Khaw Kim Mooi
Port Dickson,Negeri Sembilan
Summary
Experienced Sales Support and Customer Service Executive with over 7 years of experience in customer relationship management, sales coordination, order processing, and export documentation. Strong ability to coordinate with customers, suppliers, logistics providers, and internal departments to ensure smooth business operations. Proven track record in handling customer inquiries, shipment arrangements, payment follow-ups, and documentation management.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Sales Support Execuitve
PMB Aluminium Sdn Bhd
Nilai, Malaysia
2019.10 - Current
- Manage export shipments to India, Middle East, and Southeast Asia.
- Handle Letter of Credit (LC) documentation and bank negotiations.
- Coordinate with freight forwarders, shipping lines, and customers.
- Monitor shipment schedules and customs clearance.
- Follow up on payment collections and shipping documents.
Sales Coordinator
Cycleworld Corporation Sdn Bhd
Klang, Malaysia
2019.07 - 2019.10
- Prepare quotations, sales reports, and documentation.
- Assist the sales team with customer requests and administrative tasks.
- Maintain customer records and sales databases.
- Liaise with production, warehouse, logistics, and finance departments.
- Ensure products are delivered according to customer requirements.
- Resolve order or delivery issues promptly.
- Respond to customer inquiries and complaints.
- Build and maintain good customer relationships.
- Provide after-sales support when necessary.
Marketing Clerk
Kossan International Sdn Bhd
Klang, Malaysia
2015.12 - 2016.06
- Collect and compile sales and marketing data.
- Prepare weekly or monthly marketing reports.
- Update customer and prospect databases.
- Prepare and maintain marketing documents, reports, and records.
- Organize filing systems and update databases.
- Handle correspondence, emails, and phone inquiries.
Clerk
Hai Poh Marketing Sdn Bhd
Kapar, Malaysia
2013.01 - 2013.04
- Prepare and process documents, forms, and reports.
- Verify document accuracy and completeness.
- Ensure documents comply with company procedures and customer requirements.
Education
Bachelor of Business Administration - Marketing
Universiti Malaysia Sabah
Sabah 2016.09 - 2019.06
STPM - Accounting
SMK Tinggi Klang
Klang 2014.05 - 2015.12
SPM - Accounting
SMJK(C) Kwng Hua
Malaysia 2009.01 - 2013.12
Skills
- Customer Service Management
- Sales Coordination
- Order Processing
- Export Documentation
- Letter of Credit (LC) Documentation
- Logistics & Shipping Coordination
- Microsoft Office
- SAP / ERP Systems
- Communication & Negotiation Skills
Languages
Chinese (Mandarin)
Intermediate
Chinese (Cantonese)
Intermediate
English
Intermediate
Malay
Intermediate
Certification
- Export & Import Incoterms® 2020 Training
Timeline
Sales Support Execuitve
PMB Aluminium Sdn Bhd
2019.10 - Current
Sales Coordinator
Cycleworld Corporation Sdn Bhd
2019.07 - 2019.10
Bachelor of Business Administration - Marketing
Universiti Malaysia Sabah
2016.09 - 2019.06
Marketing Clerk
Kossan International Sdn Bhd
2015.12 - 2016.06
STPM - Accounting
SMK Tinggi Klang
2014.05 - 2015.12
Clerk
Hai Poh Marketing Sdn Bhd
2013.01 - 2013.04
SPM - Accounting
SMJK(C) Kwng Hua
2009.01 - 2013.12