Khaw Kim Mooi
Port Dickson,Negeri Sembilan
Summary
Experienced Sales Support and Customer Service Executive with over 7 years of experience in customer relationship management, sales coordination, order processing, and export documentation. Strong ability to coordinate with customers, suppliers, logistics providers, and internal departments to ensure smooth business operations. Proven track record in handling customer inquiries, shipment arrangements, payment follow-ups, and documentation management.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Sales Support Execuitve
PMB Aluminium Sdn Bhd
Nilai, Malaysia
10.2019 - Current
- Manage export shipments to India, Middle East, and Southeast Asia.
- Handle Letter of Credit (LC) documentation and bank negotiations.
- Coordinate with freight forwarders, shipping lines, and customers.
- Monitor shipment schedules and customs clearance.
- Follow up on payment collections and shipping documents.
Sales Coordinator
Cycleworld Corporation Sdn Bhd
Klang, Malaysia
07.2019 - 10.2019
- Prepare quotations, sales reports, and documentation.
- Assist the sales team with customer requests and administrative tasks.
- Maintain customer records and sales databases.
- Liaise with production, warehouse, logistics, and finance departments.
- Ensure products are delivered according to customer requirements.
- Resolve order or delivery issues promptly.
- Respond to customer inquiries and complaints.
- Build and maintain good customer relationships.
- Provide after-sales support when necessary.
Marketing Clerk
Kossan International Sdn Bhd
Klang, Malaysia
12.2015 - 06.2016
- Collect and compile sales and marketing data.
- Prepare weekly or monthly marketing reports.
- Update customer and prospect databases.
- Prepare and maintain marketing documents, reports, and records.
- Organize filing systems and update databases.
- Handle correspondence, emails, and phone inquiries.
Clerk
Hai Poh Marketing Sdn Bhd
Kapar, Malaysia
01.2013 - 04.2013
- Prepare and process documents, forms, and reports.
- Verify document accuracy and completeness.
- Ensure documents comply with company procedures and customer requirements.
Education
Bachelor of Business Administration - Marketing
Universiti Malaysia Sabah
Sabah 09.2016 - 06.2019
STPM - Accounting
SMK Tinggi Klang
Klang 05.2014 - 12.2015
SPM - Accounting
SMJK(C) Kwng Hua
Malaysia 01.2009 - 12.2013
Skills
- Customer Service Management
- Sales Coordination
- Order Processing
- Export Documentation
- Letter of Credit (LC) Documentation
- Logistics & Shipping Coordination
- Microsoft Office
- SAP / ERP Systems
- Communication & Negotiation Skills
Languages
Chinese (Mandarin)
Intermediate
Chinese (Cantonese)
Intermediate
English
Intermediate
Malay
Intermediate
Certification
- Export & Import Incoterms® 2020 Training
Timeline
Sales Support Execuitve
PMB Aluminium Sdn Bhd
10.2019 - Current
Sales Coordinator
Cycleworld Corporation Sdn Bhd
07.2019 - 10.2019
Bachelor of Business Administration - Marketing
Universiti Malaysia Sabah
09.2016 - 06.2019
Marketing Clerk
Kossan International Sdn Bhd
12.2015 - 06.2016
STPM - Accounting
SMK Tinggi Klang
05.2014 - 12.2015
Clerk
Hai Poh Marketing Sdn Bhd
01.2013 - 04.2013
SPM - Accounting
SMJK(C) Kwng Hua
01.2009 - 12.2013