MOHD KHAIRULDIN BIN MOHD YUNUS

Business Insight & Performance Review

• Analyze daily/weekly/monthly sales reports and KPIs.
• Identify areas of improvement and provide actionable recommendations.
• Work with the 2nd PIC to implement business strategies to drive growth.

Team Development & Training

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Educate and train retail associates on product knowledge, customer service standards, and store procedures.
• Conduct regular briefings and on-floor coaching to uplift team capability.
• Encourage a positive and collaborative store culture

Inventory & Stock Management

• Oversee stock takes, cycle counts, and inventory accuracy.
• Ensure timely replenishment and proper stock handling.
• Monitor shrinkage and loss prevention measures.

Operational Excellence

• Maintain store standards including visual merchandising, cleanliness, and compliance with company policies.
• Address and resolve customer issues effectively and professionally.
• Support promotional campaigns and new product launches.

Manpower Management

• Assist in staff scheduling, rostering, and resource allocation to ensure optimal coverage.
• Supervise and motivate retail associates to meet sales and service goals.
• Support recruitment, onboarding, and performance management processes

• Customer Engagement
  Greet customers warmly and assist with their inquiries.
  Provide accurate information on products, promotions, pricing, and services.
  Handle customer complaints or concerns professionally, resolving issues promptly or escalating when needed.
• Sales Support
  Assist customers in making purchasing decisions by offering product recommendations.
  Promote ongoing sales, loyalty programs, and in-store events.
  Process transactions efficiently using POS systems.
• Store Maintenance
  Ensure merchandise is well-stocked, organized, and displayed according to store standards.
  Maintain cleanliness and orderliness in the customer service area.
  Support visual merchandising and restocking tasks as required.
• Communication & Teamwork
  Collaborate with team members to ensure smooth store operations.
  Communicate customer feedback to the management team.
  Attend training sessions and team meetings to stay informed and updated