KHATIJAH BINTI NAZRAN
SERVICE CONSULTANT SPECIALIST
Southville City, Selangor
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Service Consultant Specialist
A.Fasih Husna and Chambers
Kuala Lumpur
02.2022 - Current
- Wrote service orders and updated schedules.
- Discussed options with clients and determined appropriate plans.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to client and improve bottom line.
- Advocated for clients before court in oral argument by presenting facts and evidence in most favorable light.
- Maintained detailed client records with both personal and payment information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
ITO Delivery Services Consultant
Hewlett-Packard (M) Sdn Bhd
Cyberjaya, Selangor
03.2010 - 12.2012
- Prepared variety of different written communications, reports and documents.
- Provides technical input, solutions, and recommendations to deal pursuit.
- Provides support for transition/transformation.
- Work with customers, management and project team in smooth and timely delivery of customer projects.
Helpdesk Cum Logistic Assistant
Edaran IT Services
Desa Pandan, Kuala Lumpur
01.2009 - 12.2009
- Provided basic end-user troubleshooting and desktop support.
- Used ticketing systems to manage and process support actions and requests.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Provided customer support and technical support to 5-10 customers daily.
- Resolved technical issues by troubleshooting.
Education
Diploma Executive - Law
Cybernetics International College of Technology
Maluri, Kuala Lumpur 03.2022 - Current
Technician Certificate SKM Level 2 & 3 - Computer System Administration
Industrial Training Institute of Kuala Lumpur
Kuala Lumpur 01.2007 - 06.2008
Skills
Customer service specialist
Certification
Certificate [Customer Service Training ], [Udemy Academy] - [28 July 2022
Timeline
Certificate [Customer Service Training ], [Udemy Academy] - [28 July 2022
07-2022
Diploma Executive - Law
Cybernetics International College of Technology
03.2022 - Current
Service Consultant Specialist
A.Fasih Husna and Chambers
02.2022 - Current
ITO Delivery Services Consultant
Hewlett-Packard (M) Sdn Bhd
03.2010 - 12.2012
Helpdesk Cum Logistic Assistant
Edaran IT Services
01.2009 - 12.2009
Technician Certificate SKM Level 2 & 3 - Computer System Administration
Industrial Training Institute of Kuala Lumpur
01.2007 - 06.2008
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