Khairunnisa Binti Hisamudin
Port Dickson
Summary
Knowledgeable as a System Engineer with solid background. Effectively designed and implemented complex systems solutions, ensuring optimal performance and reliability. Demonstrated analytical thinking and problem-solving abilities while collaborating within cross-functional teams.
Overview
8
8
years of professional experience
Work History
System Engineer
Zen Computer Systems, Cyberjaya
Cyberjaya
09.2024 - Current
- Project: Tenant to Tenant Microsoft 365 Migration
- Client: RSG Tech
- Planned and executed tenant-to-tenant migration in accordance with Microsoft best practices.
- Deployed Windows Autopilot and Company Portal applications using Microsoft Intune for streamlined device provisioning.
- Assisted IT officers in deploying Windows Autopilot for users in Singapore, Japan, and China, ensuring region-specific configuration and smooth onboarding.
- Configured SharePoint settings for internal and external user access via the SharePoint Admin Center.
- Migrated SharePoint site data and permissions from legacy tenant to new tenant.
- Configured email sensitivity labels using Microsoft Purview to enhance data protection.
- Created and managed Groups and Distribution Lists in Microsoft Entra ID (formerly Azure AD).
- Performed domain cutover activities to transition domain services from old to new Microsoft 365 tenant.
- Project: Active Directory Upgrade and Migration Active Directory
- Client: Institute Jantung Negara (IJN)
- Migrated Domain Controllers, Global Catalogs, and FSMO roles using tools such as ADMT, PowerShell, and RepAdmin.
- Synchronized on-premises Active Directory with Microsoft Entra ID (Azure AD) to ensure seamless user authentication in hybrid environments.
- Configured and troubleshot Active Directory replication, DNS, Group Policy Objects (GPOs), and authentication protocols including LDAP and Kerberos.
- Performed post-migration validation through event log analysis, security auditing, and application compatibility testing.
- Decommissioned legacy Domain Controllers, removed stale AD objects, and optimized directory performance post-migration.
- Project: Deployment of In-Place Windows Server Upgrade and Active Directory Migration
- Client: Felcra Berhad
- Performed in-place upgrades for core infrastructure servers including File Share Server, WSUS Server, and Antivirus Server to ensure system stability and compatibility.
- Migrated Domain Controllers, Global Catalogs, and FSMO roles using tools such as ADMT, PowerShell, and RepAdmin.
- Configured and resolved issues related to Active Directory replication, DNS, Group Policy Objects (GPOs), and authentication protocols such as LDAP and Kerberos.
- Decommissioned legacy Domain Controllers cleaned up stale AD objects and optimized Active Directory performance post-migration.
- Project: Deployment and Migration to SharePoint Online
- Client: Munglobal Sdn Bhd
- Migrated SharePoint site data and custom page layouts to a new Microsoft 365 tenant.
- Configured site permissions and access controls in the new SharePoint environment.
- Validated data integrity post-migration using third-party migration tools to ensure successful transfer.
- Verified custom page layouts matched the legacy environment to maintain user experience and functionality.
- Project: Deployment Windows Active Directory Domain Services
- Client: TMK Chemical
- Deployed Hyper-V and Active Directory (AD) infrastructure, including configuration of Domain Controller.
- Project: Deployment of Active Directory
- Client: University Sains Islam Malaysia
- Deployed a highly available Active Directory (AD) infrastructure, including domain controllers, DNS, and Group Policy Objects (GPOs).
- Configured AD sites, subnets, and replication topology for optimized authentication and directory services performance.
- Implemented role-based access control (RBAC) and security best practices, including OU structuring, delegation, and auditing.
- Project: Deployment of BitLocker (Active Directory)
- Client: Lembaga Tabung Haji
- Deployed BitLocker encryption policies and configured recovery key storage via Active Directory.
- Automated BitLocker deployment using Group Policy (GPO) with silent installation scripts.
- Troubleshot BitLocker issues, including TPM configuration errors and recovery key generation failures.
- Created Standard Operating Procedures (SOPs) for common BitLocker issues and resolutions.
- Project: Technical Support for Manage 365 (Resident Engineer Replacement)
- Client: Malaysian Communications and Multimedia Commission (MCMC)
- Managed daily health check reporting for Windows Server infrastructure.
