KHIN NYEIN THIDA MOE
Customer success specialist
Kuala Lumpur,Off Jalan Sultan Ismail
Summary
Proficient in handling customer issues with an emphasis on professionalism and friendliness. Established track record in high-pressure environments, consistently delivering customer satisfaction through clear communication and adept problem-solving. Capable of fostering relationships and resolving challenges swiftly and effectively.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Business Advisory Associate
Accenture
03.2026 - Current
- Evaluated the accuracy and relevance of AI-generated gaming tips based on in-game knowledge and gameplay experience.
- Reviewed AI-generated content against game mechanics, features, and established guidelines to identify factual inaccuracies.
- Provided quality assessments and feedback to support the improvement of AI-generated gaming content.tent
Customer Service Advisor (Korean market)
Teleperformance Malaysia
12.2023 - 02.2026
- Assist Korean-speaking customers by answering inquiries and providing accurate, timely support.
- Resolve issues through emails, chat, or calls while ensuring a positive customer experience.
- Support daily operations by reporting customer needs and helping improve service processes.
Korean Translator
Happy Channel
05.2022 - 11.2023
- Translate and convert Korean media into fluent, audience-friendly Myanmar language.
- Produce well-timed, clean subtitles that match tone, context, and cultural meaning.
- Check, refine and polish translated materials to ensure accuracy and high quality.
Korean Interpreter
Lemon Myanmar Jewelry
05.2021 - 04.2022
- Interpret Korean and Myanmar conversations in real time for smooth communication.
- Assist clients and staff by accurately conveying product information and inquiries.
- Support meetings, calls, and negotiations through clear and professional language interpretation.
Education
B.A - English
Dagon University
01.2020
Skills
Client support
Time optimization
Computer proficiency
customer interaction
Client relationship management
Flexible scheduling
Content moderation
Accomplishments
- Delivered translations, subtitles, and localized content while facilitating communication and supporting Korean-speaking clients.
Timeline
Business Advisory Associate
Accenture
03.2026 - Current
Customer Service Advisor (Korean market)
Teleperformance Malaysia
12.2023 - 02.2026
Korean Translator
Happy Channel
05.2022 - 11.2023
Korean Interpreter
Lemon Myanmar Jewelry
05.2021 - 04.2022
B.A - English
Dagon University