KHAIRUN NISA BINTI HAWALIT
CHERAS
Summary
15 years of experience in sales with a proven track record of exceeding targets. Adaptable to new environments and skilled in multitasking to manage multiple priorities effectively. Strong ability to build relationships and drive revenue growth. Demonstrated success in developing strategies that enhance customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Telesales Executive
MAYBANK
01.2021 - 01.2026
- Presented comprehensive insurance options to Maybank customers, ensuring clarity on coverage details and benefits.
- Connected with prospective customers via telephone or email to share available products and services.
- Reached out to contact list to promote products and services.
- Conducted follow-up calls with customers to gauge satisfaction and encourage repeat business.
- Called existing customers to establish and understand motivations for buying and collecting.
- Addressed customers with confident, clear communication style.
- Identified customer needs through effective questioning, recommending suitable products or services.
Administrative Assistant
DATAPREP SDN BHD
07.2018 - 12.2020
- Assisted in administrative tasks as a human resources aide.
- Managed documentation for subsidiary operations in Petaling Jaya.
- Completed reports for Petaling Jaya operations efficiently.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Responded to incoming requests for information or forwarded to appropriate individual.
Education
Foundation Degree in Arts - REKABENTUK ANIMASI
UNIVERSITI PENDIDIKAN SULTAN IDRIS
Tanjong Malim, 0801-2016
Diploma of Higher Education - SENI DIGITAL
POLITEKNIK TUANKU SYED SIRAJUDIN
Arau, 0901-2013
SEKOLAH MENENGAH KEBANGSAAN ASSUNTA
01.2009
SEKOLAH KEBANGSAAN TEMIN SG SIPUT PERAK
01.2004
Skills
- Product knowledge
- Communication skills
- Active listening
- Call handling
- Call handling techniques
- Customer Service
- Customer relationship management
- Sales strategy
- Market analysis
- Product promotion
Languages
Bahasa Melayu
Personal Information
Expected Salary: RM2700-RM3000
Timeline
Telesales Executive
MAYBANK
01.2021 - 01.2026
Administrative Assistant
DATAPREP SDN BHD
07.2018 - 12.2020
Foundation Degree in Arts - REKABENTUK ANIMASI
UNIVERSITI PENDIDIKAN SULTAN IDRIS
Diploma of Higher Education - SENI DIGITAL
POLITEKNIK TUANKU SYED SIRAJUDIN
SEKOLAH MENENGAH KEBANGSAAN ASSUNTA
SEKOLAH KEBANGSAAN TEMIN SG SIPUT PERAK