Khairul Idzham Bin Kamarulzaman
RETAIL & BANKING
No 39 Jalan 2J/Ku11 Taman Desa Baiduri Kapar 42200 Selangor
Summary
Dynamic professional with a proven track record in debt recovery and customer service excellence, notably at BIMB Solutions SDN BHD. Expert in utilizing Auto Dialer systems and Microsoft Office, combined with strong negotiation skills and telephone etiquette. Achieved successful repayment solutions, enhancing customer relations and minimizing risk exposure. Skilled in leading teams towards efficiency and maintaining meticulous financial records.
Overview
6
6
years of professional experience
39
39
years of post-secondary education
3
3
Languages
Work History
Collection Officer
BIMB Solutions SDN BHD
07.2023 - 04.2025
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
Graduate Trainee Officer
Persolkelly (Malayan Banking Berhad)
06.2022 - 01.2023
- Prepared and submitted legal documents to initiate court proceedings.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Investigated customer credit references and approved credit lines.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Administrative Intern
Fana Couture Sdn Bhd
09.2021 - 12.2021
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Entered data into system and accurately updated customer accounts.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Cashier
Petron
02.2021 - 08.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
Store Associate
Family Mart
09.2020 - 02.2021
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Assistant Store Manager
7-eleven
12.2018 - 12.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
DIPLOMA - BUSSINESS MANAGEMENT
KUALA LUMPUR METROPOLITAN UNIVERSITY COLLAGE
Kuala Lumpur, Malaysia 04.2001 - 06.2022
SPM - SIJIL PELAJARAN MALAYSIA
SMK PANDAN INDAH
04.2001 - 12.2018
Skills
Debt collection
Customer service
Financial evaluation
Skip tracing
Data entry
Skilled in CBS,VOLARE And TPS
Languages
Bahasa Malaysia And English
Additional Information
References:
1. Name : Mohammad Suhaimi Bin Sukor
Email : Mohdsuhaimi_sukor@maybank.com
Contact Number : 03-326301700
(Malayan Banking Berhad)
2.Name : Haryani Asyikeen Binti Ahmad Sani
Email : Haryania@bankislam.com.my
Contact Number : 017-6406822
(Bimb Solution Sdn Bhd)
Timeline
Collection Officer
BIMB Solutions SDN BHD
07.2023 - 04.2025
Graduate Trainee Officer
Persolkelly (Malayan Banking Berhad)
06.2022 - 01.2023
Administrative Intern
Fana Couture Sdn Bhd
09.2021 - 12.2021
Cashier
Petron
02.2021 - 08.2021
Store Associate
Family Mart
09.2020 - 02.2021
Assistant Store Manager
7-eleven
12.2018 - 12.2019
DIPLOMA - BUSSINESS MANAGEMENT
KUALA LUMPUR METROPOLITAN UNIVERSITY COLLAGE
04.2001 - 06.2022
SPM - SIJIL PELAJARAN MALAYSIA
SMK PANDAN INDAH
04.2001 - 12.2018
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