with a consistent focus on enhancing customer satisfaction and retention. Recognized for strong problem-solving abilities, strategic thinking, and the ability to perform effectively in fast-paced, high-pressure settings. Seeking to leverage extensive operational and guest experience expertise to contribute to leadership roles within luxury hospitality organizations.

Professional membership services specialist with history of supporting member engagement and improving service delivery. Known for effectively managing member inquiries and providing seamless assistance. Committed to team collaboration and responsive to evolving member needs, leveraging strong organizational and interpersonal skills.