- Monitored incidents and alerts, including quarantine management for inbound and outbound emails.
- Performed routine Windows Server health checks to ensure optimal system performance.
- Reviewed and verified Tenant license availability, updating reports for customer communication.
- Project: Technical Support for Patch Windows Server
- Client: ConocoPhillips formally known as Kebabangan Petroleum Operating Company Sdn Bhd
- Performed Windows patch management and updates to ensure follow the selected KB.
- Project: Technical Support for Hardening Windows Server.
- Client: Lembaga Zakat Shah Alam
- Provided technical support for hardening Windows Server environments to enhance security posture.
- Documented hardening configurations and implemented changes based on best practices and compliance standards.
- Prepared and supported post-hardening troubleshooting to address potential user issues resulting from security changes.
Internship Student
Zen Computer Systems, Cyberjaya
Cyberjaya
05.2024 - 09.2024
- Completed a short course on Trend Micro.
- Learned to use Zap tools to assess system vulnerabilities and assisted developers in resolving them.
- Assisted engineers in configuring BitLocker, generating recovery keys in Active Directory (AD), and verifying protectors using scripts.
- Participated in AD migration.
- Provided support for Windows updates and patch management.
- Assisted in AD and Microsoft 365 tenant-to-tenant migration.
Production Clerk
BANGI PLASTICS SDN BHD - Nilai, Negeri Sembilan
Nilai, Negeri Sembilan
09.2021 - 01.2023
- Completed data entry tasks with strong focus on accuracy and data integrity.
- Assisted department personnel in completion of routine tasks to meet deadlines.
- Updated databases and company files with current data.
- Stocked products using first-in, first-out rotational procedure to avoid stockpiling.
- Recorded production data, including volume produced, consumption of raw materials and quality control measures.
- Distributed production schedules and work orders to departments.
Operator
BANGI PLASTICS SDN BHD - Nilai, Negeri Sembilan
Nilai, Negeri Sembilan
10.2020 - 09.2021
- Followed all safety protocols and procedures.
- Used work instructions to assemble components in specified sequences.
- Operated and monitored production machines, driving product quality standards.
- Ensured timely completion of all production tasks.
- Reported damaged and defective products to supervisor.
Cashier
CLC MARKET SUNGAI PELEK - Sepang, Selangor
Sepang, Selangor
01.2020 - 02.2020
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided efficient and courteous service to customers.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Developed strong customer service skills by providing efficient and accurate service.
- Used POS system to complete purchases for customers.
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits.
Food and Beverage Cashier
KFC Bandar Enstek - Bandar Enstek, Negeri Sembilan
Bandar Enstek, Negeri Sembilan
08.2017 - 01.2018
- Provided exceptional customer service, greeting customers, answering questions, and resolving issues.
- Trained and supervised new employees, providing guidance and support to ensure high performance and productivity.
- Managed and maintained relationships with customers, promoting loyalty and repeat business.
- Assisted with closing duties such as counting money and reconciling receipts.
- Processed cash, check, and credit cards for customer purchases.
- Followed all safety protocols while handling money.
Education
SKM 5 - Cyber Security Penetration Testing & Assessment
CIAST SHAH ALAM
Shah Alam, Selangor, Malaysia09-2024
Skills
- Troubleshooting
- System engineering
- Hardware and software installation
- Technical support
- Cloud services
- Documentation and reporting
- Operating systems
- User support
Languages
English
Professional Working
Chinese (Mandarin)
Elementary
Timeline
System Engineer
Zen Computer Systems, Cyberjaya
09.2024 - Current
Internship Student
Zen Computer Systems, Cyberjaya
05.2024 - 09.2024
Production Clerk
BANGI PLASTICS SDN BHD - Nilai, Negeri Sembilan
09.2021 - 01.2023
Operator
BANGI PLASTICS SDN BHD - Nilai, Negeri Sembilan
10.2020 - 09.2021
Cashier
CLC MARKET SUNGAI PELEK - Sepang, Selangor
01.2020 - 02.2020
Food and Beverage Cashier
KFC Bandar Enstek - Bandar Enstek, Negeri Sembilan
08.2017 - 01.2018
SKM 5 - Cyber Security Penetration Testing & Assessment
CIAST SHAH ALAM