Khang Choon Lee
Entry-Level Cybersecurity And IT Support Specialist
George Town, Penang
Summary
IT Support Engineer with hands-on experience in end-user support and system maintenance, gained through intensive internship at Hong Bee Hardware. Skilled in hardware diagnostics (CPU/RAM/power supply troubleshooting), software deployment, and IT asset management using GLPI open-source platform. Proficient in configuring ESET Endpoint Security to maintain system protection while ensuring operational efficiency. Consistently resolved diverse technical issues with 100% completion rate, demonstrating strong problem-solving abilities. Passionate about continuous learning in IT infrastructure and cybersecurity, currently expanding knowledge in network security for career advancement.
Overview
3
3
Languages
Work History
IT Support Engineer
Hong Bee Hardware Co. Sdn. Bhd.
12.2024 - 03.2025
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
Education
High School Diploma -
Penang Skills Development Centre (PSDC)
1, Jalan Sultan Azlan Shah, Kawasan Perindustrian 04.2001 -
Skills
Software installation
Help desk support
Network troubleshooting
Remote desktop support
IT asset management
Technical troubleshooting
hobbies
Outside of work, I enjoy staying active through hiking and playing badminton.
Timeline
IT Support Engineer
Hong Bee Hardware Co. Sdn. Bhd.
12.2024 - 03.2025
High School Diploma -
Penang Skills Development Centre (PSDC)
04.2001 -
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