Summary
Overview
Work History
Education
Skills
Timeline
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Khairunnisa Binti Roslan

Assistant Branch Manager
Serendah, Selangor

Summary

Dynamic professional with a proven track record at 99 Speedmart, excelling in staff education and customer retention. Skilled in operations management, I fostered a positive work environment that enhanced team performance and significantly improved customer satisfaction ratings. Adept at relationship building, I effectively managed a team while minimizing risks through compliance adherence.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Assistant Branch Manager

99 Speedmart
10.2023 - 10.2024
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised team of around 7 - 8 branch employees and made recommendations regarding performance evaluations.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.

Customer Service Intern

Zeto Travel Sdn. Bhd
08.2022 - 10.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Nurtured strong relationships with customers, leading to improved loyalty and retention rates.
  • Assisted customers with product information, leading to increased sales revenue.
  • Participated in training sessions focused on product knowledge and communication strategies to enhance service quality.
  • Contributed to a reduction in average call wait time through efficient problem-solving skills.

Sales Promoter

Parkson Ria Rawang
12.2018 - 06.2019
  • Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
  • Recommended specific product options to meet customer needs.
  • Identified interest in customers by explaining products and services and initiating conversations.
  • Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.

Education

Bachelor in International Business - International Business

University of Malaysia Perlis
Kangar, Perlis, Malaysia
04.2001 -

STPM -

Smk Kuala Kubu Bharu
Kuala Kubu Baharu, Selangor, Malaysia
04.2001 -

SPM -

Mrsm Kuala Kubu Bharu
Kuala Kubu Baharu, Selangor, Malaysia
04.2001 -

Skills

    Relationship building and management

    Staff education and training

    Account management

    Staff management

    Operations management

    Customer retention

Timeline

Assistant Branch Manager

99 Speedmart
10.2023 - 10.2024

Customer Service Intern

Zeto Travel Sdn. Bhd
08.2022 - 10.2022

Sales Promoter

Parkson Ria Rawang
12.2018 - 06.2019

Bachelor in International Business - International Business

University of Malaysia Perlis
04.2001 -

STPM -

Smk Kuala Kubu Bharu
04.2001 -

SPM -

Mrsm Kuala Kubu Bharu
04.2001 -

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Khairunnisa Binti RoslanAssistant Branch Manager