Khathma Mohamed
Male'
Summary
An enthusiastic, motivated and creative mind of ideas, I consider myself a reliable, trustworthy, efficient person who is willing and eager to gain more knowledge as I move forward. Having learned a lot of people’s skills from my experience. I take what I do seriously and think in all the possible ways to produce the best results. In short, I am a great team player with good social skills, who is willing to offer a lot of ability and knowledge.
Overview
13
13
years of professional experience
25
25
years of post-secondary education
Work History
Assistant Reservations Manager
Four Seasons Resort Maldives
11.2022 - 10.2024
Handling Festive and Private Island Bookings
Managing daily and weekly revenue statistics reports
Managing inventory : Checking daily to ensure availability and maximize revenue potential
Pre-arrival and departure checks
Attending morning meeting/pre arrival meeting, weekly operational meetings and hosting daily briefing
Maintaining daily roster of the team
Maximizing room occupancy and revenue by controlling availability according to guidelines
Developing and managing rate codes as well as negotiating rates with contracted partners
Coordinating group inventory and allocations with the Sales and Marketing team
Managing property management system
Ensuring the team is well-versed in rooms, selling techniques and hotel details
Fostering positive working relationships for increased morale, productivity and efficiency
Executing standards testing, including call observation and provide timely feedback
Conducting regular reservations department meetings and contribute to forecast meetings
Managing and attending to VIP Elite guests in the property
Reservations Supervisor
Four Seasons Resort Maldives
04.2021 - 10.2022
Guest Recognition Specialist
Four Seasons Resort Maldives
10.2018 - 10.2024
Handling profile management system and guest preferences
Reservations Agent
Four Seasons Resort Maldives
07.2018 - 04.2021
Reservations Attendant
Four Seasons Resort Maldives
02.2017 - 07.2018
Rooms Intern
Four Seasons Resort Kuda Huraa
08.2016 - 02.2017
Guest Service Agent
Viceroy Maldives
09.2012 - 12.2013
Boutique Attendant
Viceroy Maldives
Telephone Operator
Viceroy Maldives
11.2011 - 9 2012
Education
Secondary School - undefined
Aminiya School
01.2006 - 01.2008
Intermediate - undefined
St. Ann's Degree College For Women Girls
01.2009 - 01.2011
Primary School -
Ghiyasuddin School
01.1995 - 01.2005
Bachelor of Arts - tourism and hospitality management
KDU University College
01.2014 - Current
Skills
Willingness to shoulder job responsibility
Proficiency in Microsoft Office tools
Proficiency in web-based applications
Efficiency in handling stressful situations
Capability to work for longer durations
Written communication skills
Oral communication skills
Customer service
Customer satisfaction
Typing skills
Data entry skills
Verbal communication skills
Interpersonal skills
Command of geography
Command of time zones
Command of nationalities
Ability to relate positively to customers
Supervision skills
Organizational skills
Teamwork
Customer communication
Time management
Problem solving
Positive philosophy
Marketing
Motivational skills
Personal Information
Date of Birth: 09/04/92
Nationalidnumber
A295775
References
- Abdulla Habeeb, Reservations Manager, Four Seasons Resort Maldives, +960 9770421
- Shaima Ali, Groups and Marketing Manager, Four Seasons Resort Maldives, +960 7838224
- Hassan Ziyad, Director of Rooms, Four Seasons Resort Kuda Huraa, +960 9806024
- Ahmed Jaufar, Former Assistant Front Office Manager, Viceroy Maldives, +960 7933483
Extracurricular Activities
A Girl Guide (2006 - 2008) Club Activities- Reef club, Science club Participated in Independence Day dance (2006) Participated in School Concert (2007) National Environment Camp (2007) Inter-House Sports Meet as a First Aider Participated in 25th Asia pacific Thailand Jamboree
Training
- Service Recovery
- Effective Communication
- Total Image training
- Deliver the Viceroy Experience
- Cashiering
- Night auditing
- OPERA training
- MICROS training
- Designated Trainer
- STEPS training
- Wine course
Volunteer Experience
Joint collaboration with Hilton to paint in a school
Timeline
Assistant Reservations Manager
Four Seasons Resort Maldives
11.2022 - 10.2024
Reservations Supervisor
Four Seasons Resort Maldives
04.2021 - 10.2022
Guest Recognition Specialist
Four Seasons Resort Maldives
10.2018 - 10.2024
Reservations Agent
Four Seasons Resort Maldives
07.2018 - 04.2021
Reservations Attendant
Four Seasons Resort Maldives
02.2017 - 07.2018
Rooms Intern
Four Seasons Resort Kuda Huraa
08.2016 - 02.2017
Bachelor of Arts - tourism and hospitality management
KDU University College
01.2014 - Current
Guest Service Agent
Viceroy Maldives
09.2012 - 12.2013
Telephone Operator
Viceroy Maldives
11.2011 - 9 2012
Intermediate - undefined
St. Ann's Degree College For Women Girls
01.2009 - 01.2011
Secondary School - undefined
Aminiya School
01.2006 - 01.2008
Primary School -
Ghiyasuddin School
01.1995 - 01.2005
Boutique Attendant
Viceroy Maldives
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