Khomala Vasudavan
Customer Service
Kulim
Summary
nsferable skills in customer engagement and issue resolution.
Developed strong communication and problem-solving skills in fast-paced customer service environment. Demonstrates ability to handle diverse customer needs and resolve issues effectively. Seeking to transition into new field utilizing transferable skills in customer engagement and issue resolution.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Care Advisor – Patent Annuities
Clarivate Analytics
08.2023 - 08.2024
- Ensure that customer profiles are kept up to date
- Develop customer expert knowledge and familiarity with Clarivate’s IP services and software
- Handled escalated calls effectively, deescalating situations and providing satisfactory resolutions for customers.
- Provided exceptional service by understanding customer needs and offering tailored solutions.
- Developed strong rapport with customers, fostering loyalty and repeat business.
- Managed high call volume while maintaining professional demeanor and excellent service quality.
- Served as a mentor for new hires, sharing expertise on best practices for successful customer interactions.
Administrator
Chiteeram Solution
01.2022 - 07.2023
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Legal Clerk Cum Personal Assistant
Sharmni, Siva Ramiah & Co
09.2019 - 03.2021
- Facilitated attorney-client meetings by preparing agendas and gathering relevant documentation ahead of time.
- Improved case management efficiency by maintaining an up-to-date database of client information.
- Adhered to strict ethical guidelines while performing legal clerk duties, demonstrating integrity and commitment to the profession.
- Reduced costs associated with copying expenses by digitizing records whenever possible, implementing a more efficient document storage system.
- Assisted in training new legal clerks on office procedures, policies, and software systems utilized within the firm.
- Drafted and proofread legal documents, contributing to high-quality work product and timely submissions.
- Communicated pertinent information to clients via phone, email, and mail.
- Managed the payment process for payroll, utilities and travel arrangements.
Supply Chain Officer (Planner)
Escatec Electronics Sdn Bhd
03.2017 - 08.2018
- Using inforLN System to maintain the customer demand into ERP system such as Sales Orders and Customer Forecast
- Responsible for planning & scheduling production quantity based on customer order - had communicate with customer to confirm customer’s orders after checking the material status with vendors - Issue and enter Purchase Orders
- Carry out the routine supply chain operation task; maintain the accurate and timely update data into ERP system, purchase of materials as required based on ERP system requirements
- Organizing the flow of materials and parts required in accordance with production plan
- Analyze the stock replenishment impact to entire material planning chain
- Justify the purchase if it’s resulted excessive stock
- Arrange shipment according to customer’s requirement and update shipment tracker to advice Supply Chain clerk to prepare the invoice
- Ensure proper inventory control according to company business objective
- Ensure Standard Operating Procedures (QMS & LN) are observed and always adhered
Order Processing Officer
Katrinbj Sdn Bhd
09.2014 - 01.2017
- Perform data entry into the system once orders come in from retailers and do verification on details before processing
- Prepare documentation and invoices for customers
- Provide daily order process report and delivery report
- Manage filing and location
- Reply inquires via email and assist customer enquires via phone call
- Assist warehouse assistants on performing their tasks in the warehouse
- Perform investigation and reconcile if there are any discrepancies
- Streamlined communications between departments by establishing clear protocols for information sharing during the application process.
- Take part in warehouse cycle count and assist during audit
- Provide training for Order Processing Assistant to enhance their working abilities
Sales and Guest Relation Officer
Wellington Resorts Sdn Bhd
09.2012 - 09.2013
- Direct and supervise employees engaged in housekeeping, inventory- taking, reconciling cash receipts, or in performing services for customers
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays
- Enforce safety, health, and security rules
- Monitor sales activities to ensure that customers receive satisfactory service
- Plan and prepare work schedules and keep records of employees' work schedules and timecards
- Inventory stock and reorder when inventory drops to a specified level
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Education
Bachelor of Law - Law
Aberystwyth University
Wales, United Kingdom. 01.2011 - 01.2014
Higher Secondary/ STPM/Pre-U / A-levels - Law, Contract, Tort, English Legal System, Literature
Brickfields Asia College
Skills
Teamwork and collaboration
Leadership support
Punctuality and reliability
Creative and resourceful
Self-motivated, adaptability and flexibility
Product knowledge and analytic thinking
Excellent verbal communication skills, both written and oral
Excel in Microsoft Application and computer skills
Payment processing
Call center experience
Customer satisfaction measurement
Personal Information
- Age: 38
- Date of Birth: 09/17/87
- Gender: Female
- Marital Status: Married
Timeline
Customer Care Advisor – Patent Annuities
Clarivate Analytics
08.2023 - 08.2024
Administrator
Chiteeram Solution
01.2022 - 07.2023
Legal Clerk Cum Personal Assistant
Sharmni, Siva Ramiah & Co
09.2019 - 03.2021
Supply Chain Officer (Planner)
Escatec Electronics Sdn Bhd
03.2017 - 08.2018
Order Processing Officer
Katrinbj Sdn Bhd
09.2014 - 01.2017
Sales and Guest Relation Officer
Wellington Resorts Sdn Bhd
09.2012 - 09.2013
Bachelor of Law - Law
Aberystwyth University
01.2011 - 01.2014
Higher Secondary/ STPM/Pre-U / A-levels - Law, Contract, Tort, English Legal System, Literature
Brickfields Asia College