Khaled Muaz Bin Abdul Fatah
Shah Alam,Malaysia
Summary
Dedicated Retail Professional experienced in utilising retail technology and managing refund authorisations. Enhanced customer satisfaction through effective sales reporting and product labelling while delivering exceptional customer service and driving sales growth. Focused on leveraging skills to contribute positively in fast-paced retail environments.
Overview
3
3
years of post-secondary education
1
1
Certification
Work history
Retail assistant
7-Eleven
Shah Alam, Selangor
2022.10 - 2022.12
- Helped to manage the daily store operations, workflow to work smoothly during peak and non-peak periods.
- Delivered customer service by guiding customers to products and promptly addressing queries.
- Embarked on POS system to facilitate cash, card and e-wallet transactions precisely and reduce time waiting in checkouts.
- Stocked shelves, replenished stock and checked inventory to ensure availability of products.
- Cleanliness of the stores and company standards and procedures followed.
Education
Diploma of Higher Education - Management
Management And Science University
Shah Alam, Selangor 2023.07 - 2026.01
Skills
- Retail technology use
- Inventory management
- Refund authorisations
- Retail sales reporting
- Sales persuasion
- Customer satisfaction enhancement
- Product labeling
- Flexible schedule availability
- Communication excellence
Accomplishments
- Dean's List Award for September 2024 Session
- Dean's List Award for February 2025 Session
Certification
Certification of Participation - Attended as a Volunteer in the making of
The KL Spark the Future: GenAI Ideathon, which was organized by the Malaysian Digital Economy Corporation (MDEC) in collaboration with Amazon Web Services (AWS)
Certification of Attendance - Attended
Selangor State Government Grant Business and Entrepreneur Conference 2025
Affiliations
- Gaming and digital strategy platforms, enhancing analytical thinking and decision-making skills.
- Keeping up-to-date with emerging technology trends, including smartphones and consumer electronics.
- Participation in team-based and individual sports to develop leadership, resilience, and teamwork skills.
Timeline
Diploma of Higher Education - Management
Management And Science University
2023.07 - 2026.01
Retail assistant
7-Eleven
2022.10 - 2022.12