Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
KHAIRUN IZZATY KHAIRUDDIN

KHAIRUN IZZATY KHAIRUDDIN

ASSOCIATE, SALES SUPPORT
KUALA LUMPUR

Summary

  • Offering strong interpersonal skills and keen willingness to learn and grow within sales environment. Brings ability to quickly understand and adapt to new software systems and sales techniques. Ready to use and develop communication and organizational skills in Sales Support Associate role.
  • Upbeat, organized, and personable, bringing foundational understanding of sales processes and customer relationship management. Possesses strong communication and problem-solving skills, with proficiency in Microsoft Office and CRM software. Aiming to leverage these capabilities to enhance customer satisfaction and support sales team success.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
  • Acting as a trainer and mentor for new team members, I design and deliver training programs to enhance their skills and knowledge in key areas, fostering continuous professional development. I provide individualized coaching to help both individuals and groups overcome challenges, improve performance, and achieve their full potential. Additionally, I monitor team performance to identify areas where further training or support may be required.
  • Participating in the Foundational Leadership Program, which aims to enhance leadership skills. The program includes weekly webinars, assessments, surveys, mentoring, and final evaluations, with a focus on the HPS operating model.

Overview

7
7
years of professional experience
1
1
Certification
2
2
Languages

Work History

Sales Support Associate

Concentrix
12.2018 - Current
  • Prepares quotes for contract renewal and RFP/RFI responses
  • Maintains quote documentation with accurate pricing and configurations
  • Ensures the integrity of client information maintained in the database systems
  • Updating and managing Excel spreadsheets
  • Dealing with external and internal queries in a professional, client orientated manner
  • Performs bookings (Purchase Order processing) and booking reconciliation
  • Performs QA self-check and peers-check
  • Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
  • Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
  • Prioritizes tasks to meet deadlines, paying attention to details
  • Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
  • Effectively maintain and improve Knowledge Base Tool
  • Effectively identify and call out operational risks to management for review and consideration
  • Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
  • Other duties, as assigned


Sales Consultant

Home Master Group
04.2018 - 06.2018
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic

Education

Bachelor's Degree - Electrical, Electronics And Communications Engineering

Universiti Teknologi MARA (UiTM)
Shah Alam, Selangor, Malaysia
04.2001 -

Diploma - Electrical Engineering

Universiti Teknologi MARA (UiTM)
Pulau Pinang
04.2001 -

Skills

Strong organization

Teamwork and collaboration

Time management

Strong communication and interpersonal skills

Multitasking Abilities

Reliable and responsible

Complaint resolution

Customer needs assessment

Teamwork

Certification

Foundational Leadership Program

Timeline

Foundational Leadership Program

10-2024

Sales Support Associate

Concentrix
12.2018 - Current

Sales Consultant

Home Master Group
04.2018 - 06.2018

Bachelor's Degree - Electrical, Electronics And Communications Engineering

Universiti Teknologi MARA (UiTM)
04.2001 -

Diploma - Electrical Engineering

Universiti Teknologi MARA (UiTM)
04.2001 -
KHAIRUN IZZATY KHAIRUDDINASSOCIATE, SALES SUPPORT