KHANDAKER MD RAZIB HOSSAIN
Food And Beverage Manager
Kuala Lumpur,14
Summary
Passionate F&B manager and co-ordinate activities like managing the valuable customers about their fears, hopes, wishes, and dreams with more than 5 years of experience. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating an inviting environment for both guests and staff.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Floor and Bar Manager
The Bahamas Kitchen And Bar
03.2022 - Current
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining positive work environmen.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Oversaw maintenance tasks for bar area, ensuring clean and safe environment for patrons at all times.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Crafted special drink and cocktail menu items for seasonal offerings for example during every new year we changed our Menu with high price. this is because during we are so overcrowded that we cant even allow new customer to come in our place.
- Reduced employee turnover rate by fostering supportive work culture that encouraged professional growth opportunities.
- Increased sales revenue by developing and implementing effective promotional strategies. For example: I always care about customers demands. Since 2023 when high CPI hits economy then people looking for extra saving promotion for that reason I applied buy 1, get promotion. Which was helped us to sales more cocktail around monthly 25kRM.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Restaurant Manager
Neighborhood wine bar and restaurant
01.2019 - 05.2022
- Successfully upgrade management of restaurant and change business planning
- Developed and enhanced restaurant's digital marketing like Google SEO ranking for better customer service, and introduced online food-selling system, also created user-friendly online table reservation system that brings us many new customers to restaurant.
- Analyst of restaurant business and cost-controlling by Google spreadsheet tool.
- Developed effective menu engineering analysis monthly based so that our valuable customers won't get bored as well as helped us to food cost, and find out Dog category products. Furthermore, it's easy to find out Star and Cash Cow items, which guides us for better price selection.
- Making new packages and discount prices for customer so that people would like to come to us over and over.
- Monitored payment and cash handling.
- Greeting customers, taking orders, serving food and beverage, answering questions about menu and any special offer.
- Training the staff about F&B service, how to communicate with the customers, setting tables, and serving drinks to the guests.
- Set staff work schedules and monitor work period
- Perform opening and closing activates
- Receive customer’s reservation and assign table.
- Physical inventory using FIFO and LIFO methods once week to ensure liquor, beer, and wine costs are in balance and food costs of around 29%-35%.
- Successfully attend to seating arrangements for large groups.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Carefully interviewed, selected, trained, and supervised staff.
- Address customer complaints or concerns about maintaining PR. Ensure food service and quality of services.
- Problem-solving about staff and training about POS Systems for better service.
- Created work schedules for staff to ensure proper coverage during peak hours.
- Analyzed sales data to identify trends and develop strategies for improvement in revenue generation.
- Monitored daily cash flow, reconciling discrepancies, and preparing accurate financial reports.
- Oversaw inventory management, ensuring adequate stock levels and minimizing waste.
- Addressed customer complaints promptly, providing appropriate solutions and ensuring satisfaction.
- Trained new employees on food safety, customer service, and cash handling guidelines.
- Ensured compliance with local health department regulations by maintaining clean environment at all times.
- Coordinated special events such as private parties or holiday celebrations in restaurants.
Bartender Supervisor
AWF ENTERTAINMENT SDN BSD
01.2018 - 06.2019
- Responsible for overall operations of bar like making different types of Cocktail with proper cost management.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Earned management trust by serving as keyholder, responsibly opening and closing store
- Effectively communicate with and supported sales, marketing and administrative teams on daily
- Handle daily heavy flow of paperwork and cooperated with accounting departments
- Developed reputation as efficient service provider with high levels of accuracy
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Built long-term customer relationships and advised customers on purchases and promotions
- Monitor cash drawers in multiple checkout stations to ensure adequate cash supply
- Communicate with vendors regarding back order availability, future inventory and special orders.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained 6 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Certificate - Guest Experience Fundamentals
06.2022 - Current
Certificate - Customer (experiential) Service
06.2022 - Current
Certificate - bartending for beginners
06.2022 - undefined
BUSINESS STUDIES
COMILLA GOVERNMENT COLLEGE
Comilla, Bangladesh 01.2013 - 04.2015
Bachelor's Degree - Business
The School of Business and Trade - Luzern
04.2022 - Current
Skilled Trade Certificate - Diploma in Hotel Management
Alison
Galway, Ireland 03.2022 - 05.2022
Secondary School - Business
Comilla Modern High School
Skills
POS Terminal Operation
Timeline
Certificate - Guest Experience Fundamentals
06.2022 - Current
Certificate - Customer (experiential) Service
06.2022 - Current
Certificate - bartending for beginners
06.2022 - undefined
Bachelor's Degree - Business
The School of Business and Trade - Luzern
04.2022 - Current
Floor and Bar Manager
The Bahamas Kitchen And Bar
03.2022 - Current
Skilled Trade Certificate - Diploma in Hotel Management
Alison
03.2022 - 05.2022
Restaurant Manager
Neighborhood wine bar and restaurant
01.2019 - 05.2022
Bartender Supervisor
AWF ENTERTAINMENT SDN BSD
01.2018 - 06.2019
BUSINESS STUDIES
COMILLA GOVERNMENT COLLEGE
01.2013 - 04.2015
Secondary School - Business
Comilla Modern High School